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2014 South Africa - Telecoms, Mobile, Broadband and Forecasts

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Last updated: 18 Jun 2014 Update History

Report Status: Archived

Report Pages: 145

Analyst: Peter Lange

Publication Overview

This annual report provides a comprehensive overview of trends and developments in South Africa’s telecommunications market. Subjects covered include:

  • Key statistics;
  • Market and industry overviews;
  • Government policies affecting the telecoms industry;
  • Market liberalisation and regulatory environment;
  • Telecoms operators – privatisation, acquisitions, new licences;
  • Major players (fixed, mobile and broadband);
  • Infrastructure development;
  • National and metropolitan fibre rollouts;
  • International submarine fibre optic cables;
  • Mobile voice and data markets, including 3G and 4G;
  • Internet development;
  • Broadband, including 3G mobile;
  • Average Revenue per User (ARPU) and churn;
  • Internet and broadband development and growth;
  • Broadband and mobile data services and pricing trends;
  • Convergence (voice/data, fixed/wireless/mobile);
  • Electronic banking and m-banking services;
  • Digital Media and Digital Economy.

Reseracher: Peter Lange
Current publication date:- June 2014 (12th Edition)

Executive Summary

Mergers and acquisitions in Africa’s leading telecoms market

South Africa’s telecom sector boasts the continent’s most advanced networks in terms of technology deployed and services provided. In a virtually saturated voice market, four mobile networks – Vodacom, MTN, Cell C and Telkom SA – are competing for market share in the next growth wave, mobile broadband. 3G/4G mobile services now rival DSL fixed-line offerings in terms of both speed and price and have consequently outpaced them in terms of subscriber growth. Five different LTE networks have been launched, although their introduction was initially back by delays with suitable frequency spectrum allocations.

Mobile SIM card penetration is well above 100% of the population, driven by separate subscriptions for voice and data services. There has been speculation about mergers and acquisitions (M&A) among the smaller players, and major infrastructure sharing deals have been concluded. Several Mobile Virtual Network Operators (MVNO) are preparing to enter the market in 2014, although the few existing ones have so far failed to have a major impact.

South Africa’s Internet and Broadband market has taken off after years of stagnation due to an expensive operating environment created by Telkom SA’s dominance in the fixed-line and international bandwidth market. A new converged licensing regime has created hundreds of companies licensed to offer Internet services. There has been consolidation in the sector which is expected to continue. Wireless broadband services have carved out market share from existing ADSL offerings, but several WiMAX networks are now being shut down as consumers migrate to 3G and 4G mobile services.

While emerging as the country’s leading broadband providers, the major mobile operators are also branching out into fixed services, fibre backbone networks, international fibre connectivity, mobile banking and entertainment in a rapidly converging environment. With its fixed-line network reaching less than 10% of the population, Telkom has reacted by launching its own mobile network. Following years of delays with its licensing, second national operator (SNO) Neotel has been gaining market share in competition with the fixed-line incumbent. It is using wireless technologies such as CDMA-2000, WiMAX and LTE to provide alternatives to Telkom’s copper access network. Neotel is now in the process of being acquired by Vodacom, the country’s leading mobile network operator.

All of the major players are involved in various international submarine fibre optic cables that have reached the country in the past few years, despite regulatory hurdles. Following the end of Telkom’s monopoly in this area, this has brought down the cost of international bandwidth dramatically. Several additional terabit cables are scheduled to go live in 2014, connecting Africa directly to the Americas. In addition, the government has created Broadband InfraCo, a national infrastructure company to provide cheap backbone network capacity to service providers. Despite the significantly increased competition between different service providers, many municipalities in South Africa, including the country’s largest cities, are implementing their own metropolitan fibre and wireless broadband networks. Several Fibre to the Home (FttH) deployments are underway.

With its relatively well developed and diverse infrastructure, South Africa is also taking a regional lead role in the convergence of telecommunication and information technologies with the media and entertainment sector, promising reductions in telecommunication costs and better availability of information and services. Telecom carriers and ISPs are moving into delivering video and other entertainment content over their networks, while in turn the traditional electronic media carriers have discovered the potential of their infrastructure for telecommunications service delivery. Triple play offerings are available that combine voice, data and IPTV services. The migration to DTT is scheduled to be completed by 2014/15.

Digital media and social media have reached a level of development that is fostering an associated advertising and marketing industry. The FIFA World Cup held in the country four years ago has boosted these developments. While South Africa lags behind other countries on the continent in the development of e-government, e-health and e-learning applications, it is a regional leader in the areas of online retail, electronic banking, mobile banking, social media and cloud computing.

Market highlights:

  • Consolidation among smaller mobile operators;
  • Neotel takeover by Vodacom;
  • Five commercial LTE services launched, more to follow;
  • Several MVNOs are preparing to enter the market;
  • Legal battle around interconnection charges;
  • Telkom writes off legacy assets, invests billions into broadband infrastructure;
  • Many national and metropolitan fibre network rollouts, including FttH;
  • Cost of international fibre bandwidth has collapsed since monopoly ended;
  • New international fibre optic submarine cables planned for 2014;
  • Innovative wireless broadband services amidst spectrum allocation delays;
  • Google tests wireless broadband using 'White Space' spectrum;
  • Switchover to Digital Terrestrial TV (DTT) in 2014/15;
  • Very competitive mobile banking sector;
  • Emerging cloud services.

Estimated market penetration rates in South Africa's telecoms sector – end-2014


Penetration rate







(Source: BuddeComm based on various sources)

Companies covered in this report:

Telkom SA (Heita, 8ta), Neotel, Vodacom, MTN, Cell C, Virgin Mobile, Broadband InfraCo, Transtel, Eskom, SITA, Sentech, Orbicom, Amobia, Dark Fibre Africa, Seacom, FibreCo, eFive, WASACE, Internet Solutions, Atlantic Internet Services, Business Connexion, Verizon Business, MWEB, Vox Telecom (DataPro), iBurst (WBS, Blue Label), MultiChoice, Goal Technology Solutions (GTS), SmartVillage, Vodacom Business, MTN Business (Verizon Business, UUNet), MWEB, Vox Telecom, Storm Telecom, South African Broadcasting Corporation (SABC), MXit, Naspers, Media24, Standard Bank, First National Bank, ABSA, Nedbank, Barclays Bank, Orange.

Data in this report is the latest available at the time of preparation and may not be for the current year

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