Kosovo - Telecoms, Mobile and Broadband - Statistics and Analyses

Kosovo’s telcos appeal for extension to using new country dialling code

Kosovo has benefited from financial and regulatory assistance as part of the EU pre-accession process. The EU remains Kosovo’s main trading partner and its main source of foreign direct investment. The economy is significantly driven by trade with Germany and Switzerland, where most expatriates live and work. Remittances from such workers form an important part of household incomes.

The telecom sector has been liberalised, with legislation introduced in late 2012 to align with the EU’s revised regulatory framework. It also adopted measures relating to competition and to facilitating the market entry of new players. Nevertheless, poor telecom infrastructure has meant that fixed-line penetration remains low by European standards. Unlike most markets, the fixed-line broadband sector is dominated by new players, in particular the cable operator Ipko, a subsidiary of Telekom Slovenia.

Broadband penetration in Kosovo is developing slowly. There is effective competition between the main cable and DSL operators, though as yet there is little progress with the expansion of fibre networks: investment by the incumbent PTK, trading as Kosovo Telecom, in building an upgraded fibre-based NGN has been insufficient thus far, exacerbated by the company’s financial difficulties.

Although there are a number of smaller ISPs the sector is dominated by only three players: PTK, Ipko and Kujtesa. Cable accounts for the majority of broadband connections.

The mobile sector accounts for most telecom lines for voice services, as well as the greater part of telecom revenue. Two MNOs dominate the sector. Telenor Serbia and VIP Mobile stopped offering unlicensed mobile voice and data services in mid-2017 across border regions as part of a deal by which Kosovo secured its own dialling code.

Key Developments:

  • Telecom regulator prepares for multi-spectrum auction and number portability;
  • Kosovo begins using 383 national dialling code;
  • Regulator sets revised MTR charges;
  • Regulator preps for additional mobile licences to be used for mobile broadband;
  • Vala expands LTE service reach;
  • Albtelecom and PTK complete the second fibre-optic system between Albania and Kosovo;
  • Kosovo adopts new Law On Electronic Communications;
  • Ipko launches an 80Mb/s broadband offer;
  • Report update includes the regulator's annual report for 2016 market data to June 2018, telcos' data to Q3 2018, recent market developments.

Companies mentioned in this report:

Post and Telecommunications of Kosovo (Kosovo Telecom, Vala), Ipko, Artmotion, Kujtesa; Dukagjini Telecommunications, Dardafon.

Table of Contents

  • Key statistics

  • Country overview

  • Telecommunications market

    • Market analysis
  • Regulatory environment

    • Regulatory authorities
    • Market liberalisation
    • Privatisation
    • Interconnect
    • Access
    • Number Portability (NP)
  • Fixed network operators

    • Kosovo telecom
    • Ipko
    • Kujtesa
  • Telecommunications infrastructure

  • Fixed-line broadband market

    • Introduction and statistical overview
    • Broadband statistics
    • Forecasts – fixed broadband subscribers – 2019; 2021; 2023
    • Fixed-line broadband technologies
      • Hybrid Fibre Coax (HFC) networks
      • Digital Subscriber Line (DSL) Networks
      • Other fixed broadband services
  • Mobile market

    • Market analysis
    • Mobile statistics
    • Mobile infrastructure
      • 4G (LTE)
      • Other infrastructure developments
    • Mobile data
      • Short Message Service (SMS)/Multimedia Messaging Service (MMS)
    • Mobile broadband
    • Regulatory issues
      • First mobile licence
      • Second mobile licence
      • Spectrum auctions
      • Mobile Termination Rates (MTRs)
      • MVNO Framework
      • Mobile Number Portability (MNP)
    • Major mobile operators
      • Vala
      • Ipko
      • Mobile Virtual Network Operators (MVNOs)
  • Related reports


List of Tables

  • Table 1 – Top Level Country Statistics and Telco Authorities - Kosovo – 2018 (e)
  • Table 2 – Telecom revenue by sector – 2009 – 2018
  • Table 3 – Market share of revenue by sector – 2010 – 2018
  • Table 4 – Telecom market investment – 2013 – 2018
  • Table 5 – Proportion of telecom market investment by sector– 2015 – 2016
  • Table 6 – Market share of fixed-telephony subscribers by operator – 2011 – 2018
  • Table 7 – Telecom Kosovo financial data – 2007 – 2014
  • Table 8 – Telecom Kosovo financial data by sector – 2011 – 2014
  • Table 9 – Ipko revenue – 2011 – 2018
  • Table 10 – Ipko investment – 2012 – 2018
  • Table 11 – Fixed line voice traffic – 2010 – 2016
  • Table 12 – Fixed line subscribers and teledensity – 2004 – 2018
  • Table 13 – Fixed lines in service and teledensity – 2012 – 2018
  • Table 14 – Fixed-line broadband subscribers and penetration – 2007 – 2018
  • Table 15 – Historic - broadband subscribers by operator – 2007 – 2012
  • Table 16 – Ipko broadband subscribers – 2006 – 2018
  • Table 17 – Broadband market share of subscribers by operator – 2010 – 2018
  • Table 18 – Broadband market share by platform – 2007 – 2011; 2015 – 2016
  • Table 19 – Total fixed and mobile broadband subscribers and penetration – 2013 – 2018
  • Table 20 – Forecast broadband subscribers – 2019; 2021; 2023
  • Table 21 – Historic - Cable broadband subscribers – 2007 – 2012
  • Table 22 – Historic - DSL broadband subscribers – 2007 – 2012
  • Table 23 – Historic - Wireless broadband subscribers – 2007 – 2011
  • Table 24 – Mobile subscribers and penetration rate – 2004 – 2019
  • Table 25 – Mobile market share by subscribers – 2009 – 2018
  • Table 26 – Mobile market revenue – 2008 – 2018
  • Table 27 – Prepaid as proportion of total mobile subscribers – 2007 – 2012
  • Table 28 – Mobile traffic – 2013 – 2018
  • Table 29 – Vala SMS traffic – 2009 – 2014
  • Table 30 – Mobile broadband subscribers and penetration – 2013 – 2018
  • Table 31 – Spectrum auction - potential frequencies on offer – 2018
  • Table 32 – Vala subscribers – 2008 – 2018
  • Table 33 – Vala mobile revenue – 2007 – 2014
  • Table 34 – Vala mobile on-net traffic – 2011 – 2015
  • Table 35 – Ipko mobile revenue – 2010 – 2011
  • Table 36 – Ipko mobile subscribers – 2009 – 2018

List of Charts

  • Chart 1 – Telecom revenue by sector – 2009 – 2018
  • Chart 2 – Market share of revenue by sector – 2010 – 2018
  • Chart 3 – Market share of fixed-telephony subscribers by operator – 2011 – 2018
  • Chart 4 – Telecom Kosovo financial data – 2007 – 2014
  • Chart 5 – Fixed lines in service and teledensity – 2004 – 2018
  • Chart 6 – Fixed-line broadband subscribers and penetration – 2007 – 2018
  • Chart 7 – Mobile subscribers and penetration rate – 2004 – 2019
  • Chart 8 – Mobile market share by subscribers – 2009 – 2018

List of Exhibits

  • Exhibit 1 – Access, the local loop and unbundling – an overview

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