Netherlands - Telecoms, Mobile and Broadband - Statistics and Analyses

Publication Overview

This report provides a comprehensive overview of trends and developments in the Netherlands’ telecommunications market. The report analyses the fixed-line, mobile and broadband sectors. Subjects include:

  • Market and industry analyses, trends and developments;
  • Facts, figures and statistics;
  • Industry and regulatory issues;
  • Infrastructure developments;
  • Major Players, Revenues, Subscribers, ARPU, MoU;
  • Mobile Voice and Data Markets;
  • Broadband (FttP, DSL, cable, wireless);
  • Mobile subscribers and ARPU;
  • Broadband market forecasts;
  • Government policies affecting the telecoms industry;
  • Market liberalisation and industry issues;
  • Telecoms operators – privatisation, IPOs, acquisitions, new licences;
  • Mobile technologies (GSM; 3G, HSPA, LTE, 5G).

Researcher:- Henry Lancaster
Current publication date:- November 2019 (17th Edition)

Executive Summary

Netherlands preparing for 5G network sharing scheme

In common with other telecom markets in the region, the Dutch market is seeing a continuing decline in the fixed-line voice market as customers migrate to VoIP and mobile platforms for voice calls. In addition, the physical copper infrastructure is being replaced with fibre. KPN planned to stop marketing PSTN lines during 2020 and focus on IP connectivity. As part of this process, some customers in rural areas, where the cost of deploying fibre is prohibitive, are being served with hybrid DSL/LTE services while for a number of customers 5G will replace fixed-line connectivity for voice and data services in coming years.

The country has one of the highest fixed broadband penetration rates in the world, with effective cross-platform competition between DSL and HFC networks further stimulated by numerous fibre deployments. By early 2019 about 44% of fixed broadband connections provided data above 100Mb/s. Under regulatory measures main telcos KPN and VodafoneZiggo are obliged to offer wholesale access to competitors: VodafoneZiggo’s wholesale offer was published in March 2019.

Growth in the number of mobile subscribers in the Dutch market recovered in 2018 following a few years of stagnation. Operators are concentrating investment on 5G, while KPN is also closing 3G infrastructure with a view to refarming spectrum and other assets for LTE and 5G services.

This report details the key aspects of the Dutch telecom market, providing data on fixed network services, profiles of the major operators, and a review of the key regulatory issues including interconnection, local loop unbundling, number portability, carrier preselection, and the provisions for competitor access to cable and fibre infrastructure. In addition, the report covers the fixed and wireless broadband markets, including statistics and analyses on technology deployments. The report also assesses the mobile voice and data segments, detailing the strategies of the MNOs, the deployment of emerging technologies, and a range of regulatory issues. A range of subscriber forecasts to 2024 are also provided.

Key developments:

  • KPN to stop offering ISDN2/PSTN services;
  • VodafoneZiggo publishes wholesale reference offer;
  • Government invests €90 million in smart infrastructure project;
  • Netherlands Telecom Agency given oversight for smart meter deployments;
  • KPN reports recovery in revenue for 9M 2019;
  • Regulator to issue guidelines on infrastructure sharing to promote 5G rollouts, aims to recall unused mobile numbers;
  • T-Mobile Netherlands trials 5G using spectrum in the 700MHz band;
  • KPN preps for 5G trials, plans 3G network shutdown in 2022, closes down four sub-brands;
  • MNOs join with banks to launch m-payments system;
  • Report update includes the regulator's market data to Q4 2018, telcos' operating and financial data to Q3 2019, Telecom Maturity Index charts and analyses, recent market developments.

Companies mentioned in this report:

KPN, UPC Netherlands, Tele2 Netherlands, Stipte (Scarlet Telecom), Ziggo, VodafoneZiggo, Orange Netherlands, Versatel, T-Mobile Netherlands, Reggefiber

Henry Lancaster
November 2019

Table of Contents

  • Key statistics

  • Telecommunications market

    • Market analysis
    • Regional European Market Comparison
      • Europe Telecom Maturity Index by tier
      • TMI versus GDP
      • Mobile and mobile broadband penetration
      • Fixed versus mobile broadband penetration
    • Country overview
  • Regulatory environment

    • Historical overview
    • Regulatory authority
    • Telecom sector liberalisation
    • Interconnect
    • Access
      • Cable access
      • Fibre access
    • Number Portability (NP)
    • Carrier PreSelection (CPS)
    • Wholesale Line Rental (WLR)
  • Fixed network operators

    • Royal Koninklijke PTT Nederland (KPN)
    • Scarlet Telecom (Stipte)
    • Tele2 Netherlands
      • Versatel Telecom International
    • VodafoneZiggo
  • Telecommunications infrastructure

    • National telecom network
    • International infrastructure
    • Smart infrastructure
      • Amsterdam
    • Wholesale
      • Wholesale broadband access
  • Broadband market

    • Introduction and statistical overview
      • Market analysis
      • Government support
      • Broadband statistics
    • Hybrid Fibre Coax (HFC) networks
      • Introduction
      • VodafoneZiggo
    • Digital Subscriber Line (DSL) networks
      • Introduction
      • VDSL
    • Fibre-to-the-Premises (FttP) networks
      • Regulating fibre
      • KPN
      • Government, councils and telcos involved
    • Other fixed broadband services
      • Wireless Local Loop (WLL)
      • Wireless LANS/Wi-Fi
      • WiMAX
      • Internet via satellite
  • Mobile communications

    • Market analysis
    • Mobile statistics
      • General statistics
    • Mobile infrastructure
      • Digital networks
    • Internet of Things (IoT)
      • Machine-to-Machine (M2M)
    • Mobile voice
    • Mobile data
      • Multimedia Messaging Services (MMS)
    • Mobile broadband
    • Regulatory issues
      • Spectrum regulations and spectrum auctions
      • Mobile Termination Rates (MTRs)
      • Mobile Number Portability (MNP)
      • Roaming
      • Network sharing
    • Major mobile operators
      • KPN
      • VodafoneZiggo
      • T-Mobile Netherlands
      • Mobile Virtual Network Operators (MVNOs)
    • Mobile content and applications
      • M-payments
      • Satellite mobile
  • Appendix – Historic data


List of Tables

  • Table 1 – Top Level Country Statistics and Telco Authorities - Netherlands – 2019 (e)
  • Table 2 – Change in telecom infrastructure investment by sector – 2012 – 2018
  • Table 3 – Change in the number of wholesale unbundled connections – 2014 – 2018
  • Table 4 – Wholesale fibre active unbundled connections – 2014 – 2018
  • Table 5 – Decline in the number of WLR lines – 2008 – 2019
  • Table 6 – Decline in fixed-line revenue (PSTN, VoB) – 2006 – 2018
  • Table 7 – Decline in VoIP and PSTN traffic – 2016 – 2018
  • Table 8 – Decline in fixed-line traffic revenue – 2006 – 2018
  • Table 9 – Change in fixed-line service revenue by retail, wholesale – 2013 – 2018
  • Table 10 – Development of KPN’s annual net line loss (consumer) – 2005 – 2019
  • Table 11 – Decline in the number of KPN’s connected PSTN households (consumer) – 2005 – 2019
  • Table 12 – Change in the number of KPN’s RGUs by platform (consumer) – 2015 – 2019
  • Table 13 – Development of KPN Group’s financial data – 2009 – 2019
  • Table 14 – KPN financial data by sector (Netherlands) – 2005 – 2019
  • Table 15 – Development of VodafoneZiggo’s financial data – 2006 – 2019
  • Table 16 – Change in VodafoneZiggo’s subscriber base by platform – 2007 – 2019
  • Table 17 – Fixed lines in services by type (retail) – 2008 – 2018
  • Table 18 – Proportion of fixed-lines churned and disconnected – 2015 – 2018
  • Table 19 – Decline in the number of fixed lines in service and teledensity – 2009 – 2024
  • Table 20 – Growth in international internet bandwidth – 2009 – 2016
  • Table 21 – Development of KPN’s wholesale connections by type – 2015 – 2019
  • Table 22 – Proportion of retail broadband service connections with bundle types – 2015 – 2018
  • Table 23 – Change in the number of fixed broadband retail subscribers by platform – 2010 – 2018
  • Table 24 – Change in fixed-line broadband market share by technology – 2008 – 2018
  • Table 25 – Growth in the number of fixed broadband subscribers and penetration – 2009 – 2024
  • Table 26 – Change in the proportion of broadband connections by speed – 2010 – 2018
  • Table 27 – Development of broadband penetration by technology – 2007 – 2018
  • Table 28 – Increase in the number of retail cable broadband subscribers – 2009 – 2018
  • Table 29 – Development of cable broadband connections by speed – 2010 – 2018
  • Table 30 – Development of VodafoneZiggo’s cable broadband financial data – 2006 – 2019
  • Table 31 – Growth in VodafoneZiggo’s broadband subscriber base – 2007 – 2019
  • Table 32 – Change in KPN’s consumer retail broadband subscriber base – 2007 – 2019
  • Table 33 – Decline in the number of DSL subscribers – 2000 – 2018
  • Table 34 – Development of DSL broadband connections by speed – 2010 – 2018
  • Table 35 – Increase in the number of premises connected and passed with upgraded copper – 2014 – 2018
  • Table 36 – Increase in the number of FttP premises connected and passed – 2006 – 2018
  • Table 37 – Growth in the number of FttP subscribers – 2006 – 2018
  • Table 38 – Change in the number of FttP retail and wholesale business connections – 2015 – 2018
  • Table 39 – Unbundled fibre broadband connections from KPN, by platform – 2015 – 2018
  • Table 40 – Development of fibre broadband connections by speed – 2013 – 2018
  • Table 41 – Decline in mobile retail and wholesale revenue – 2013 – 2018
  • Table 42 – Change in mobile services revenue by sector– 2008 – 2018
  • Table 43 – Growth in the number of mobile subscribers and penetration rate – 2009 – 2024
  • Table 44 – Change in mobile subscriber market share of subscribers by operator – 2006 – 2018
  • Table 45 – Change in prepaid and contract subscribers by market share (MNOS) – 2008 – 2018
  • Table 46 – Change in the number of prepaid and contract subscribers (retail, MNOs) – 2007 – 2018
  • Table 47 – Growth in the number of mobile antennae in service by technology – 2014 – 2019
  • Table 48 – Investment in mobile infrastructure – 2012 – 2018
  • Table 49 – Increase in the number of M2M connections – 2010 – 2018
  • Table 50 – Growth in mobile voice traffic – 2007 – 2018
  • Table 51 – Growth in mobile data traffic – 2008 – 2018
  • Table 52 – Growth in mobile data traffic, quarterly change – 2016 – 2018
  • Table 53 – Decline in SMS traffic – 2008 – 2018
  • Table 54 – Growth in the number of active mobile broadband subscribers and penetration – 2009 – 2024
  • Table 55 – Change in the number of mobile broadband subscribers by type – 2009 – 2018
  • Table 56 – 3G licence awards (spectrum, spectrum fees and admin fees) – July 2000
  • Table 57 – Decline in wholesale termination revenue – 2007 – 2018
  • Table 58 – Increase in wholesale terminated traffic – 2010 – 2018
  • Table 59 – Change in the number of KPN Mobile’s consumer retail and wholesale subscribers – 2006 – 2019
  • Table 60 – Development of KPN Mobile’s revenue by type – 2015 – 2019
  • Table 61 – KPN Mobile revenue by quarter – 2015 – 2019
  • Table 62 – KPN mobile monthly ARPU – 2006 – 2019
  • Table 63 – Development of VodafoneZiggo’s mobile revenue – 2016 – 2019
  • Table 64 – Change in the number of VodafoneZiggo mobile subscribers – 2009 – 2019
  • Table 65 – VodafoneZiggo ARPU – 2009 – 2019
  • Table 66 – Change in the number of T-Mobile Netherlands’ subscribers by type– 2006 – 2019
  • Table 67 – Development of T-Mobile Netherlands’ financial data – 2006 – 2019
  • Table 68 – Growth in the number of MVNO subscribers and market share – 2005 – 2018
  • Table 69 – Historic - Fixed lines in service and teledensity – 1999 – 2009
  • Table 70 – Historic - KPN Group financial data – 2004 – 2009
  • Table 71 – Historic - UPC Nederland subscribers – 2005 – 2014
  • Table 72 – Historic - KPN consumer market share by sector – 2007 – 2017
  • Table 73 – Historic – International internet bandwidth – 1998 – 2009
  • Table 74 – Historic - CPS connections – 2008 – 2014
  • Table 75 – Historic - Fixed-line traffic by type – 2008 – 2015
  • Table 76 – Historic - Tele2 Netherlands residential subscribers by type – 2007 – 2018
  • Table 77 – Historic - Tele2 Netherlands revenue by sector – 2007 – 2018
  • Table 78 – Historic - Unbundled MDF connections by type – 2008 – 2015
  • Table 79 – Historic - Broadband retail subscribers (cable modem, DSL, fibre) – 1999 – 2009
  • Table 80 – Historic - KPN/Reggefiber FttP activated premises – 2009 – 2015
  • Table 81 – Historic - UPC Nederland subscribers – 2005 – 2014
  • Table 82 – Historic - UPC Netherlands revenue (€) – 2007 – 2014
  • Table 83 – Historic - UPC Netherlands revenue by segment (€) – 2012 – 2014
  • Table 84 – Historic - Tele2 Netherlands’ DSL subscribers – 2006 – 2018
  • Table 85 – Historic - Mobile (SIM) subscribers and penetration rate (regulator data) – 1999 – 2009
  • Table 86 – Historic - Vodafone Netherlands financial data – 2007 – 2017
  • Table 87 – Historic - VodafoneZiggo mobile subscribers – 2004 – 2019
  • Table 88 – Historic - T-Mobile Netherlands mobile service revenue – 2007 – 2016
  • Table 89 – Historic - T-Mobile Netherlands blended ARPU – 2006 – 2016
  • Table 90 – Historic - Mobile services market revenue (MNOs) – 2006 – 2015
  • Table 91 – Historic - KPN LTE subscribers – 2013 – 2015
  • Table 92 – Historic - Cumulative mobile numbers ported – 2003 – 2009
  • Table 93 – Historic - Vodafone Netherlands ARPU – 2004 – 2009
  • Table 94 – Historic - Vodafone Netherlands voice traffic – 2004 – 2016
  • Table 95 – Historic - Tele2 mobile subscribers – 2007 – 2018
  • Table 96 – Historic - Tele2 mobile revenue – 2012 – 2018

List of Charts

  • Chart 1 – Change in telecom infrastructure investment by sector – 2012 – 2018
  • Chart 2 – Europe Telecoms Maturity Index – Market Leaders (top tier)
  • Chart 3 – Europe Telecoms Maturity Index – Market Challengers (middle tier)
  • Chart 4 – Europe Telecoms Maturity Index – Market Emergents (bottom tier)
  • Chart 5 – Overall view - Telecoms Maturity Index vs GDP per Capita
  • Chart 6 – Europe - mobile subscriber penetration vs mobile broadband penetration
  • Chart 7 – Scandinavia and Baltics: mobile subscriber penetration vs mobile broadband penetration
  • Chart 8 – Northern Europe –mobile subscriber penetration vs mobile broadband penetration
  • Chart 9 – Southern Europe mobile subscriber penetration vs mobile broadband penetration
  • Chart 10 – Eastern Europe mobile subscriber penetration vs mobile broadband penetration
  • Chart 11 – Scandinavia and Baltics fixed and mobile broadband penetration
  • Chart 12 – Northern Europe fixed and mobile broadband penetration
  • Chart 13 – Southern Europe fixed and mobile broadband penetration
  • Chart 14 – Eastern Europe fixed and mobile broadband penetration
  • Chart 15 – Change in the number of wholesale unbundled connections – 2014 – 2018
  • Chart 16 – Decline in the number of WLR lines – 2008 – 2019
  • Chart 17 – Decline in fixed-line revenue (PSTN, VoB) – 2006 – 2018
  • Chart 18 – Decline in VoIP and PSTN traffic – 2016 – 2018
  • Chart 19 – Decline in fixed-line traffic revenue – 2006 – 2018
  • Chart 20 – Change in fixed-line service revenue by retail, wholesale – 2013 – 2017
  • Chart 21 – Decline in the number of KPN’s connected PSTN households (consumer) – 2005 – 2019
  • Chart 22 – Change in the number of KPN’s RGUs by platform (consumer) – 2015 – 2019
  • Chart 23 – Development of KPN Group’s financial data – 2009 – 2019
  • Chart 24 – KPN consumer and business financial data (Netherlands) – 2005 – 2019
  • Chart 25 – Development of VodafoneZiggo’s financial data – 2006 – 2019
  • Chart 26 – Change in VodafoneZiggo’s subscriber base by platform – 2007 – 2019
  • Chart 27 – Fixed lines in services by type – 2008 – 2018
  • Chart 28 – Decline in the number of fixed lines in service and teledensity – 2009 – 2024
  • Chart 29 – Development of KPN’s wholesale connections by type – 2015 – 2019
  • Chart 30 – Proportion of retail broadband service connections with bundle types – 2015 – 2018
  • Chart 31 – Change in the number of fixed broadband retail subscribers by platform – 2010 – 2018
  • Chart 32 – Change in fixed-line broadband market share by technology – 2008 – 2018
  • Chart 33 – Growth in the number of fixed broadband subscribers and penetration – 2009 – 2024
  • Chart 34 – Change in the proportion of broadband connections by speed – 2010 – 2018
  • Chart 35 – Development of broadband penetration by technology – 2007 – 2018
  • Chart 36 – Increase in the number of retail cable broadband subscribers – 2009 – 2018
  • Chart 37 – Development of cable broadband connections by speed – 2010 – 2018
  • Chart 38 – Development of VodafoneZiggo’s cable broadband financial data – 2006 – 2019
  • Chart 39 – Growth in VodafoneZiggo’s broadband subscriber base – 2007 – 2019
  • Chart 40 – Change in KPN’s consumer retail broadband subscriber base – 2007 – 2019
  • Chart 41 – Decline in the number of DSL subscribers – 2000 – 2018
  • Chart 42 – Development of DSL broadband connections by speed – 2010 – 2018
  • Chart 43 – Increase in the number of premises connected and passed with upgraded copper – 2014 – 2018
  • Chart 44 – Increase in the number of FttP premises connected and passed – 2006 – 2018
  • Chart 45 – Growth in the number of FttP subscribers – 2006 – 2018
  • Chart 46 – Change in the number of FttP retail and wholesale business connections – 2015 – 2018
  • Chart 47 – Unbundled fibre broadband connections from KPN, by platform – 2015 – 2018
  • Chart 48 – Development of fibre broadband connections by speed – 2013 – 2018
  • Chart 49 – Decline in mobile retail and wholesale revenue – 2013 – 2018
  • Chart 50 – Change in mobile services revenue by sector– 2008 – 2018
  • Chart 51 – Growth in the number of mobile subscribers and penetration rate – 2009 – 2024
  • Chart 52 – Change in mobile subscriber market share of subscribers by operator – 2006 – 2018
  • Chart 53 – Change in prepaid and contract subscribers by market share (MNOS) – 2008 – 2018
  • Chart 54 – Change in the number of prepaid and contract subscribers – 2007 – 2018
  • Chart 55 – Growth in the number of mobile antennae in service by technology – 2014 – 2019
  • Chart 56 – Investment in mobile infrastructure – 2012 – 2018
  • Chart 57 – Increase in the number of M2M connections – 2010 – 2018
  • Chart 58 – Growth in mobile voice traffic – 2007 – 2018
  • Chart 59 – Growth in mobile data traffic – 2008 – 2018
  • Chart 60 – Growth in mobile data traffic, quarterly change – 2016 – 2018
  • Chart 61 – Decline in SMS traffic – 2008 – 2018
  • Chart 62 – Growth in the number of active mobile broadband subscribers and penetration – 2009 – 2024
  • Chart 63 – Change in the number of mobile broadband subscribers by type – 2009 – 2018
  • Chart 64 – Decline in wholesale termination revenue – 2007 – 2018
  • Chart 65 – Increase in wholesale terminated traffic – 2010 – 2018
  • Chart 66 – Change in the number of KPN Mobile’s consumer retail and wholesale subscribers – 2006 – 2019
  • Chart 67 – Development of KPN Mobile’s revenue by type – 2015 – 2019
  • Chart 68 – KPN Mobile revenue by quarter – 2015 – 2019
  • Chart 69 – Development of VodafoneZiggo’s mobile revenue – 2016 – 2019
  • Chart 70 – Change in the number of VodafoneZiggo mobile subscribers – 2009 – 2019
  • Chart 71 – Change in the number of T-Mobile Netherlands’ subscribers by type– 2009 – 2019
  • Chart 72 – Development of T-Mobile Netherlands’ financial data – 2006 – 2019
  • Chart 73 – Growth in the number of MVNO subscribers and market share – 2005 – 2019

List of Exhibits

  • Exhibit 1 – Generalised Market Characteristics by Market Segment
  • Exhibit 2 – Access and the local loop
  • Exhibit 3 – 2.6GHz spectrum auction – April 2010
  • Exhibit 4 – Spectrum auction – October 2012
  • Exhibit 5 – Historic - Fixed-to-mobile interconnections tariffs – 2007 – 2009

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