Morocco - Telecoms, Mobile and Broadband - Statistics and Analyses

Publication Overview

This report provides a comprehensive overview of trends and developments in Morocco’s telecommunications market. The report analyses the fixed-line, mobile and broadband sectors. Subjects include:

  • Market and industry analyses, trends and developments;
  • Facts, figures and statistics;
  • Industry and regulatory issues;
  • Infrastructure developments;
  • Major Players, Revenues, Subscribers, ARPU, MoU;
  • Mobile Voice and Data Markets;
  • Broadband (FttP, DSL, cable, wireless);
  • Mobile subscribers and ARPU;
  • Broadband market forecasts;
  • Government policies affecting the telecoms industry;
  • Market liberalisation and industry issues;
  • Telecoms operators – privatisation, IPOs, acquisitions, new licences;
  • Mobile technologies (GSM; 3G, HSPA, LTE, 5G).

Researcher:- Henry Lancaster
Current publication date:- October 2019 (17th Edition)

Executive Summary

Morocco makes progress in expanding tele-medicine facilities

Morocco has developed one of the most advanced telecommunications markets in Africa, supported by the government’s Maroc Digital 2020 strategy to encourage the development of a digital economy and on the National Broadband Plan which aims to provide fixed or mobile broadband access to the entire population by 2022. The part-privatised incumbent telco Maroc Telecom remains the dominant player in the fixed-line sector though has effective competition in the mobile sector. A key regional player, Orange Group, entered the market through the acquisition of a major stake in the telco Médi Telecom.

Morocco’s fixed-line broadband market is dominated by Maroc Telecom. Despite regulatory efforts to enforce LLU and wholesale pricing there is little in the way of access to its networks and as a result the fixed-line broadband market has not developed to its potential. Nevertheless, a small number of operators, including Inwi and Orange Morocco, have begun to offer competing DSL services, albeit limited in reach. Despite these market limitations and Maroc Telecom’s near monopoly, Morocco has developed some of the lowest broadband prices and highest penetration rates in Africa. This has been helped by the excellent connectivity to international fibre cables.

The introduction and extension of mobile broadband services has gone far to improving access nationally. Mobile internet by mid-2019 accounted for 93.2% of all internet connections, leaving Maroc Telecom’s DSL service with most of the remainder. The dominance of mobile internet access is likely to continue given the improvements in LTE reach and capabilities, and the preference among consumers to adopt mobile solutions for both voice and data.

This report analyses Morocco’s fixed-line, broadband and mobile telephony sectors, including statistics, assessments of recent regulatory measures, details on licensing regimes and spectrum auctions, and profiles of the major players. The report also includes a range of subscriber forecasts to 2024.

Key developments:

  • Government progresses with several key telecom projects, rekindles interest in selling an 8% stake in Maroc Telecom;
  • Maroc Digital 2020 strategy takes shape;
  • Maroc Telecom designated as having SMP in several market areas;
  • New cable connecting Mali and Morocco comes online;
  • Amendment to Telecommunications Act aimed at giving greater powers to the regulator;
  • National Broadband Plan to 2022 extending reach of services;
  • Government extends telemedicine services to more rural areas;
  • MNP process amended to make number portings automated by end-2019;
  • Inwi launches Morocco’s first m-payment service;
  • Inwi and Maroc Telecom trial 5G technologies;
  • Report updates include the regulator's market data to March 2019, telcos' operating data to Q2 2019, Telecom Maturity Index charts and analyses, recent market developments.

 

Companies mentioned in this report:

Maroc Telecom, Orange Morocco (Médi Telecom, Méditel), Inwi (Wana), Vivendi, Zain, Morocco Trade and Development Services (MTDS)

Henry Lancaster
October 2019

Table of Contents

  • Key statistics

  • Telecommunications market

    • Market analysis
    • Government support
    • Regional Africa Market Comparison
      • TMI vs GDP
      • Mobile and mobile broadband
      • Fixed and mobile broadband
  • Regulatory environment

    • Telecommunications Law 1997
      • Telecom law amendments 2002
      • Telecom law amendments 2014
      • Telecom law amendments 2019
    • Law 55-01 of 2004
    • Regulatory authority
    • Universal service
      • Universal Service Fund (USF)
    • Telecom sector liberalisation
    • Privatisation
    • Interconnection
    • Number Portability (NP)
    • Unbundled Local Loop (ULL)
  • Fixed network operators

    • Maroc Telecom
    • Orange Morocco (Médi Telecom, Méditel)
    • Inwi (formerly Wana, Maroc Connect)
  • Telecommunications infrastructure

    • Overview of the national telecoms network
    • The MARWAN network
    • VoIP
    • Internet Exchange Points (IXPs)
    • Public call offices (teleboutiques)
    • International infrastructure
      • Submarine fibre
      • Terrestrial fibre and microwave
      • Satellite
    • Data centres
  • Broadband market

    • Introduction and statistical overview
      • Market analysis
      • Broadband statistics
    • Digital Subscriber Line (DSL) networks
      • Maroc Telecom (Menara)
    • Fibre-to-the-Premises (FttP) networks
    • Other fixed broadband services
      • Satellite broadband
      • Broadband over Powerlines (BPL)
      • Wireless broadband
  • Digital economy

    • E-commerce
    • E-learning
    • E-government
    • Tele-medicine
  • Mobile communications

    • Market analysis
    • Mobile statistics
      • General statistics
      • Mobile voice
      • Mobile data
      • Mobile broadband
    • Regulatory issues
      • SIM card registration
      • Licensing
      • Mobile Number Portability (MNP)
      • Mobile Termination Rates (MTRs)
    • Mobile infrastructure
      • Analogue networks
      • Digital networks
    • Major mobile operators
      • Itissalatt Al-Maghrib (IAM, Maroc Telecom)
      • Orange Morocco (Méditel)
      • Inwi (Wana)
    • Mobile content and applications
      • Mobile payments, m-banking
      • Satellite mobile
  • Appendix – Historic data


List of Tables

  • Table 1 – Top Level Country Statistics and Telco Authorities - Morocco – 2019 (e)
  • Table 2 – Growth in the number of fixed number portings – 2011 – 2019
  • Table 3 – Change in fixed-line market share by provider – 2013 – 2019
  • Table 4 – Growth in the number of Maroc Telecom’s domestic subscribers by type – 2011 – 2019
  • Table 5 – Change in Maroc Telecom’s revenue – 2008 – 2019
  • Table 6 – Change in Maroc Telecom’s EBITDA – 2008 – 2019
  • Table 7 – Growth in Orange Morocco’s revenue (€) – 2015 – 2019
  • Table 8 – Change in the number of fixed and fixed-wireless lines in service – 2005 – 2019
  • Table 9 – Change in the number of fixed lines in service and teledensity – 2009 – 2024
  • Table 10 – Decline in fixed-line voice traffic – 2013 – 2019
  • Table 11 – Decline in average fixed-line voice traffic – 2012 – 2019
  • Table 12 – Average revenue per fixed voice subscriber – 2012 – 2017
  • Table 13 – Decline in the number of payphones in service – 2005 – 2019
  • Table 14 – Increase in international internet bandwidth – 2009 – 2018
  • Table 15 – Increase in the total number of internet subscribers, and penetration – 2009 – 2019
  • Table 16 – Increase in the number of fixed broadband subscribers and penetration – 2009 – 2024
  • Table 17 – Change in the market share of overall internet subscribers by ISP – 2012 – 2019
  • Table 18 – Change in the average revenue per internet subscriber – 2012 – 2019
  • Table 19 – Increase in the number of DSL subscribers – 2009 – 2019
  • Table 20 – Distribution of DSL access by speed (old style) – 2012 – 2017
  • Table 21 – Distribution of DSL access by speed (new style) – 2018 – 2019
  • Table 22 – Change in internet subscriber market share: DSL and mobile – 2009 – 2019
  • Table 23 – Increase in the number of Maroc Telecom’s internet subscribers by access technology – 2009 – 2019
  • Table 24 – FttP broadband subscribers – 2017 – 2019
  • Table 25 – Growth in the number and value of e-commerce transactions – 2014 – 2019
  • Table 26 – Growth in the number of mobile subscribers and penetration rate – 2009 – 2024
  • Table 27 – Change in the number of prepaid and contract subscribers – 2012 – 2019
  • Table 28 – Change in the proportion of prepaid and contract subscribers – 2012 – 2019
  • Table 29 – Mobile market share of subscribers by operator – 2011 – 2019
  • Table 30 – Fall in the average price per minute for mobile services – 2012 – 2019
  • Table 31 – Average mobile traffic per subscriber – 2012 – 2019
  • Table 32 – Change in mobile network voice traffic – 2005 – 2019
  • Table 33 – Fall in the number of SMS sent – 2005 – 2019
  • Table 34 – Growth in the number of mobile internet connections, by type – 2011 – 2019
  • Table 35 – Change in market share of mobile internet subscribers by provider – 2015 – 2019
  • Table 36 – Growth in the number of active mobile internet connections, and penetration – 2008 – 2019
  • Table 37 – Growth in the number of mobile number portings – 2011 – 2019
  • Table 38 – MTRs by operator – 2011 – 2019
  • Table 39 – Maroc Telecom’s domestic mobile subscriber base and market share – 2011 – 2019
  • Table 40 – Change in the number of Maroc Telecom’s mobile subscribers by platform – 2012 - 2019
  • Table 41 – Decline in Maroc Telecom’s ARPU – 2009 – 2019
  • Table 42 – Change in Maroc Telecom’s domestic mobile revenue – 2005 – 2019
  • Table 43 – Change in Orange Morocco’s mobile subscriber base and market share – 2009 – 2019
  • Table 44 – Orange Morocco revenue – 2015 – 2019
  • Table 46 – Historic - International internet bandwidth – 1999 – 2009
  • Table 47 – Historic - Fixed lines in service and teledensity – 2005 – 2009
  • Table 48 – Historic - ICT use of services – 2010 – 2016
  • Table 49 – Historic - Dial-up internet subscribers – 2004 – 2017
  • Table 50 – Household penetration of internet by platform – 2014 – 2016
  • Table 51 – Historic - Maroc Telecom internet subscribers by access technology – 2003 – 2009
  • Table 52 – Historic - Internet subscribers and penetration – 2003 – 2009
  • Table 53 – Historic - Mobile subscribers and penetration rate – 2000 – 2009
  • Table 54 – Historic - Average SMS cost – 2010 – 2015
  • Table 55 – Historic - Multiple SIM card use among mobile subscribers – 2012 – 2016
  • Table 56 – Historic - Smartphone penetration – 2012 – 2016

List of Charts

  • Chart 1 – Overall Africa view - Telecoms Maturity Index vs GDP per Capita – 2018
  • Chart 2 – North Africa - Telecoms Maturity Index vs GDP per Capita – 2018
  • Chart 3 – Africa – Top-tier Telecoms Maturity Index (Market Leaders) – 2018
  • Chart 4 – North Africa –Telecoms Maturity Index by country – 2018
  • Chart 5 – North Africa mobile subscriber penetration versus mobile broadband penetration – 2018
  • Chart 6 – North Africa fixed and mobile penetration rates – 2018
  • Chart 7 – Growth in the number of fixed number portings – 2011 – 2019
  • Chart 8 – Change in fixed-line market share by provider – 2013 – 2019
  • Chart 9 – Growth in the number of Maroc Telecom’s domestic subscribers by type – 2011 – 2019
  • Chart 10 – Change in Maroc Telecom’s revenue – 2008 – 2019
  • Chart 11 – Change in Maroc Telecom’s EBITDA – 2008 – 2019
  • Chart 12 – Growth in Orange Morocco’s revenue (€) – 2015 – 2019
  • Chart 13 – Change in the number of fixed and fixed-wireless lines in service – 2005 – 2019
  • Chart 14 – Change in the number of fixed lines in service and teledensity – 2009 – 2024
  • Chart 15 – Decline in fixed-line voice traffic – 2013 – 2019
  • Chart 16 – Decline in average fixed-line voice traffic – 2012 – 2019
  • Chart 17 – Decline in the number of payphones in service – 2005 – 2019
  • Chart 18 – Increase in international internet bandwidth – 2009 – 2018
  • Chart 19 – Increase in the total number of internet subscribers, and penetration – 2009 – 2019
  • Chart 20 – Increase in the number of fixed broadband subscribers and penetration – 2009 – 2024
  • Chart 21 – Change in the market share of overall internet subscribers by ISP – 2012 – 2019
  • Chart 22 – Change in the average revenue per internet subscriber – 2012 – 2019
  • Chart 23 – Increase in the number of DSL subscribers – 2009 – 2019
  • Chart 24 – Change in internet subscriber market share: DSL and mobile – 2009 – 2019
  • Chart 25 – Increase in the number of Maroc Telecom’s internet subscribers by access technology – 2009 – 2019
  • Chart 26 – Growth in the number and value of e-commerce transactions – 2014 – 2019
  • Chart 27 – Growth in the number of mobile subscribers and penetration rate – 2009 – 2024
  • Chart 28 – Change in the number of prepaid and contract subscribers – 2012 – 2019
  • Chart 29 – Change in the proportion of prepaid and contract subscribers – 2012 – 2019
  • Chart 30 – Mobile market share of subscribers by operator – 2011 – 2019
  • Chart 31 – Fall in the average price per minute for mobile services – 2012 – 2019
  • Chart 32 – Average mobile traffic per subscriber – 2012 – 2019
  • Chart 33 – Change in mobile network voice traffic – 2005 – 2019
  • Chart 34 – Fall in the number of SMS sent – 2005 – 2019
  • Chart 35 – Growth in the number of mobile internet connections, by type – 2011 – 2019
  • Chart 36 – Change in market share of mobile internet subscribers by provider – 2015 – 2019
  • Chart 37 – Growth in the number of active mobile internet connections, and penetration – 2008 – 2019
  • Chart 38 – Growth in the number of mobile number portings – 2011 – 2019
  • Chart 39 – Maroc Telecom’s domestic mobile subscriber base and market share – 2011 – 2019
  • Chart 40 – Change in the number of Maroc Telecom’s mobile subscribers by platform – 2012 – 2019
  • Chart 41 – Decline in Maroc Telecom’s ARPU – 2009 – 2019
  • Chart 42 – Change in Maroc Telecom’s domestic mobile revenue – 2005 – 2019
  • Chart 43 – Change in Orange Morocco’s mobile subscriber base and market share – 2009 – 2019
  • Chart 44 – Orange Morocco revenue – 2015 – 2019
  • Chart 45 – Change in Inwi’s mobile subscriber base and market share – 2011 – 2019

List of Exhibits

  • Exhibit 1 – Generalised Market Characteristics by Market Segment
  • Exhibit 2 – North Africa - Key Characteristics of Telecoms Markets by Country

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