2012 Netherlands - Telecoms, IP Networks, Digital Media and Forecasts

Publication Overview

This report provides a comprehensive overview of trends and developments in Netherlands’s telecommunications market. The report analyses the mobile, internet, broadband, digital TV and converging media sectors. Subjects include:

  • Market and industry analyses, trends and developments;
  • Facts, figures and statistics;
  • Industry and regulatory issues;
  • Infrastructure;
  • Major Players, Revenues, Subscribers, ARPU, MoU;
  • Internet, VoIP, IPTV;
  • Mobile Voice and Data Markets;
  • Broadband (FttH, DSL, cable TV, wireless);
  • Convergence and Digital Media;
  • 3G subscriber and mobile ARPU forecasts to 2015;
  • Broadband market forecasts for selective years to 2020.

Key developments:

Dutch Parliament passes network neutrality law; MNOs join with banks to launch m-payments system; continuing decline in SMS as consumers switch to online messaging services; Ziggo becomes mobile services player; calls via mobile phones supersede fixed line calls for the first time; KPN ends its mobile TV service to reuse spectrum for Digitenne DTT platform; M2M numbers allocated; KPN DSL base falls in 2012; KPN to upgrade its FttH to 1Gb/s and cover 20% of households by end-2013; smaller cablecos by-passing DOCSIS3.0 for FttH; KPN buys out Reggefiber; average download speed reaches 16Mb/s; Netherlands passes network neutrality legislation; Triple-play in a third of households; KPN signs distribution deal with BBC Worldwide; UPC and Ziggo no longer required to open cable networks to competitors; Vodafone to launch triple play offer on Reggefiber’s network; T-Mobile launches quad-play offer; KPN launches 500Mb/s FttH service; regulator market data for Q1 2012; telcos’ operating and financial data to September 2012; market developments to October 2012.

Companies covered in this report include:

KPN, Reggefiber, Ziggo, UPC Netherlands, Orange Netherlands, Versatel, Vodafone Netherlands, Tele2 Netherlands, Scarlet Telecom, Digitenne, Nozema, Canal Digitaal, Telfort, Glashart, Teleplaza, OONO.

Researcher:- Henry Lancaster
Current publication date:- October 2012 (11th Edition)

Executive Summary

KPN begins wholesale migration of DSL subscribers to fibre

BuddeComm’s annual publication, Netherlands - Telecoms, IP Networks and Digital Media, provides a comprehensive overview of the trends and developments in the telecoms and digital media sectors in this leading market. The report includes the regulator’s market data for Q1 2012; telcos’ operating and financial data to September 2012; market developments to October 2012.

Telecom market overview

The Dutch telecom market, boasting one of the most developed infrastructures in Europe, supports the highest regional fixed-broadband penetration as well as high mobile penetration. The success of the mobile sector since 2006 has largely been due to strong competition among MNOs and the range of MVNOs. The regulator has encouraged further competition though allocating three blocks of spectrum to new entrants in the forthcoming multi-band auction. This will offer a significant boost to LTE, which will further develop commercially as operators secure additional spectrum.

Broadband market

The market has benefited from cross-platform competition, contributing to the country having one of the region’s highest penetration rates. Overall growth has been stable since 2007, with a continuing trend for DSL subscribers to migrate to cable or FttH. The main competitive driving force is now between FttH and cablecos looking to capitalise on their extensive DOCSIS3.0 footprint while planning for the developing 3.1 upgrade. KPN, which has abandoned FttC in favour of FttH, has in some areas begun to migrate remaining DSL subscribers to FttH, thus aiming to forestall the potential churn of customers to rival cablcos.

Key telecom parameters – 2010; 2013

Sector

2010

2013 (e)

Subscribers by sector (million):

Fixed broadband subscribers

6.43

6.79

Mobile broadband

5.6

10.2

Mobile phone

21.85

23.5

Fixed-line telephony

7.23

6.8

Penetration by sector:

Fixed broadband

39%

50%

Mobile

129%

134%

Fixed-line

51%

46%

(Source: BuddeComm)

Market Highlights

  • In May 2012 the Dutch Parliament passed the world’s first net neutrality legislation, affecting mobile and fixed internet networks.
  • Pending legislation will make the ACM, the merged authority incorporating OPTA, the Consumer Authority and the NMa, responsible for telecoms regulation from the beginning of 2013. The ACM will be run by a three-member board focussed on consumer protection, industry-specific regulation, and competition oversight.
  • Overall average realised download speeds have risen from 2.8Mb/s in 2006 to 5Mb/s in 2008 and 16Mb/s in early 2012. This jump in data speed is largely the result of the growing number of subscribers on fibre networks and the increased speeds from cable operators.
  • The overall number of SMS continued to fall in 2011 as consumers migrated to other applications such as Skype and WhatsApp.
  • The government’s plans to auction spectrum in the 800MHz, 900MHz, 1800MHz, 1900MHz, 2.1GHz and 2.6GHz bands later in 2012 will include 60MHz of paired spectrum from the Digital Dividend. The new licences, to will run until 2030, allow for two new players to encourage market competition.
  • The Netherlands in mid-2012 became the first country in Europe to adopt net neutrality legislation. This blocks ISPs from throttling or blocking traffic to specific websites or services, and from charging extra for access to certain websites or applications. Given the importance of internet access, ISPs can only disconnect users in a limited set of circumstances, such as for fraud or no payment of accounts.
  • In mid-2012 KPN announced a major overhaul of its mobile networks to 2014, involving an upgrade of most of its 3,900 base stations.

This report is essential reading for those needing high level strategic information and objective analysis on the telecom sector in the Netherlands. It provides further information on:

  • Market liberalisation and regulatory issues;
  • The impact of the global economic crisis;
  • Telecoms operators – privatisation, acquisitions, new licences;
  • Mobile data market developments in coming years in light of spectrum auctions and new license awards;
  • 3G developments, regulatory issues and technologies including HSPA and LTE;
  • Broadband migration to an FttH architecture;
  • Historical and current subscriber statistics and forecasts;
  • ARPU statistics and forecasts.

Data in this report is the latest available at the time of preparation and may not be for the current year.

Table of Contents

  • 1. Key Statistics
  • 2. Telecommunications Market
    • 2.1 Overview of the Netherlands’ telecom market
  • 3. Regulatory Environment
    • 3.1 History
      • 3.1.1 EU regulatory framework
      • 3.1.2 Revised NFR
    • 3.2 Regulatory authority
      • 3.2.1 Netherlands Post and Telecommunications Authority (OPTA)
    • 3.3 Authority for Consumers and Markets (ACM)
    • 3.4 Telecom sector liberalisation in the Netherlands
      • 3.4.1 Privatisation of KPN Nederland
      • 3.4.2 Interconnect
      • 3.4.3 Access
      • 3.4.4 Number Portability (NP)
      • 3.4.5 Carrier PreSelection (CPS)
  • 4. Fixed Network Operators
    • 4.1 Overview of operators
      • 4.1.1 Royal Koninklijke PTT Nederland (KPN)
      • 4.1.2 UPC Nederland
      • 4.1.3 Scarlet Telecom
      • 4.1.4 Tele2 Netherlands
      • 4.1.5 Ziggo
  • 5. Telecommunications Infrastructure
    • 5.1 National telecom network
    • 5.2 International infrastructure
    • 5.3 Regulatory issues
    • 5.4 Wholesaling
      • 5.4.1 Wholesale Line Rental (WLR)
  • 6. Broadband Market
    • 6.1 Fixed broadband market
      • 6.1.1 Overview
      • 6.1.2 Wholesale broadband access
      • 6.1.3 Broadband statistics
      • 6.1.4 Government support
      • 6.1.5 Broadband and smart grids
    • 6.2 Cable modems
      • 6.2.1 Market overview
      • 6.2.2 Ziggo
      • 6.2.3 UPC Nederland
    • 6.3 Asymmetrical Digital Subscriber Line (ADSL)
      • 6.3.1 Market overview and statistics
      • 6.3.2 Leased lines
      • 6.3.3 ADSL2+
      • 6.3.4 VDSL
      • 6.3.5 Rival networks
    • 6.4 Fibre-to-the-Home (FttH) networks
      • 6.4.1 Market overview and statistics
      • 6.4.2 Regional characteristics
      • 6.4.3 Regulating fibre
      • 6.4.4 Helping muni fibre
      • 6.4.5 Fibre and trans-sector policies
      • 6.4.6 Needing a national approach
    • 6.5 Wholesale fibre
    • 6.6 Open Access Model
      • 6.6.1 KPN
      • 6.6.2 Other operators
      • 6.6.3 Government, councils and telcos involved
      • 6.6.4 Ethernet-to-the-Home (EttH)
      • 6.6.5 Cablecos and fibre
    • 6.7 Broadband Powerline (BPL)
    • 6.8 Wireless broadband
      • 6.8.1 Wireless Local Loop (WLL)
      • 6.8.2 Wireless LANS/WiFi
      • 6.8.3 Brief provider overview
      • 6.8.4 WiMAX
      • 6.8.5 Mobile broadband
      • 6.8.6 Internet via satellite
  • 7. Digital Media
    • 7.1 Overview
      • 7.1.1 Key general trends
      • 7.1.2 Business models
      • 7.1.3 Regulatory issues
    • 7.2 Digital TV
      • 7.2.1 Overview
      • 7.2.2 Digital Terrestrial TV (DTTV)
      • 7.2.3 Free-to-Air (FTA) TV
      • 7.2.4 Interactive TV (iTV)
      • 7.2.5 TV-over-DSL (IPTV)
      • 7.2.6 Video-on-Demand (VoD)
      • 7.2.7 VoIP
      • 7.2.8 Cable TV
      • 7.2.9 Satellite TV
  • 8. Mobile Communications
  • 9. Overview of the Netherlands’ mobile market
    • 9.1 Mobile statistics
    • 9.2 Operator market shares
  • 10. Regulatory issues
    • 10.1 Spectrum regulations and spectrum auctions
      • 10.1.1 2.6GHz
      • 10.1.2 3.5GHz
      • 10.1.3 Spectrum auction 2012
      • 10.1.4 Cartel investigation – 2012
    • 10.2 Mobile termination rates (MTRs)
    • 10.3 Mobile number portability (MNP)
    • 10.4 Roaming
    • 10.5 Network neutrality
    • 10.6 Network sharing
  • 11. Mobile technologies
    • 11.1 Digital
    • 11.2 Third Generation (3G) mobile
  • 12. Major mobile operators
    • 12.1 KPN
      • 12.1.1 Telfort
    • 12.2 Vodafone
    • 12.3 T-Mobile
      • 12.3.1 Orange Netherlands
      • 12.3.2 Network contracts
    • 12.4 Mobile Virtual Network Operators (MVNOs)
      • 12.4.1 Tele2
      • 12.4.2 Versatel
      • 12.4.3 Other resellers
  • 13. Mobile voice services
    • 13.1 Prepaid
    • 13.2 Satellite mobile
    • 13.3 Mobile VoIP
  • 14. Mobile Messaging
    • 14.1 SMS
      • 14.1.1 Premium SMS (PSMS)
    • 14.2 Multimedia Messaging Services (MMS)
  • 15. Mobile data services
    • 15.1 General Packet Radio Services (GPRS)
    • 15.2 Push-to-Talk (PTT)
    • 15.3 Enhanced Data rates for GSM Evolution (EDGE)
    • 15.4 High-Speed Packet Access (HSPA)
      • 15.4.1 T-Mobile
      • 15.4.2 KPN Mobile
      • 15.4.3 Yes Telecom
      • 15.4.4 Vodafone
    • 15.5 Evolved HSPA (HSPA+)
    • 15.6 Long-term Evolution (LTE)
    • 15.7 Location-based services (LBS)
    • 15.8 Near Field Communication (NFC)
    • 15.9 Mobile TV
    • 15.10 Machine-to-Machine (M2M)
  • 16. Forecasts
    • 16.1 Forecasts – broadband subscribers – 2010 - 2013; 2020
      • 16.1.1 Scenario 1 – higher broadband subscriber growth
      • 16.1.2 Scenario 2 – lower broadband subscriber growth
    • 16.2 Forecasts Mobile
      • 16.2.1 Forecasts – mobile ARPU – 2005 - 2010; 2015
      • 16.2.2 Forecasts – UMTS subscribers – 2006 - 2015
  • 17. Glossary of Abbreviations
  • Table 1 – Country statistics – 2012 (e)
  • Table 2 – Telephone network statistics – 2012 (e)
  • Table 3 – Internet user statistics – 2012 (e)
  • Table 4 – Broadband statistics – 2012 (e)
  • Table 5 – Mobile statistics – 2012 (e)
  • Table 6 – National telecommunications authorities
  • Table 7 – Fixed lines in services by type – 2006 - 2012
  • Table 8 – KPN MDF broadband accesses – 2005 - 2012
  • Table 9 – Unbundled MDF connections by type – 2008 - 2012
  • Table 10 – Cumulative mobile numbers ported – 2002 - 2009
  • Table 11 – CPS subscribers and WLR lines – 2008 - 2012
  • Table 12 – Fixed-line revenue (PSTN, VoB) – 2006 - 2012
  • Table 13 – Fixed-line traffic by type – 2008 - 2013
  • Table 14 – Fixed-line traffic revenue – 2006 - 2013
  • Table 15 – KPN net line loss – 2005 - 2012
  • Table 16 – KPN network channels (consumer), PSTN, ISDN, VoIP – consumer – 2005 - 2012
  • Table 17 – KPN consumer market share by sector – 2007 - 2012
  • Table 18 – KPN subscribers by sector (consumer) – 2005 - 2012
  • Table 19 – KPN Group financial data – 2004 - 2012
  • Table 20 – KPN financial data by sector (Netherlands) – 2005 - 2012
  • Table 21 – UPC Nederland subscribers – 2005 - 2012
  • Table 22 – UPC Netherlands revenue and annual change – 2005 - 2012
  • Table 23 – Tele2 Netherlands residential subscribers by type – 2007 - 2012
  • Table 24 – Tele2 Netherlands revenue by type – 2007 - 2012
  • Table 25 – Ziggo financial data – 2006 - 2012
  • Table 26 – Ziggo subscriber data – 2007 - 2012
  • Table 27 – Fixed lines in service and teledensity – 1999 - 2013
  • Table 28 – Unbundled MDF connections by type – 2008 - 2011
  • Table 29 – Broadband market share by major ISP – 2009 - 2011
  • Table 30 – Broadband household and IP-VPN penetration – 2002 - 2012
  • Table 31 – Broadband retail subscribers (cable modem, xDSL, fibre) – 1999 - 2012
  • Table 32 – Broadband market share by technology – 2008 - 2012
  • Table 33 – Broadband connections by speed, cable and DSL (thousand lines) – 2010 - 2012
  • Table 34 – Proportion of broadband retail connections by speed – 2010 - 2012
  • Table 35 – Broadband penetration rate – 1999 - 2012
  • Table 36 – Broadband penetration by technology – 2007 - 2012
  • Table 37 – Netherlands internet bandwidth – 1999 - 2012
  • Table 38 – Cable modem subscribers – 2000 - 2013
  • Table 39 – Ziggo financial data – 2006 - 2012
  • Table 40 – Ziggo financial data – 2006 – 2012
  • Table 41 – Ziggo subscriber data – 2007 - 2012
  • Table 42 – UPC Nederland subscribers – 2005 - 2012
  • Table 43 – UPC Netherlands revenue and annual change– 2005 - 2012
  • Table 44 – KPN consumer retail broadband subscribers – 2007 - 2012
  • Table 45 – DSL market share of broadband subscribers – 2004 - 2012
  • Table 46 – ADSL subscribers – 2000 - 2013
  • Table 47 – Tele2 DSL subscribers – 2006 - 2012
  • Table 48 – KPN MDF broadband accesses – 2005 - 2012
  • Table 49 – FttH connections and subscribers – 2006 - 2012; 2015
  • Table 50 – Active business FttH connections – 2008 - 2013
  • Table 51 – Regulated LLU tariffs, by access network
  • Table 52 – KPN/Reggefiber FttX connections and homes passed – 2009 - 2012
  • Table 53 – Mobile broadband subscribers via laptops – 2009 - 2012
  • Table 54 – Bundled services subscribers – 2008 - 2011
  • Table 55 – KPN subscribers with bundled services – 2008 - 2012
  • Table 56 – Digital TV subscription market share by operator – 2010 – 2011
  • Table 57 – Digital TV distribution infrastructure market share – 2003 – 2011
  • Table 58 – TV retail revenue by platform – 2006 – 2012
  • Table 59 – Digital TV subscribers by platform – 2010 – 2012
  • Table 60 – Digitenne subscribers – 2006 - 2012
  • Table 61 – IPTV households – 2010 - 2012
  • Table 62 – KPN IPTV subscribers – 2008 - 2012
  • Table 63 – VoIP subscribers – 2005 - 2012
  • Table 64 – KPN VoIP subscribers – 2005 - 2012
  • Table 65 – Cable TV subscribers by type – 2008 - 2012
  • Table 66 – Cable TV households and penetration – 2008 - 2011
  • Table 67 – UPC Nederland cable TV subscribers – 2005 - 2012
  • Table 68 – UPC Netherlands revenue and annual change (US$) – 2005 - 2012
  • Table 69 – Ziggo cable TV subscribers – 2007 - 2012
  • Table 70 – Satellite TV households and household penetration – 2002 – 2011; 2015
  • Table 71 – Mobile services market revenue – 2006 - 2013
  • Table 72 – Mobile services t revenue by sector– 2009 - 2011
  • Table 73 – Mobile operators, subscribers and annual change – Jun 2012
  • Table 74 – Total mobile (SIM) subscribers and penetration rate (regulator data) – 1999 - 2013
  • Table 75 – Total mobile traffic – 2007 - 2013
  • Table 76 – Mobile revenue by service – 2008 - 2012
  • Table 77 – Market share of subscribers by operator – 2006 - 2011
  • Table 78 – 3G licence awards (spectrum, spectrum fees and admin fees) – July 2000
  • Table 79 – MTRs – 2006 - 2008
  • Table 80 – MTRs – 2009 - 2012
  • Table 81 – Wholesale termination revenue – 2007 - 2012
  • Table 82 – Cumulative mobile numbers ported – 2003 - 2009
  • Table 83 – European roaming charges – 2007 - 2012
  • Table 84 – KPN mobile subscribers – 1998 - 2012
  • Table 85 – KPN mobile consumer retail and wholesale subscribers – 2006 - 2012
  • Table 86 – KPN international mobile service revenue by operator – 2006 - 2012
  • Table 87 – KPN mobile monthly ARPU – 2006 - 2012
  • Table 88 – Vodafone Netherlands financial data – 2007 - 2012
  • Table 89 – Vodafone Netherlands subscribers – 2004 - 2012
  • Table 90 – Vodafone Netherlands ARPU – 2004 - 2012
  • Table 91 – Vodafone Netherlands voice minutes – 2004 - 2012
  • Table 92 – T-Mobile Netherlands subscribers – 2006 - 2012
  • Table 93 – T-Mobile Netherlands financial data – 2006 - 2012
  • Table 94 – T-Mobile Netherlands mobile service revenue – 2007 - 2012
  • Table 95 – T-Mobile Netherlands ARPU – 2006 - 2012
  • Table 96 – MVNO subscribers – 2005 - 2013
  • Table 97 – Tele2 mobile subscribers – 2007 - 2012
  • Table 98 – Prepaid and contract subscribers – 2007 - 2012
  • Table 99 – Prepaid and contract subscribers by market share – 2008 - 2012
  • Table 100 – KPN Mobile non-voice proportion of ARPU – 2004 - 2011
  • Table 101 – SMS and data revenue – 2008 - 2012
  • Table 102 – SMS traffic – 2008 - 2013
  • Table 103 – Data traffic – 2008 - 2013
  • Table 104 – M2M connections – 2010 - 2013
  • Table 105 – Forecast broadband subscribers – higher market growth scenario – 2010 - 2013; 2020
  • Table 106 – Forecast broadband subscribers – lower market growth scenario – 2010 - 2013; 2020
  • Table 107 – Forecast mobile ARPU – 2005 - 2010; 2015
  • Table 108 – Forecast UMTS subscribers – 2006 - 2015
  • Chart 1 – Fixed lines in services by type – 2006 – 2012
  • Chart 2 – Unbundled MDF connections by type – 2008 – 2012
  • Chart 3 – Fixed-line revenue (PSTN, VoB) – 2006 – 2012
  • Chart 4 – Fixed-line traffic by type – 2008 – 2013
  • Chart 5 – KPN network channels (consumer), PSTN, ISDN, VoIP – consumer – 2005 – 2012
  • Chart 6 – KPN subscribers by sector (consumer) – 2005 – 2012
  • Chart 7 – KPN Group financial data – 2004 – 2012
  • Chart 8 – KPN financial data by sector (Netherlands) – 2005 – 2012
  • Chart 9 – UPC Nederland subscribers – 2005 – 2012
  • Chart 10 – Tele2 Netherlands residential subscribers by type – 2007 – 2012
  • Chart 11 – Tele2 Netherlands revenue by type – 2007 – 2012
  • Chart 12 – Ziggo financial data – 2006 – 2012
  • Chart 13 – Ziggo operating and subscriber data – 2007 – 2012
  • Chart 14 – Unbundled MDF connections by type – 2008 – 2011
  • Chart 15 – Broadband subscribers (cable modem, xDSL, fibre) – 2002 – 2012
  • Chart 16 – Broadband market share by technology – 2009 – 2012
  • Chart 17 – Ziggo operating and subscriber data – 2007 – 2012
  • Chart 18 – UPC Nederland subscribers – 2005 – 2012
  • Chart 19 – Digital TV distribution infrastructure market share – 2003 – 2011
  • Chart 20 – Cable TV subscribers by type – 2008 – 2012
  • Chart 21 – UPC Nederland cable TV subscribers – 2005 – 2012
  • Chart 22 – Ziggo cable TV subscribers – 2007 – 2012
  • Chart 23 – Mobile services t revenue by sector– 2009 – 2011
  • Chart 24 – Total mobile (SIM) subscribers and penetration rate (regulator data) – 1999 – 2013
  • Chart 25 – Market share of subscribers by operator – 2006 – 2011
  • Chart 26 – KPN Mobile consumer retail subscribers – 2006 – 2012
  • Chart 27 – KPN international mobile service revenue by operator – 2006 – 2012
  • Chart 28 – Vodafone Netherlands financial data – 2007 – 2012
  • Chart 29 – T-Mobile Netherlands financial data – 2006 – 2012
  • Chart 30 – MVNO subscribers – 2005 – 2013
  • Chart 31 – Prepaid and contract subscribers – 2007 – 2012
  • Chart 32 – SMS and data revenue – 2008 – 2012
  • Exhibit 1 – EU – The New Regulatory Framework (NRF)
  • Exhibit 2 – Fixed-to-mobile interconnections tariffs – 2007 - 2009
  • Exhibit 3 – Access and the local loop
  • Exhibit 4 – Plan of action and targets – 2003 - 2015
  • Exhibit 5 – Overview of digital media
  • Exhibit 6 – 2.6GHz spectrum auction – April 2010
  • Exhibit 7 – 2.6GHz spectrum auction – Oct 2012
  • Exhibit 8 – Premium SMS market feature overview by operator – 2010

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