Zimbabwe - Telecoms, Mobile and Broadband - Statistics and Analyses

Publication Overview

This report provides a comprehensive overview of trends and developments in Zimbabwe’s telecommunications market. The report analyses the mobile, internet, broadband, digital TV and converging media sectors. Subjects include:

  • Market and industry analyses, trends and developments;
  • Facts, figures and statistics;
  • Industry and regulatory issues;
  • Infrastructure developments;
  • Major players, revenue, subscribers, ARPU, MoU;
  • Internet, VoIP, videostreaming;
  • Mobile voice and data markets;
  • Broadband (FttP, DSL, cable, wireless);
  • Convergence and Digital Media;
  • Mobile subscriber forecasts;
  • Mobile market forecasts for selective years to 2022.
  • Government policies affecting the telecoms industry;
  • Market liberalisation and industry issues;
  • Telecoms operators – privatisation, IPOs, acquisitions, new licences;
  • Mobile technologies (GSM; 3G, HSPA, LTE).

Researcher:- Henry Lancaster
Current publication date:- July 2017 (15th Edition)

Executive Summary

Proposed tariff measures add pressure to Zimbabwe’s mobile market

Revenue from Zimbabwe’s telecom sector has come under pressure from a number of recent regulatory measures and taxes imposed by the cash-strapped government. Nevertheless, the sector shows some promise for coming years, particularly from the mobile sector where mobile penetration has increased rapidly, reaching 110% by early 2017. The three mobile network operators Econet Wireless, NetOne and Telecel Zimbabwe continue to invest in network upgrades to support data services and their expanding m-commerce and m-banking facilities. Telecel was recently acquired by the government from VEON, while the financial demands required for investment has jeopardised resources potentially available to the state-owned telco TelOne, which still holds a de-facto monopoly on fixed-line services in the country.

Limitations in international bandwidth for the landlocked country for many years held back development of the internet and broadband sectors, but this has changed since fibre optic links to several submarine cables have been established via neighbouring territories. The expansion of 3G mobile broadband services across the country, and the more recent efforts to provide LTE services, have meant that more than half of the population now has access to the internet.

The mobile market has been hampered by the poor economic climate, exacerbated by regulatory measures affecting tariffs and taxes. The regulator recently proposed floor and ceiling rates for voice and data bundles, ostensibly to help reduce the cost of services for customers. These measures will place further pressure on network operator revenue, which has fallen steadily during the last three years, with a 2.9% fall in 2016 alone.

Considerable progress is being made in rolling out national fibre backbone networks in Zimbabwe, facilitated by the government’s efforts to encourage network infrastructure sharing.

Key developments:

  • Telecom regulator proposes to create a new Virtual Network Operator (VNO) license category;
  • TelOne planning to deliver FttP to 100,000 premises by 2018, opens two data centres as it shifts focus on being a converged services provider;
  • Telecel Zimbabwe launches Telecash mobile money service;
  • Government proposes consolidation of its telecom assets and business units;
  • Government approves $250 investment to build 600 mobile towers to serve rural areas;
  • Regulator proposes ceiling price for voice and data services;
  • Econet Wireless launches Wi-Fi in commuter minibuses;
  • Universal Service Fund to be used for digital migration program to progress;
  • TelOne planning to deliver FttP to 100,000 premises by 2018;
  • Report update includes the regulator’s market data to December 2016, telcos’ operating and financial data to February 2017, recent market developments.

Companies mentioned in this report:

TelOne, NetOne, Econet Wireless, Telecel, TeleAccess, Afritell, DataOne, Powertel Communications, Telco Internet, Broadlands Networks, Aquiva, Africa Online, ComOne, Ecoweb, iWay Africa (MWEB), Zimbabwe Online (ZOL), Zimbabwe Internet Service Provider Association (ZISPA), Telecontract, Dandemutande (uMax), Aptics, Liquid Telecom.

Table of Contents

  • 1. Key statistics
    • 1.1 Country overview
  • 2. Telecommunications market
    • 2.1 Historical overview
    • 2.2 Market analysis
  • 3. Regulatory Environment
    • 3.1 Sector Reform Policy 1996
    • 3.2 Posts and Telecommunications Act 2000
    • 3.3 Telecom sector liberalisation
      • 3.3.1 SNO licence
      • 3.3.2 Privatisation
    • 3.4 Regulatory authority
    • 3.5 Licence fees
    • 3.6 Tariffs
    • 3.7 Consumer Protection
    • 3.8 Interception of Communications Act
    • 3.9 New nationalisation law 2008
    • 3.10 ICT Strategy 2010
    • 3.11 ICT Strategy 2015
    • 3.12 Draft ICT Bill
    • 3.13 International gateways, interconnection
    • 3.14 Value-added tax (VAT)
    • 3.15 Universal Service Fund (USF)
    • 3.16 Fibre trenching fees
    • 3.17 Satellite access fees
    • 3.18 Subscriber registration
    • 3.19 Infrastructure sharing
    • 3.20 Voice over Internet Protocol (VoIP)
    • 3.21 Converged Licensing Framework (CLF)
  • 4. Fixed network operators
    • 4.1 TelOne
      • 4.1.1 Fixed-line infrastructure
      • 4.1.2 Wireless Local Loop (WLL)
      • 4.1.3 National fibre backbone
    • 4.2 TeleAccess Zimbabwe
    • 4.3 Afritell
  • 5. Telecommunications Infrastructure
    • 5.1 Overview of the national telecom network
    • 5.2 Smart grid infrastructure
    • 5.3 International infrastructure
      • 5.3.1 TelOne
      • 5.3.2 Liquid Telecom (Econet)
      • 5.3.3 Other carriers
      • 5.3.4 Data centres
  • 6. Broadband Market
    • 6.1 Introduction and statistical overview
      • 6.1.1 Market analysis
      • 6.1.2 Public Internet access locations
      • 6.1.3 Zimbabwe Internet Exchange (ZINX)
      • 6.1.4 Broadband statistics
      • 6.1.5 National Broadband Project
    • 6.2 Digital Subscriber Line (DSL) Networks
      • 6.2.1 Africom Zimbabwe
      • 6.2.2 DataOne, SatNet
      • 6.2.3 Powertel Communications
      • 6.2.4 Telco Internet
      • 6.2.5 Broadlands Networks
      • 6.2.6 Aquiva
      • 6.2.7 Africa Online Zimbabwe
      • 6.2.8 ComOne
      • 6.2.9 Zarnet
      • 6.2.10 Ecoweb
      • 6.2.11 iWayAfrica (MWEB)
      • 6.2.12 Zimbabwe Online (ZOL)
    • 6.3 Fibre-to-the-Premises (FttP)
    • 6.4 Other fixed broadband services
      • 6.4.1 Fixed Wireless (Wi-Fi and WiMAX)
      • 6.4.2 WiMAX
      • 6.4.3 Wi-Fi
      • 6.4.4 Satellite broadband
  • 7. Digital Economy
    • 7.1 E-commerce
    • 7.2 E-learning
    • 7.3 E-health
  • 8. Digital Media
  • 9. Mobile Communications
    • 9.1 Market analysis
    • 9.2 Mobile statistics
      • 9.2.1 Mobile data
      • 9.2.2 Mobile broadband
    • 9.3 Regulatory issues
      • 9.3.1 SIM card registration
      • 9.3.2 Fourth mobile licence
      • 9.3.3 Mobile Number Portability (MNP)
      • 9.3.4 Network sharing
      • 9.3.5 Spectrum auction
    • 9.4 Mobile infrastructure
      • 9.4.1 Other infrastructure developments
    • 9.5 Major mobile operators
      • 9.5.1 Econet Wireless Zimbabwe (EWZ)
      • 9.5.2 NetOne
      • 9.5.3 Telecel Zimbabwe
      • 9.5.4 Mobile Virtual Network operators (MVNOs)
    • 9.6 Mobile content and applications
      • 9.6.1 Money transfer, m-banking
      • 9.6.2 M-commerce
    • 9.7 Mobile handsets
    • Table 1 – Country statistics Zimbabwe – 2016 (e)
    • Table 2 – Fixed-line network statistics – 2016
    • Table 3 – Internet provider statistics – 2017
    • Table 4 – Internet and broadband statistics – 2016
    • Table 5 – Mobile statistics – 2016
    • Table 6 – National telecommunications authority
    • Table 7 – TelOne financial data – 2012 - 2016
    • Table 8 – TelOne revenue by type financial data – 2014 - 2015
    • Table 9 – Historic - Fixed lines in service and teledensity in Zimbabwe – 1999 - 2009
    • Table 10 – Fixed lines in service and teledensity in Zimbabwe – 2010 - 2018
    • Table 11 – Fixed-line telephony revenue – 2013 - 2016
    • Table 12 – International bandwidth – 2000 - 2016
    • Table 13 – International bandwidth by operator –2015 - 2016
    • Table 14 – Internet access revenue and investment– 2013 - 2016
    • Table 15 – Internet users and penetration rate in Zimbabwe – 2000 - 2017
    • Table 16 – Fixed-line internet subscribers and penetration in Zimbabwe – 2000 - 2016
    • Table 17 – Fixed-line broadband subscribers and penetration in Zimbabwe – 2001 - 2018
    • Table 18 – Internet subscribers – 2013 - 2016
    • Table 19 – DSL broadband subscribers – 2012 - 2017
    • Table 20 – ComOne broadband subscribers – 2012 - 2015
    • Table 21 – Ecoweb broadband subscribers – 2012 - 2017
    • Table 22 – Ecoweb broadband revenue – 2013 - 2017
    • Table 23 – Fibre internet subscribers – 2013 - 2016
    • Table 24 – WiMAX internet subscribers – 2013 - 2016
    • Table 25 – Mobile market revenue – 2013 - 2016
    • Table 26 – Base stations in service by technology – 2013 - 2016
    • Table 27 – Market share of base stations by operator – 2015
    • Table 28 – Market share of base stations by operator – 2016
    • Table 29 – Historic - Mobile subscriptions and penetration rate in Zimbabwe – 1999 - 2009
    • Table 30 – Mobile subscriptions and penetration rate in Zimbabwe – 2010 - 2018
    • Table 31 – Active mobile subscriptions by operator– 2014 - 2016
    • Table 32 – Active mobile subscriptions – 2014 - 2016
    • Table 33 – Operator share of active mobile subscriptions – 2013 - 2016
    • Table 34 – Mobile data traffic sent – 2012 - 2016
    • Table 35 – Active mobile broadband subscribers and penetration – 2009 - 2017
    • Table 36 – LTE mobile internet subscribers – 2014 - 2016
    • Table 37 – Econet Wireless financial data – 2010 - 2017
    • Table 38 – Econet Wireless data revenue – 2010 - 2017
    • Table 39 – Econet Wireless active mobile subscribers – 2010 - 2016
    • Table 40 – NetOne active mobile subscribers – 2011 - 2017
    • Table 41 – Telecel mobile subscribers – 2011 - 2016
    • Table 42 – Econet Wireless EcoCash subscribers – 2011 - 2017
    • Table 43 – Econet Wireless EcoCash revenue – 2013 - 2017
    • Table 44 – Econet Wireless EcoCash transactions – 2013 - 2017
    • Table 45 – Econet Wireless EcoCash agents – 2013 - 2017
    • Table 46 – M-money market share by operator – 2015
    • Table 47 – M-money market share of active subscribers by operator – 2015 -2017
    • Table 48 – Mobile money market data – 2013 - 2016
    • Chart 1 – Fixed lines in service and teledensity in Zimbabwe – 2005 – 2018
    • Chart 2 – Internet users and penetration rate in Zimbabwe – 2000 – 2017
    • Chart 3 – Fixed-line broadband subscribers and penetration in Zimbabwe – 2001 – 2018
    • Chart 4 – Mobile subscriptions and penetration rate in Zimbabwe – 2005 - 2018
    • Chart 5 – Econet Wireless financial data – 2010 – 2017
    • Exhibit 1 – Map of Zimbabwe

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