United Kingdom - Telecoms, Mobile and Broadband - Statistics and Analyses

Publication Overview

This report provides a comprehensive overview of trends and developments in the UK’s telecommunications market. The report analyses the fixed-line, mobile and broadband sectors. Subjects include:

Market and industry analyses, trends and developments;
Facts, figures and statistics;
Industry and regulatory issues;
Infrastructure developments;
Major Players, Revenues, Subscribers, ARPU, MoU;
Mobile Voice and Data Markets;
Broadband (FttP, DSL, cable, wireless);
Mobile subscribers and ARPU;
Broadband market forecasts;
Government policies affecting the telecoms industry;
Market liberalisation and industry issues;
Telecoms operators – privatisation, IPOs, acquisitions, new licences;
Mobile technologies (GSM; 3G, HSPA, LTE, 5G).

Researcher:- Henry Lancaster
Current publication date:- December 2019 (18th Edition)

Executive Summary

UK makes progress towards 15 million fibred premises

The UK’s telecom market remains one of the largest in Europe, characterised by fierce competition which has resulted in reduced pricing for end-users. Following some market consolidation in the mobile segment there are four key players and a number of MVNOs. Mobile broadband in coming years will place some additional pressure on the fixed-line broadband subscriber base as customers are tempted to migrate to 5G-enabled services. The fixed-line broadband sector has seen the steady decline in DSL and the ongoing efforts among a good number of operators to expand the reach of fibre networks. This is being supported by government efforts to encourage the right economic environment facilitating the ambition to have a fully-fibred UK by 2033.

The fixed-line voice segment is being similarly repositioned, with PSTN services making way for IP-delivered content. BT’s independent wholesale unit Openreach plans to complete the switch to fibre by 2025.

The UK’s broadband sector remains dominated by copper. Virgin Media is aiming to provide a gigabit service across its network, mainly via DOCSIS3.1, and though the DSL network has been upgraded during the last few years Openreach in mid-2019 began scaling back its G-fast plans, aiming instead to focus on fibre as its moves to provide ultra-fast broadband services to some 15 million premises by 2025.

The mobile market is also one of the largest in Europe, both in terms of revenue and in the number of subscribers. The market has room for a growing number of low-cost MVNOs providing effective price and service competition for subscribers. The country has developed one of the strongest 5G segments, with all MNOs increasing their footprints after having launched services progressively during 2019.

Auctions for spectrum in the 2.3GHz and 3.4GHz bands have made more bandwidth available for mobile broadband services, supported by regulatory moves which allow the refarming of 2G spectrum for 3G and 4G use. Spectrum will also be released in the 700MHz band, having been being allocated for 5G use.

This report analyses the key aspects of the UK’s telecom market, presenting statistics on the fixed network services sector and an overview of the key regulatory issues including the status of interconnection, local loop unbundling, and carrier preselection. The report reviews the major fixed network telcos and examines the status of fixed-line voice services following the deregulation of the retail call market sector. The report also assesses the fixed and fixed-wireless broadband markets, covering technologies and including statistics and an update on recent commercial initiatives. In addition, the report surveys the UK’s mobile voice and data markets, providing an overview of mobile statistics, regulatory issues and technologies. It also profiles the major operators and MVNOs and looks ahead to mobile market developments in coming years.

Key developments:

Government commits £500 million to help LTE network sharing plan;
Vodafone to switch off its 3G network by 2022;
Virgin Media switches MVNO deal to Vodafone;
Ofcom completes 2.3GHz and 3.4GHz spectrum auction;
O2 becomes the last of the MNOs to launch 5G services;
Government to invest £1 billion of fibre infrastructure and 5G technologies, launches £400 million investment aimed at connecting up to two million premises with a 1Gb/s FttP service by 2020;
Vodafone extends gigabit fibre service to an additional 500,000 premises with Openreach deal;
Openreach reviews G.fast plans as it focusses on FttP;
Government publishes its Future Telecoms Infrastructure Review;
Hyperoptic to extend fibre broadband to two million people across 50 cities;
Report update includes the regular's market updates to June 2019, telcos' financial and operating data to Q3 2019, Telecom Maturity Index charts and analyses; recent market developments.

Companies mentioned in this report:

Virgin Media, BT, KCom, Orange, Cable & Wireless, COLT Telecom, Dixons Carphone Group, Sky, O2, H3, Vodafone, Everything Everywhere (BT/EE, incorporating the former T-Mobile UK and Orange UK), Tesco Mobile

Henry Lancaster
December 2019

Table of Contents

Key statistics
Telecommunications market

Market analysis
Regional European Market Comparison

Europe Telecom Maturity Index by tier
TMI versus GDP
Mobile and mobile broadband penetration
Fixed versus mobile broadband penetration

Country overview

Regulatory environment

Historical overview
Regulatory authority

Office of Communications (Ofcom)

Telecom sector liberalisation
Interconnect
Access

Number Portability (NP)

Carrier PreSelection (CPS)
Wholesale Line Rental (WLR)

Fixed network operators

British Telecom

Openreach
Company restructure

KCom
Cable & Wireless Communications (C&WC)
Virgin Media
COLT Telecom
Dixons Carphone Group (Carphone Warehouse)
TalkTalk Group
Sky

Telecommunications infrastructure

Overview of the national telecom network
Next Generation Networks
International infrastructure

Submarine cable networks
Satellite networks

Cloud services
Smart infrastructure

Broadband market

Introduction and statistical overview

Market analysis
Broadband statistics
Government support

Hybrid Fibre Coax (HFC) networks
Digital Subscriber Line (DSL) networks

G.fast

Fibre-to-the-Premises (FttP) networks

BT
Virgin Media/Fujitsu
Other developments

Other fixed broadband services

Broadband Powerline (BPL)
Fixed wireless (Wi-Fi and WiMAX)

Mobile communications

Market analysis
Mobile statistics
Mobile infrastructure

5G
4G (LTE)
3G
Other infrastructure developments

Mobile voice
Mobile data

SMS and MMS
Mobile broadband

Regulatory issues

Spectrum regulations
Spectrum refarming
Spectrum sharing
Spectrum 2.6GHz
Spectrum 800MHz
Spectrum 900MHz
Spectrum 700MHz
Spectrum 1800MHz
Spectrum 2.3GHz and 3.4GHz
Revised licence conditions
Other spectrum auctions
Multi-spectrum auction – 2020
Roaming
Mobile Number Portability (MNP)
Mobile Termination Rates (MTRs)

Major mobile operators

Hutchison 3
O2
Vodafone
EE
Mobile Virtual Network Operators (MVNOs)

Mobile content and applications

Mobile applications
M-payment MNO collaboration
Contactless payments
m-ticketing
m-banking
m-health

Appendix – Historic data

List of Tables

Table 1 – Top Level Country Statistics and Telco Authorities – United Kingdom – 2019 (e)
Table 2 – Change in consumer take-up of telecom services by type – 2006 – 2018
Table 3 – Fixed-line calls and access revenue by main operator– 2007 – 2018
Table 4 – Communications retail revenue by sector – 2003 – 2018
Table 5 – Change in telecoms revenue by service – 2010 – 2018
Table 6 – Change in the average retail household spend on telecoms services – 2013 – 2018
Table 7 – Change in call volumes, fixed-line and mobile in minutes – 2010 – 2018
Table 8 – Change in average fixed and mobile call minutes per line – 2013 – 2018
Table 9 – Change in the proportion of calls made, fixed-line and mobile – 2006 – 2018
Table 10 – Change in telecom retail revenue by sector: fixed, mobile – 2007 – 2018
Table 11 – Development of telecom connections: fixed, mobile, broadband – 2010 – 2018
Table 12 – BT wholesale lines (new format) – 2016 – 2019
Table 13 – Fixed-voice traffic volume by call type – 2010 – 2018
Table 14 – Fixed-voice revenue by call type – 2011 – 2018
Table 15 – Change in BT’s share of residential call types by traffic volumes – 2010 - 2018
Table 16 – BT financial data – 2006 – 2020
Table 17 – BT retail fixed revenue, Consumer, Business divisions – 2012 – 2018
Table 18 – BT revenue, Consumer division (new style) – 2017 – 2020
Table 19 – BT revenue by Global Services, Wholesale and Openreach divisions – 2007 – 2020
Table 20 – Development of KCom’s revenue – 2010 – 2019
Table 21 – Development of Virgin Media’s revenue – 2010 - 2019
Table 22 – Virgin Media revenue by sector – 2006 – 2019
Table 23 – Change in Virgin Media’s subscribers by sector – 2007 – 2019
Table 24 – Development of TalkTalk Group’s financial data – 2009 – 2020
Table 25 – Change in the number of fixed lines in service and teledensity – 2010 – 2024
Table 26 – Change in the number of fixed-line broadband connections by type – 2010 - 2018
Table 27 – Growth in the average headline broadband speed – 2006 – 2018
Table 28 – Change in the proportion of residential broadband connections by speed – 2013 – 2018
Table 29 – Change in market share of fixed-line broadband subscribers by provider – 2010 - 2018
Table 30 – Change in broadband penetration by technology – 2010 – 2018
Table 31 – Growth in the number of fixed-line broadband subscribers and penetration – 2009 – 2024
Table 32 – Growth in the number of fixed-line broadband subscribers and penetration – 2009 – 2024
Table 33 – Development of average broadband speed – 2014 – 2018
Table 34 – Growth in average consumer fixed-line broadband traffic – 2011 – 2018
Table 35 – Growth in average consumer fixed-line broadband traffic – 2011 – 2018
Table 36 – Change in superfast broadband subscribers and market share – 2010 – 2018
Table 37 – Change in superfast broadband subscribers and market share – 2010 – 2018
Table 38 – Growth in the number of Virgin Media’s cable broadband subscribers – 2007 – 2019
Table 39 – Development of Virgin Media’s cable ARPU – 2007 – 2018
Table 40 – Change in Virgin Media’s revenue – 2007 – 2019
Table 41 – Change in Virgin Media’s cable revenue – 2015 – 2019
Table 42 – Growth in the number of cable broadband subscribers – 2011 – 2019
Table 43 – Decline in the number of DSL subscribers – 2009 – 2019
Table 44 – BT consumer and wholesale broadband revenue – 2015 – 2020
Table 45 – Growth in the number of fibre broadband connections by type – 2013 - 2018
Table 46 – Development in the number of Openreach’s fibre broadband connections – 2017 - 2019
Table 47 – Growth in the number of Vodafone’s fixed broadband subscribers – 2014 - 2019
Table 48 – Growth in mobile voice traffic – 2010 – 2018
Table 49 – Change in mobile retail revenue by service – 2013 – 2018
Table 50 – Change in the number of active mobile subscribers and penetration – 2009 – 2024
Table 51 – Change in the number of mobile connections by type – 2013 – 2018
Table 52 – Decline in mobile ARPU by contract, prepaid – 2006 – 2018
Table 53 – Change in average household spend of fixed-voice and mobile services – 2013 – 2018
Table 54 – Change in the number of prepaid and contract subscribers – 2010 – 2018
Table 55 – Growth in the number of LTE subscribers – 2013 – 2018
Table 56 – Growth in O2’s LTE subscribers and penetration – 2014 – 2019
Table 57 – Growth in the number of M2M connections – 2010 – 2019
Table 58 – Growth in the number of O2’s M2M accesses – 2014 – 2019
Table 59 – Development of outgoing mobile voice traffic – 2013 – 2018
Table 60 – Growth in average mobile data traffic per user– 2011 – 2018
Table 61 – Growth in contract/prepaid mobile data traffic – 2013 – 2018
Table 62 – Decline in the volume of SMS and MMS messages sent – 2004 – 2019
Table 63 – Change in average SMS/MMS traffic per month by contract type – 2010 - 2018
Table 64 – Change in the number of dedicated mobile broadband subscribers – 2008 – 2019
Table 65 – Growth in the number of active mobile broadband subscribers – 2009 – 2024
Table 66 – MTRs by operator (pence per minute) – 2015 – 2018
Table 67 – Mobile interconnection traffic – 2007 – 2018
Table 68 – Growth in the number of H3’s registered subscribers by sector – 2008 – 2019
Table 69 – Growth in the number of H3’s active subscribers by sector – 2014 – 2019
Table 70 – Development of H3’s financial data – 2008 – 2019
Table 71 – Decline in H3’s annualised gross ARPU – 2009 – 2019
Table 72 – Development of O2’s financial data –2007 – 2019
Table 73 – Development of O2’s quarterly financial data –2013 – 2019
Table 74 – Change in O2’s mobile ARPU – 2006 - 2019
Table 75 – O2 proportion of data to service revenue – 2006 – 2019
Table 76 – Growth in the number of O2’s mobile subscribers by type – 2005 – 2019
Table 77 – Development of Vodafone’s mobile ARPU (blended, contract, prepaid) – 2005 – 2019
Table 78 – Vodafone (UK) subscribers and proportion prepaid – 2009 - 2019
Table 79 – Vodafone (UK) financial data – 2008 – 2020
Table 80 – Vodafone customer churn – 2007 – 2019
Table 81 – Vodafone Group revenue by sector – 2007 – 2020
Table 82 – Vodafone UK service revenue by sector – 2009 – 2020
Table 83 – Vodafone mobile customer retention cost – 2007 – 2020
Table 84 – Growth in Vodafone’s mobile data traffic – 2013 – 2019
Table 85 – Development of EE’s mobile revenue (new format under BT) – 2017 – 2020
Table 86 – EE quarterly consumer mobile revenue (new format under BT) – 2016 – 2020
Table 87 – Decline in EE’s ARPU – 2009 – 2019
Table 88 – Change in the number of Virgin Mobile’s mobile subscribers – 2015 – 2019
Table 89 – Development of Virgin Mobile’s revenue – 2007 – 2019
Table 90 – Historic - Fixed lines in service and teledensity – 1999 – 2009
Table 91 – Percentages of mobile and fixed phones in homes – 2000 – 2016
Table 92 – Historic - Call volumes, fixed-line and mobile in minutes – 2003 – 2010
Table 93 – KCom revenue – 2000 – 2010
Table 94 – Historic - Telecoms revenue by service – 2008 – 2009
Table 95 – Historic - Average household spend on telecoms services – 2005 – 2017
Table 96 – Historic - Fixed-voice traffic by type in minutes – 2002 – 2017
Table 97 – Historic - Virgin Media revenue – 2003 - 2010
Table 98 – Historic - Carphone Warehouse Europe revenue, profit – 2008 - 2014
Table 99 – Historic - TalkTalk subscribers – 2011 - 2015
Table 100 – Historic - Communications revenue by sector – 2003 – 2017
Table 101 – Historic - Household take-up of telecom services – 2003 – 2016
Table 102 – Historic - Communications wholesale and retail revenue – 2005 – 2017
Table 103 – Historic - Telecom connections: fixed, mobile, broadband – 2002 – 2009
Table 104 – Historic – BT’s LLU, shared wholesale lines (old format) – 2004 – 2017
Table 105 – Historic - Lines with CPS – 2004 – 2018
Table 106 – Historic - WLR lines – 2004 – 2018
Table 107 – Historic - Average fixed-voice revenue per month by call type – 2011 – 2016
Table 108 – Historic - BT share of residential call types by traffic volumes – 2002 - 2009
Table 109 – Historic - BT Consumer lines and TV subscribers – 2011 – 2017
Table 110 – Historic - COLT financial data – 2006 – 2015
Table 111 – Historic - COLT financial data by business – 2013 – 2015
Table 112 – Historic - Percentage internet access by dial-up and broadband – 2000 – 2011
Table 113 – Historic - Internet users and penetration – 2002 – 2016
Table 114 – Historic - Fixed-line broadband retail revenue – 2001 - 2015
Table 115 – Fixed-line broadband subscribers and penetration – 2002 – 2009
Table 116 – Historic - DSL subscribers – 2000 – 2009
Table 117 – Historic - Market share of fixed-line broadband subscribers by provider – 2005 - 2009
Table 118 – Historic - Broadband penetration by technology – 2004 – 2009
Table 119 – BT retail and wholesale broadband subscribers – 2004 - 2018
Table 120 – Historic - Fixed-line broadband connections by type – 2002 - 2010
Table 121 – Historic - Devices used for internet access, market share – 2013 – 2017
Table 122 – Historic - Internet connectivity type, by household – 2003 – 2016
Table 123 – Historic - BT fibre broadband subscribers – 2014 - 2018
Table 124 – Historic - Mobile subscribers and SIM penetration rate – 1995; 1997; 1999 – 2009
Table 125 – Mobile retail revenue by service – 2002 – 2018
Table 126 – Historic - Virgin Mobile subscribers – 2005 – 2014
Table 127 – Average 3G and 4G speeds (Mb/s) – 2014 – 2015
Table 128 – Historic - Broadband take-up by technology – 2007 – 2016
Table 129 – Historic - Average household spend of fixed-voice, mobile and internet services – 2008 – 2016
Table 130 – Historic - Prepaid and contract subscribers – 2002 – 2009
Table 131 – Historic - Mobile market share by operator – 2004 – 2016
Table 132 – Historic – EE’s LTE subscribers – 2013 – 2015
Table 133 – Historic - SMS and MMS revenue – 2015 – 2017
Table 134 – Historic - EE subscriber data – 2009 – 2018

List of Charts

Chart 1 – Change in consumer take-up of telecom services by type – 20010 – 2018
Chart 2 – Fixed-line calls and access revenue by main operator– 2007 – 2018
Chart 3 – Change in telecoms revenue by service – 2010 – 2018
Chart 4 – Change in the average retail household spend on telecoms services – 2013 – 2018
Chart 5 – Change in call volumes, fixed-line and mobile in minutes – 2010 – 2018
Chart 6 – Change in average fixed and mobile call minutes per line – 2013 – 2018
Chart 7 – Change in the proportion of calls made, fixed-line and mobile – 2006 – 2018
Chart 8 – Change in telecom retail revenue by sector: fixed, mobile – 2007 – 2018
Chart 9 – Development of telecom connections: fixed, mobile, broadband – 2010 – 2018
Chart 10 – Europe Telecoms Maturity Index – Market Leaders (top tier)
Chart 11 – Europe Telecoms Maturity Index – Market Challengers (middle tier)
Chart 12 – Europe Telecoms Maturity Index – Market Emergents (bottom tier)
Chart 13 – Overall view - Telecoms Maturity Index vs GDP per Capita
Chart 14 – Europe - mobile subscriber penetration vs mobile broadband penetration
Chart 15 – Scandinavia and Baltics: mobile subscriber penetration vs mobile broadband penetration
Chart 16 – Northern Europe –mobile subscriber penetration vs mobile broadband penetration
Chart 17 – Southern Europe mobile subscriber penetration vs mobile broadband penetration
Chart 18 – Eastern Europe mobile subscriber penetration vs mobile broadband penetration
Chart 19 – Scandinavia and Baltics fixed and mobile broadband penetration
Chart 20 – Northern Europe fixed and mobile broadband penetration
Chart 21 – Southern Europe fixed and mobile broadband penetration
Chart 22 – Eastern Europe fixed and mobile broadband penetration
Chart 23 – Fixed-voice traffic volume by call type – 2010 – 2018
Chart 24 – Fixed-voice revenue by call type – 2011 – 2018
Chart 25 – BT share of residential call types by traffic volumes – 2010 – 2018
Chart 26 – BT financial data – 2006 - 2020
Chart 27 – BT revenue by operating division – 2017 - 2020
Chart 28 – BT revenue, Consumer division (new style) – 2017 – 2020
Chart 29 – BT revenue by Global Services, Wholesale and Openreach divisions – 2007 – 2020
Chart 30 – Development of KCom’s revenue – 2010 – 2019
Chart 31 – Development of Virgin Media’s revenue – 2010 - 2019
Chart 32 – Virgin Media revenue by sector – 2006 – 2019
Chart 33 – Virgin Media subscribers by sector – 2007 - 2019
Chart 34 – Development of TalkTalk Group’s financial data – 2009 – 2020
Chart 35 – Change in the number of fixed lines in service and teledensity – 2009 – 2024
Chart 36 – Growth in the average headline broadband speed – 2006 – 2018
Chart 37 – Change in the proportion of residential broadband connections by speed – 2013 – 2018
Chart 38 – Change in market share of fixed-line broadband subscribers by provider – 2010 - 2019
Chart 39 – Change in broadband penetration by technology – 2010 – 2018
Chart 40 – Growth in the number of Virgin Media’s cable broadband subscribers – 2007 – 2019
Chart 41 – Development of Virgin Media’s cable ARPU – 2007 – 2018
Chart 42 – Change in Virgin Media’s revenue – 2007 – 2019
Chart 43 – Change in Virgin Media’s cable revenue – 2015 – 2019
Chart 44 – Growth in the number of cable broadband subscribers – 2011 – 2019
Chart 45 – Decline in the number of DSL subscribers – 2009 – 2019
Chart 46 – Growth in the number of fibre broadband connections by type – 2013 - 2018
Chart 47 – Growth in the number of Vodafone’s fixed broadband subscribers – 2014 - 2019
Chart 48 – Growth in mobile voice traffic – 2010 – 2018
Chart 49 – Change in mobile retail revenue by service – 2013 – 2018
Chart 50 – Change in the number of active mobile subscribers and penetration – 2009 – 2024
Chart 51 – Change in the number of mobile connections by type – 2013 – 2018
Chart 52 – Decline in mobile ARPU by contract, prepaid – 2006 – 2018
Chart 53 – Change in average household spend of fixed-voice and mobile services – 2013 – 2018
Chart 54 – Change in the number of prepaid and contract subscribers – 2010 – 2018
Chart 55 – Growth in the number of LTE subscribers – 2013 – 2018
Chart 56 – Growth in O2’s LTE subscribers and penetration – 2014 – 2019
Chart 57 – Growth in the number of M2M connections – 2010 – 2019
Chart 58 – Development of outgoing mobile voice traffic – 2013 – 2018
Chart 59 – Growth in average mobile data traffic per user– 2011 – 2018
Chart 60 – Growth in contract/prepaid mobile data traffic – 2013 – 2018
Chart 61 – Decline in the volume of SMS and MMS messages sent – 2004 – 2019
Chart 62 – Change in average SMS/MMS traffic per month by contract type – 2010 - 2018
Chart 63 – Growth in the number of active mobile broadband subscribers – 2009 – 2024
Chart 64 – Growth in the number of H3’s registered subscribers by sector – 2008 – 2019
Chart 65 – Development of H3’s financial data – 2008 – 2019
Chart 66 – Decline in H3’s annualised gross ARPU – 2009 – 2019
Chart 67 – Development of O2’s financial data –2007 – 2019
Chart 68 – Development of O2’s quarterly financial data –2013 – 2019
Chart 69 – Change in O2’s annualised ARPU – blended, contract, prepaid and data – 2006 – 2019
Chart 70 – Growth in the number of O2’s mobile subscribers by type – 2005 – 2019
Chart 71 – Development of Vodafone’s mobile ARPU (blended, contract, prepaid) – 2005 – 2019
Chart 72 – Vodafone (UK) subscribers and proportion prepaid – 2009 – 2019
Chart 73 – Vodafone (UK) financial data – 2008 – 2020
Chart 74 – Growth in Vodafone’s mobile data traffic – 2013 – 2019
Chart 75 – Development of EE’s mobile revenue (new format under BT) – 2017 – 2020
Chart 76 – EE quarterly consumer mobile revenue (new format under BT) – 2016 – 2020
Chart 77 – Decline in EE’s ARPU – 2009 – 2019
Chart 78 – Change in the number of Virgin Mobile’s mobile subscribers – 2015 – 2019
Chart 79 – Development of Virgin Mobile’s revenue – 2007 – 2019

List of Exhibits

Exhibit 1 – Generalised Market Characteristics by Market Segment
Exhibit 2 – Principal submarine cables from the UK
Exhibit 3 – Wireless opportunities using technology and frequencies
Exhibit 4 – 3G licence results – April 2000
Exhibit 5 – 3G licensee and infrastructure suppliers
Exhibit 6 – Spectrum available for mobile services
Exhibit 7 – Spectrum awards – 800MHz and 2.6GHz – 2013
Exhibit 8 – Spectrum awards – 2.3GHz, 3.4GHz – April 2018
Exhibit 9 – Spectrum auction results 10GHz – February 2008
Exhibit 10 – H3 spectrum concessions

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Mobile & Wireless Broadband and Media
Mobile Communications (voice and infrastructure)
Regulations & Government Policies
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Number of pages 278

Status Current

Last updated 18 Dec 2019
Update History

Analyst: Henry Lancaster

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United Kingdom - Telecoms, Mobile and Broadband - Statistics and Analyses

UK makes progress towards 15 million fibred premises

Key developments:

Companies mentioned in this report:

Key statistics

Telecommunications market

Regulatory environment

Fixed network operators

Telecommunications infrastructure

Broadband market

Mobile communications

Appendix – Historic data