2013 United Kingdom - Telecoms, IP Networks, Digital Media and Forecasts

Publication Overview

This report provides a comprehensive overview of trends and developments in the UK’s telecommunications market. The report analyses the mobile, internet, broadband, digital TV and converging media sectors. Subjects include:

  • Market and industry analyses, trends and developments;
  • Facts, figures and statistics;
  • Industry and regulatory issues;
  • Infrastructure;
  • Major Players, Revenues, Subscribers, ARPU, MoU;
  • Internet, VoIP, IPTV;
  • Mobile Voice and Data Markets;
  • Broadband (FttH, DSL, cable TV, wireless);
  • Convergence and Digital Media;
  • 3G subscriber and mobile ARPU forecasts to 2015;
  • Broadband market forecasts for selective years to 2020.

Key developments:

Virgin Media trials 1.5Gb/s cable broadband, extends 100Mb/s service to ten million households; government allocates £363 million for regional broadband schemes; superfast broadband accounting for almost 7% of all broadband lines; broadband availability influencing home buying habits; BT extends ADSL2+ to 90% of premises, doubles FttC downloads to 80Mb/sO2 sells broadband and fixed-line business to BSkyB; community fibre deployment gaining traction; Rutland Telecom plans for county-wide FttH platform; Vodafone restructures European operations; China Telecom launches MVNO service; H3 signs five-year managed services contract with Huawei; 4G auction in 2.6GHz and 800MHz bands delivers £2.34 billion; Vodafone posts 7% drop in revenue for 2012, signs partnership with Zain to expand presence in Middle East; regulator’s 2011 market data and updates to Q1 2012; telcos’ operating and financial data to end-2012; market developments to March 2013.

Companies covered in this report include:

H3UK, O2, Vodafone, EE, Virgin Mobile, UK Broadband, British Telecom, Virgin Media, BSkyB, Freeview, BBC, Tiscali, The Cloud, KCom, Carphone Warehouse, BSkyB, O2.

Researcher:- Henry Lancaster
Current publication date:- April 2013 (12th Edition)

Executive Summary

BT secures monopoly on UK’s public rural broadband spending

BuddeComm’s annual publication, UK - Telecoms, IP Networks, Digital Media and Forecasts, provides a comprehensive overview of the trends and developments in the telecommunications and digital media sectors of one of Europe’s largest and more progressive markets. The report includes the regulator’s market data to the end of 2011, telcos’ financial and operating data to Q4 2012, and market developments to March 2013.

Economic background

The UK has suffered from lower economic output for three of the last five years. Economic data for the fourth quarter of 2012 showed the economy could slide into a significant triple-dip recession. Although not in the Eurozone, the UK during the last two years has also been obliged to contribute to the IMF and ECB bail-outs of southern European economies, thus exacerbating its own liquidity difficulties. GDP growth for 2013 is expected to be less than 1%, while the government’s March 2013 budget has reflected the effects of the stalled construction industry, lower industrial production and falling economic output.

Telecom market overview

Total telecom revenue fell in 2011 for the third successive year, by some £800 million, and revenue may have fallen by a further 1.5% in 2012. Partly attributed to regulatory measures, falling revenue also reflects competitive pressure on pricing as also consumer reluctance to overspend on services. Investment in the telecom sector has also been affected by the economic climate, and has been channelled principally to upgrading cable and fibre networks, as also mobile networks with LTE technologies and additional spectrum acquisitions.

Mobile broadband market

Mobile broadband based on LTE and to a lesser extent WiMAX/WiFi will be central to the market’s development in coming years. LTE, launched by EE in late 2012, is expected to have wider commercial use later in 2013 following the significant auctions held earlier in the year. Amended rules on refarming spectrum for 4G will also hasten the take-up and range of mobile broadband services. As a result of the network sharing deals among MNOs, it is likely that there will be only two major LTE networks, with one Vodafone-O2 competing with EE joined with H3.

Key telecom parameters – 2010; 2013

Sector

2010

2013 (e)

Subscribers by sector (million):

Fixed broadband subscribers

19.1

22.0

Mobile broadband

4.8

5.7

Mobile phone

81.1

83.3

Fixed-line telephony

33.4

32.5

Penetration by sector:

Fixed broadband

32%

35%

Mobile

134%

141%

Fixed-line

54%

49%

(Source: BuddeComm)

Market Highlights

  • BSkyB’s play to acquire O2’s fixed-line and broadband business will substantially enhance the broadcaster’s own market share in the telecoms sector.
  • BT’s launch of commercial FttH services and its anticipated reduction in wholesale FttC pricing will boost the number of customers able to make use of broadband at 80Mb/s.
  • Ofcom faces some organisational changes with its slated merger with the postal services watchdog Postcom. The Digital Economy Act also extended Ofcom’s authority to cover TV, radio and on-demand services. It jointly regulates VoD content with the industry body ATVOD.
  • The Chinese influence in the UK’s telecoms landscape is becoming more pronounced, with the launch of China Telecom as an MVNO, and with H3 signing up Huawei with a five-year managed services contract. Huawei has also committed to investing substantially in the UK.
  • London has become a centre-piece for municipal WiFi networks, with 16 of 33 boroughs looking to roll out free WiFi services.

This report is essential reading for those needing high level strategic information and objective analysis on the telecom sector in the UK. It provides further information on:

  • Market liberalisation and regulatory issues;
  • The impact of the global economic crisis;
  • Telecoms operators – privatisation, acquisitions, new licences;
  • Mobile data market developments in coming years in light of spectrum auctions and new license awards;
  • 3G developments, regulatory issues and technologies including HSPA and LTE;
  • Broadband migration to an FttH architecture;
  • Historical and current subscriber statistics and forecasts;
  • ARPU statistics and forecasts.

Data in this report is the latest available at the time of preparation and may not be for the current year.

Table of Contents

  • 1. Key Statistics
  • 2. Telecommunications Market
    • 2.1 Economic climate
    • 2.2 Overview of the UK’s telecom market
  • 3. Regulatory Environment
    • 3.1 History
      • 3.1.1 Revised NFR
    • 3.2 Regulatory authority
      • 3.2.1 Office of Communications (Ofcom)
      • 3.2.2 Ofcom’s strategic review
      • 3.2.3 Digital Economy Act 2010
    • 3.3 BT’s functional separation
      • 3.3.1 Openreach
    • 3.4 Telecom sector liberalisation in the UK
      • 3.4.1 Privatisation of British Telecom
      • 3.4.2 Interconnect
      • 3.4.3 Access
      • 3.4.4 Number Portability (NP)
      • 3.4.5 Carrier PreSelection (CPS)
      • 3.4.6 Wholesale Line Rental (WLR)
  • 4. Fixed Network Market
    • 4.1 New regulations
    • 4.2 British Telecom
      • 4.2.1 Company restructure
    • 4.3 KCom
    • 4.4 Cable & Wireless (C&W)
    • 4.5 Virgin Media
    • 4.6 COLT Telecom
    • 4.7 Carphone Warehouse
    • 4.8 Talk Talk Group
    • 4.9 Orange
    • 4.10 BSkyB
  • 5. Telecommunications Infrastructure
    • 5.1 National telecom network
    • 5.2 Next Generation Networks
      • 5.2.1 BT’s 21CN
    • 5.3 International
      • 5.3.1 Submarine cable networks
      • 5.3.2 Satellite networks
    • 5.4 Cloud services
  • 6. Broadband Market
    • 6.1 Overview
      • 6.1.1 Broadband statistics
      • 6.1.2 Emerging trends
      • 6.1.3 Government support
    • 6.2 Cable modems
    • 6.3 Asymmetrical Digital Subscriber Line (ADSL)
      • 6.3.1 DSL providers
      • 6.3.2 ADSL2+
      • 6.3.3 SDSL
      • 6.3.4 Very High Data Rate DSL (VDSL)
    • 6.4 Fibre-to-the-Home (FttH) networks
      • 6.4.1 BT
      • 6.4.2 Virgin Media/Fujitsu
      • 6.4.3 KCom
      • 6.4.4 Other developments
      • 6.4.5 FttC developments
      • 6.4.6 Costing fibre
    • 6.5 Broadband Powerline (BPL)
    • 6.6 Wireless broadband
      • 6.6.1 Regulatory environment
      • 6.6.2 Spectrum auctions
      • 6.6.3 WLAN/WiFi
      • 6.6.4 WiMAX
      • 6.6.5 Mobile broadband
      • 6.6.6 Internet via satellite
  • 7. Digital Media
    • 7.1 Overview of digital media
    • 7.2 Key general trends
    • 7.3 Business models – bundled offers
    • 7.4 Regulatory issues
      • 7.4.1 Ofcom
      • 7.4.2 Digital Dividend Review
      • 7.4.3 Digital switchover licensing
    • 7.5 Digital TV (DTV)
      • 7.5.1 Broadband TV (IPTV)
      • 7.5.2 Cable TV
      • 7.5.3 Satellite TV
      • 7.5.4 Digital Terrestrial TV
      • 7.5.5 Video-on-Demand (VoD)
      • 7.5.6 VoIP
  • 8. Mobile Communications
    • 8.1 Overview of the UK’s mobile market
      • 8.1.1 Mobile statistics
      • 8.1.2 Operator market shares
    • 8.2 Regulatory issues
      • 8.2.1 Spectrum regulations and spectrum auctions
      • 8.2.2 Spectrum refarming
      • 8.2.3 Roaming
      • 8.2.4 Number portability
      • 8.2.5 Mobile termination rates (MTRs)
    • 8.3 Major mobile operators
      • 8.3.1 Hutchison 3
      • 8.3.2 O2
      • 8.3.3 Vodafone
      • 8.3.4 EE
      • 8.3.5 Mobile Virtual Network Operators (MVNOs)
    • 8.4 Mobile voice services
      • 8.4.1 Prepaid cards
    • 8.5 Mobile data market
      • 8.5.1 Overview
      • 8.5.2 Spectrum
      • 8.5.3 Operator services – 3G
      • 8.5.4 Mobile Messaging
      • 8.5.5 Mobile data services
  • 9. Forecasts
    • 9.1 Forecasts – broadband subscribers – 2007 - 2012; 2020
      • 9.1.1 Scenario 1 – higher broadband subscriber growth
      • 9.1.2 Scenario 2 – lower broadband subscriber growth
    • 9.2 Forecasts – mobile
      • 9.2.1 Forecasts – mobile ARPU – 2007 - 2010; 2015; 2020
      • 9.2.2 Forecasts – mobile subscribers and penetration – 2010 - 2016
      • 9.2.3 Forecasts – UMTS – 2007 - 2010; 2015
    • 9.3 Notes on scenario forecasts
    • Table 1 – Country statistics – 2012 (e)
    • Table 2 – Telecom revenue and investment statistics – 2012 (e)
    • Table 3 – Telephone network statistics – 2013 (e)
    • Table 4 – Internet user statistics – 2012
    • Table 5 – Broadband statistics – 2013 (e)
    • Table 6 – Mobile statistics – 2013 (e)
    • Table 7 – National telecommunications authority
    • Table 8 – Telecom sector investment – 2007 - 2013
    • Table 9 – Household penetration of fixed and mobile services – 2006 - 2013
    • Table 10 – Communications retail revenue by sector – 2003 - 2012
    • Table 11 – Retail voice and data revenue – 2003 - 2012
    • Table 12 – Household spend on telecoms services – 2005 - 2011
    • Table 13 – Communications revenue by sector – 2003 - 2012
    • Table 14 – Communications wholesale and retail revenue – 2005 - 2012
    • Table 15 – Call volumes, fixed-line and mobile in minutes – 2003 - 2012
    • Table 16 – Proportion of calls made, fixed-line and mobile – 2006 - 2012
    • Table 17 – Telecom retail revenue by sector: fixed, mobile – 2000 - 2012
    • Table 18 – Telecom connections: fixed, mobile, broadband – 2002 - 2012
    • Table 19 – Fixed telecoms revenue by type – 2006 - 2012
    • Table 20 – Household penetration by telecom technology – 2003 - 2004; 2006 - 2013
    • Table 21 – Revised LLU, shared access prices – 2009 - 2012
    • Table 22 – Proportion of unbundled exchanges and connections – 2005 - 2010
    • Table 23 – BT LLU, shared wholesale lines – 2004 - 2012
    • Table 24 – Lines with CPS – 2004 - 2013
    • Table 25 – WLR lines – 2004 - 2013
    • Table 26 – Fixed-voice traffic by type in minutes – 2002 - 2012
    • Table 27 – Fixed telecom lines by type – 2005 - 2010
    • Table 28 – Fixed telecom lines by operator – 2005 - 2012
    • Table 29 – Fixed-voice and data retail revenue – 2006 - 2013
    • Table 30 – Fixed-voice revenue by call type – 2002 - 2012
    • Table 31 – BT share of residential call types by traffic volumes – 2002 - 2012
    • Table 32 – BT retail fixed voice call traffic – 2008 - 2012
    • Table 33 – BT fixed lines – 2008 - 2012
    • Table 34 – BT financial data – 2006 - 2012
    • Table 35 – BT revenue by operating division – 2007 - 2012
    • Table 36 – BT retail revenue by sector – 2008 - 2012
    • Table 37 – KCom revenue – 1999 - 2012
    • Table 38 – Cable & Wireless financial data – 2010 - 2012
    • Table 39 – Cable & Wireless subscribers by sector (historic) – 2007 - 2009
    • Table 40 – Virgin Media revenue – 2003 - 2012
    • Table 41 – Virgin Media revenue by sector – 2006 - 2012
    • Table 42 – Virgin Media subscribers by sector – 2007 - 2012
    • Table 43 – COLT financial data – 2006 - 2012
    • Table 44 – Carphone Warehouse Europe mobile subscribers – 2011 - 2012
    • Table 45 – Carphone Warehouse Europe revenue, profit – 2008 - 2012
    • Table 46 – Talk Talk financial data – 2009 - 2012
    • Table 47 – Talk Talk subscribers – 2010 - 2012
    • Table 48 – Orange broadband subscribers – 2004 - 2012
    • Table 49 – BSkyB voice customers – 2006 - 2012
    • Table 50 – Fixed lines in service and teledensity – 1999 - 2013
    • Table 51 – Fixed-line broadband retail revenue – 2001 - 2013
    • Table 52 – Broadband connections by type – 2002 - 2013
    • Table 53 – Internet connections by consumer group – 2003 - 2010
    • Table 54 – Share of fixed and mobile broadband subscribers by provider – 2006 - 2010
    • Table 55 – Market share of fixed-line broadband subscribers by provider – 2005 - 2011
    • Table 56 – Broadband penetration by technology – 2004 - 2013
    • Table 57 – Cable and DSL broadband subscribers – 2004 - 2013
    • Table 58 – Dial-up internet subscribers – 2004 - 2013
    • Table 59 – Percentage internet access by dial-up and broadband – 2000 - 2013
    • Table 60 – PC, broadband and internet household penetration – 2003 - 2013
    • Table 61 – Household broadband penetration by access type – 2007 - 2013
    • Table 62 – Value of e-commerce sales – 2007 - 2012
    • Table 63 – Internet daily traffic – 2005 - 2012
    • Table 64 – Consumer broadband download speed by market share – 2008 - 2012
    • Table 65 – Average headline broadband speed and cost – 2006 - 2013
    • Table 66 – Average broadband speed – 2008 - 2012
    • Table 67 – Average broadband speed by platform – 2010 - 2012
    • Table 68 – Superfast broadband subscribers and market share – 2010 - 2012
    • Table 69 – Virgin Media subscribers by sector – 2007 - 2012
    • Table 70 – Virgin Media ARPU – 2007 - 2012
    • Table 71 – Virgin Media revenue – 2007 - 2012
    • Table 72 – xDSL subscribers – 2000 - 2013
    • Table 73 – BT retail and wholesale broadband subscribers – 2004 - 2012
    • Table 74 – BT retail and wholesale revenue – 2009 - 2012
    • Table 75 – FttC availability and projected speeds by distance – 2012
    • Table 76 – Household availability of BT FttC network – 2010 - 2014
    • Table 77 – Household superfast broadband availability by technology – 2010 - 2012
    • Table 78 – Estimated cost of fibre by deployment technology
    • Table 79 – Mobile broadband subscribers – 2008 - 2013
    • Table 80 – Broadband take-up by technology – 2007 - 2012
    • Table 81 – Availability of digital services (UK) – 2009 - 2011; 2013
    • Table 82 – Adoption of services – 2010 - 2013
    • Table 83 – Broadcast HD homes by provider – 2006 - 2011
    • Table 84 – Proportion of bundled services by type – 2009 - 2012
    • Table 85 – Proportion of homes with bundled services by type – 2011 - 2012
    • Table 86 – Virgin Media proportion of bundled subscribers by type – 2007 - 2012
    • Table 87 – Virgin Media bundled services subscribers by type – 2007 - 2012
    • Table 88 – TV revenue – 2000 - 2013
    • Table 89 – Multichannel take-up in UK households – 2006 - 2011
    • Table 90 – Market share of TV homes by platform (primary sets) – 2005 - 2012
    • Table 91 – Online TV revenue by sector – 2004 - 2011
    • Table 92 – BT Vision subscribers – 2007 - 2012
    • Table 93 – Virgin Media subscribers by sector – 2007 - 2012
    • Table 94 – Virgin Media ARPU – 2007 - 2012
    • Table 95 – Virgin Media revenue – 2007 - 2012
    • Table 96 – Free-to-view satellite households – 2003 - 2012
    • Table 97 – BSkyB subscriber statistics – 2007 - 2012
    • Table 98 – BSkyB annualised ARPU – 2005 - 2012
    • Table 99 – BSkyB revenue, operating profit and EBITDA – 2007 - 2012
    • Exhibit 10 – Digital broadcasting switchover timetable – 2008 - 2012
    • Table 100 – Freeview enabled TVs – 2005 - 2012
    • Table 101 – Virgin Media VoD use – 2007 - 2011
    • Table 102 – Virgin Media HD V+ base – 2008 - 2011
    • Table 103 – VoIP users as percentage of total internet subscribers – 2005 - 2013
    • Table 104 – Call volumes, fixed-line and mobile in minutes – 2003 - 2013
    • Table 105 – Mobile call revenue by operator – 2002 - 2010
    • Table 106 – Mobile retail revenue by service – 2002 - 2012
    • Table 107 – Mobile revenue as proportion of total – 2002 - 2013
    • Table 108 – Mobile subscriber market share by technology: 2G and 3G – 2004 - 2013
    • Table 109 – Mobile handset sales – 2005 - 2012
    • Table 110 – Mobile subscribers and SIM penetration rate – 1995; 1997; 1999 - 2013
    • Table 111 – Mobile subscribers by type – 2005 - 2012
    • Table 112 – Percentages of mobile and fixed phones in homes – 2000 - 2012
    • Table 113 – Total mobile retail revenue – 2009 - 2013
    • Table 114 – Mobile ARPU by use (data, SMS, voice) – 2005 - 2010
    • Table 115 – Mobile ARPU by contract, prepaid – 2006 - 2012
    • Table 116 – Average retail revenue by subscribers, operator – Q4 2008 - Q4 2010
    • Table 117 – Mobile market share by operator – 2004 - 2011
    • Table 118 – European roaming charges – 2007 - 2011
    • Table 119 – MTRs by operator (pence per minute) – 2010 - 2015
    • Table 120 – 3 UK subscribers by sector – 2008 - 2012
    • Table 121 – 3 UK financial data – 2008 - 2012
    • Table 122 – 3 UK annualised ARPU by sector – 2009 - 2012
    • Table 123 – 3 UK data as proportion total revenue – 2009 - 2011
    • Table 124 – O2 financial data –2007 - 2012
    • Table 125 – O2 quarterly ARPU – blended, contract, prepaid and data – 2006 - 2012
    • Table 126 – O2 proportion of data to total revenue – 2006 - 2012
    • Table 127 – O2 subscribers, prepaid and contract – 2005 - 2012
    • Table 128 – Vodafone ARPU – blended, contract and prepaid – 2005 - 2012
    • Table 129 – Vodafone (UK) subscribers and proportion prepaid – 2001 - 2012
    • Table 130 – Vodafone (UK) financial data – 2007 - 2012
    • Table 131 – Vodafone customer churn – 2007 - 2012
    • Table 132 – Vodafone Group revenue by sector – 2007 - 2012
    • Table 133 – Vodafone UK service revenue by sector – 2009 - 2012
    • Table 134 – Vodafone mobile customer retention cost – 2007 - 2012
    • Table 135 – Vodafone customer smartphone adoption – 2010 - 2012
    • Table 136 – EE quarterly revenue – 2009 - 2012
    • Table 137 – EE financial data – 2011 - 2012
    • Table 138 – EE ARPU – 2009 - 2012
    • Table 139 – EE subscriber data – 2009 - 2012
    • Table 140 – EE monthly customer churn – 2009 - 2011
    • Table 141 – T-Mobile financial data (historic) – 2005 - 2010
    • Table 142 – T-Mobile subscribers (historic) – 2005 - 2010
    • Table 143 – Orange subscribers, contract and prepaid (historic) – 2006 - 2010
    • Table 144 – Orange subscribers by type, 3G, MVNO (historic) – 2007 - 2010
    • Table 145 – Orange revenue (historic) – 2005 - 2010
    • Table 146 – Orange customer churn (historic) – 2003 - 2009
    • Table 147 – Orange data revenue as proportion of total (historic) – 2007 - 2009
    • Table 148 – Orange annualised ARPU by category (historic) – 2006 - 2010
    • Table 149 – Orange mobile customer acquisition and retention cost (historic) – 2007 - 2009
    • Table 150 – MNO and MVNO share of subscribers – 2004 - 2011
    • Table 151 – Virgin Mobile subscribers – 2005 - 2012
    • Table 152 – Virgin Mobile revenue – 2007 - 2012
    • Table 153 – Prepaid and contract subscribers – 2002 - 2013
    • Table 154 – Contract proportion of total subscribers – 2002 - 2013
    • Table 155 – ARPU by subscription type – 2002 - 2012
    • Table 156 – 3G subscribers and percentage of total subscribers – 2003 - 2013
    • Table 157 – 3G subscribers by operator – 2005 - 2011
    • Table 158 – 3 UK subscribers by sector – 2008 - 2012
    • Table 159 – 3 UK revenue by sector – 2008 - 2010
    • Table 160 – 3 UK financial data – 2008 - 2012
    • Table 161 – 3 UK annualised ARPU by sector – 2009 - 2012
    • Table 162 – 3 UK data as proportion total revenue – 2009 - 2011
    • Table 163 – O2 financial data –2007 - 2012
    • Table 164 – O2 subscribers, prepaid and contract – 2005 - 2012
    • Table 165 – Vodafone (UK) subscribers and proportion prepaid – 2001 - 2012
    • Table 166 – Vodafone (UK) financial data – 2007 - 2012
    • Table 167 – EE quarterly financial data – 2009 - 2012
    • Table 168 – EE ARPU – 2009 - 2012
    • Table 169 – EE subscriber data – 2009 - 2012
    • Table 170 – SMS messages sent – 2004 - 2013
    • Table 171 – SMS and MMS revenue by operator – 2006 - 2010
    • Table 172 – SMS and MMS volumes by operator – 2006 - 2010
    • Table 173 – MMS messages sent – 2004 - 2013
    • Table 174 – Mobile data traffic and revenue increase– 2007 - 2013
    • Table 175 – Mobile data revenue by service – 2005 - 2013
    • Table 176 – Mobile broadband accesses by technology – 2007 - 2013
    • Table 177 – Smartphone sales and penetration – 2007 - 2013
    • Table 178 – M2M derived revenue – 2010 - 2013
    • Table 179 – Forecast broadband subscribers – higher market growth scenario – 2010 - 2012; 2020
    • Table 180 – Forecast broadband penetration – higher market growth scenario – 2007 - 2012; 2020
    • Table 181 – Forecast broadband subscribers – lower market growth scenario – 2010 - 2012; 2020
    • Table 182 – Forecast broadband penetration – lower market growth scenario – 2007 - 2012; 2020
    • Table 183 – Forecast mobile ARPU – 2007 - 2010; 2015; 2020
    • Table 184 – Mobile subscribers and SIM penetration rate – 2010 - 2016
    • Table 185 – Forecast UMTS subscribers – 2007 - 2012; 2015
    • Chart 1 – Communications retail revenue by sector – 2003 - 2012
    • Chart 2 – Retail voice and data revenue – 2003 - 2012
    • Chart 3 – Communications revenue by sector – 2003 - 2012
    • Chart 4 – Communications wholesale and retail revenue – 2005 - 2012
    • Chart 5 – Call volumes, fixed-line and mobile in minutes – 2003 - 2012
    • Chart 6 – BT financial data – 2006 - 2012
    • Chart 7 – BT revenue by operating division – 2007 - 2012
    • Chart 8 – Virgin Media revenue by sector – 2006 - 2012
    • Chart 9 – Virgin Media subscribers by sector – 2007 - 2012
    • Chart 10 – COLT financial data – 2006 - 2012
    • Chart 11 – Carphone Warehouse Europe revenue, profit – 2008 - 2012
    • Chart 12 – Broadband connections by type – 2002 – 2013
    • Chart 13 – Internet connections by consumer group – 2003 - 2010
    • Chart 14 – Cable and DSL broadband subscribers – 2004 - 2013
    • Chart 15 – Virgin Media subscribers by sector – 2007 - 2012
    • Chart 16 – BT retail and wholesale broadband subscribers – 2004 - 2012
    • Chart 17 – BT retail and wholesale revenue (year to Mar) – 2009 - 2012
    • Chart 18 – Virgin Media proportion of bundled subscribers by type – 2007 - 2012
    • Chart 19 – Virgin Media bundled services subscribers by type – 2007 - 2012
    • Chart 20 – Virgin Media subscribers by sector – 2007 – 2012
    • Chart 21 – BSkyB subscriber statistics – 2007 – 2012
    • Chart 22 – BSkyB revenue, operating profit and EBITDA – 2007 - 2012
    • Chart 23 – Call volumes, fixed-line and mobile in minutes – 2003 - 2013
    • Chart 24 – Mobile call revenue by operator – 2002 - 2010
    • Chart 25 – Mobile retail revenue by service – 2002 - 2012
    • Chart 26 – Mobile subscribers and SIM penetration rate – 2003 - 2013
    • Chart 27 – Mobile subscribers by type – 2005 - 2012
    • Chart 28 – Mobile ARPU by use (data, SMS, voice) – 2005 - 2010
    • Chart 29 – 3 UK subscribers by sector – 2008 - 2012
    • Chart 30 – 3 UK ARPU by sector – 2009 - 2012
    • Chart 31 – O2 financial data –2007 - 2012
    • Chart 32 – O2 annualised ARPU – blended, contract, prepaid and data – 2006 - 2012
    • Chart 33 – O2 subscribers, prepaid and contract – 2005 - 2012
    • Chart 34 – Vodafone ARPU – blended, contract and prepaid – 2005 - 2012
    • Chart 35 – Vodafone (UK) subscribers and proportion prepaid – 2001 - 2012
    • Chart 36 – Vodafone (UK) financial data – 2007 - 2012
    • Chart 37 – Vodafone Group revenue by sector – 2007 - 2012
    • Chart 38 – Vodafone UK service revenue by sector – 2009 - 2012
    • Chart 39 – EE quarterly revenue – 2009 - 2012
    • Chart 40 – EE ARPU – 2009 - 2012
    • Chart 41 – EE subscriber data – 2009 - 2012
    • Chart 42 – Prepaid and contract subscribers – 2002 - 2013
    • Chart 43 – 3G subscribers and penetration rate – 2003 - 2013
    • Chart 44 – 3 UK subscribers by sector – 2008 - 2012
    • Chart 45 – 3 UK ARPU by sector – 2009 - 2012
    • Chart 46 – O2 financial data –2007 - 2012
    • Chart 47 – O2 subscribers, prepaid and contract – 2005 - 2012
    • Chart 48 – Vodafone (UK) subscribers and proportion prepaid – 2001 - 2012
    • Chart 49 – Vodafone (UK) financial data – 2007 - 2012
    • Chart 50 – EE quarterly financial data – 2009 - 2012
    • Chart 51 – EE ARPU – 2009 - 2012
    • Chart 52 – EE subscriber data – 2009 - 2012
    • Chart 53 – SMS and MMS revenue by operator – 2006 - 2010
    • Chart 54 – SMS and MMS volumes by operator – 2006 - 2010
    • Chart 55 – Smartphone use and penetration – 2005 - 2013
    • Chart 56 – Forecast broadband subscribers – higher market growth scenario – 2007 - 2012; 2020
    • Chart 57 – Forecast broadband subscribers – lower market growth scenario – 2007 - 2012; 2020
    • Exhibit 1 – EU – The New Regulatory Framework (NRF)
    • Exhibit 2 – Principal submarine cables from the UK
    • Exhibit 3 – Wireless opportunities using technology and frequencies
    • Exhibit 4 – Spectrum auction results 10GHz – February 2008
    • Exhibit 5 – WLAN operator business models
    • Exhibit 6 – Overview of digital media
    • Exhibit 7 – Operators’ service bundling offers – 2013
    • Exhibit 8 – Technology developments in bundled services – 2013
    • Exhibit 9 – Snapshot of digital TV services and providers – 2013
    • Exhibit 11 – Popular VoIP providers – 2013
    • Exhibit 12 – Spectrum awards – 800MHz and 2.6GHz – 2013
    • Exhibit 13 – Spectrum available for mobile services
    • Exhibit 14 – Spectrum awards – 800MHz and 2.6GHz – 2013
    • Exhibit 15 – 3G licence results – April 2000
    • Exhibit 16 – 3G licensee and infrastructure suppliers

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