Kosovo - Telecoms, Mobile and Broadband - Statistics and Analyses

Kosovo gains new country dialling code

Kosovo has benefited from financial and regulatory assistance as part of the EU pre-accession process. The EU remains Kosovo’s main trading partner and its main source of foreign direct investment. The economy is significantly driven by trade with Germany and Switzerland, where most expatriates live and work. Remittances from such workers form an important part of household incomes.

The telecom sector has been liberalised, and legislation has aligned the sector with the EU’s revised regulatory framework. Measures have also been adopted relating to competition and to facilitating the market entry of new players. Nevertheless, poor telecom infrastructure has meant that fixed-line penetration remains low by European standards. Unlike most markets, the fixed-line broadband sector is dominated by new players, in particular the cable operator IPKO, a subsidiary of Telekom Slovenia.

Broadband penetration in Kosovo is developing slowly. There is effective competition between the main cable and DSL operators, though as yet there is little progress with the expansion of fibre networks: investment by the incumbent PTK, trading as Telecom Kosovo, in building an upgraded fibre-based NGN has been insufficient thus far, exacerbated by the company’s financial difficulties. These difficulties encouraged the government in mid-2019 to prepare the sale of a majority stake in the company.

The mobile sector accounts for most telecom lines for voice services, as well as the greater part of telecom revenue. Two MNOs dominate the sector. Telenor Serbia and VIP Mobile stopped offering unlicensed mobile voice and data services in mid-2017 across border regions as part of a deal by which Kosovo secured its own dialling code.

Key Developments:

  • Kosovo completes switch to the 383 national dialling code;
  • Regulator sets revised MTR charges;
  • Regulator preps for additional mobile licences to be used for mobile broadband;
  • Vala expands LTE service reach;
  • Government again prepares to sell majority stake in Telecom Kosovo;
  • Albtelecom and PTK complete the second fibre-optic system between Albania and Kosovo;
  • Kosovo adopts new Law On Electronic Communications;
  • Report update includes the regulator's annual report for 2017 market data to September 2019, telcos' data to Q3 2019, Telecom Maturity Index charts and analyses, recent market developments.

Companies mentioned in this report:

Post and Telecommunications of Kosovo (Kosovo Telecom, Vala), IPKO, Artmotion, Kujtesa; Dukagjini Telecommunications, Dardafon.

Table of Contents

  • Key statistics

  • Regional European Market Comparison

    • Europe Telecom Maturity Index by tier
      • Market Leaders
      • Market Challengers
      • Market Emergents
    • TMI versus GDP
    • Mobile and mobile broadband penetration
    • Fixed versus mobile broadband penetration
  • Country overview

  • Telecommunications market

    • Market analysis
  • Regulatory environment

    • Regulatory authorities
    • Fixed-line developments
      • Market liberalisation
      • Privatisation
      • Interconnect
      • Access
      • Number Portability (NP)
    • Mobile network developments
      • First mobile licence
      • Second mobile licence
      • Spectrum auctions
      • Mobile Termination Rates (MTRs)
      • MVNO Framework
      • Mobile Number Portability (MNP)
      • Roaming
  • Mobile market

    • Market analysis
    • Mobile statistics
    • Mobile infrastructure
      • 4G (LTE)
      • Other infrastructure developments
    • Mobile data
      • Short Message Service (SMS)/Multimedia Messaging Service (MMS)
    • Mobile broadband
    • Major mobile operators
      • Vala
      • IPKO
      • Mobile Virtual Network Operators (MVNOs)
  • Fixed-line broadband market

    • Introduction and statistical overview
    • Broadband statistics
    • Fixed-line broadband technologies
      • Hybrid Fibre Coax (HFC) networks
      • Digital Subscriber Line (DSL) Networks
      • Other fixed broadband services
  • Fixed network operators

    • Telecom Kosovo
    • IPKO
    • Kujtesa
  • Telecommunications infrastructure

  • Appendix – Historic data

  • Related reports


List of Tables

  • Table 1 – Top Level Country Statistics and Telco Authorities - Kosovo – 2019 (e)
  • Table 2 – Development of telecom revenue by sector – 2009 – 2019
  • Table 3 – Change in market share of revenue by sector – 2010 – 2019
  • Table 4 – Change in telecom ARPU – 2010 – 2019
  • Table 5 – Development of telecom market investment – 2013 – 2019
  • Table 6 – Spectrum auction - potential frequencies on offer
  • Table 7 – Growth in the number of mobile subscribers and penetration rate – 2009 – 2024
  • Table 8 – Change in the mobile market share of subscribers by main provider – 2009 – 2019
  • Table 9 – Decline in mobile market revenue – 2008 – 2019
  • Table 10 – Change in mobile traffic by type – 2013 – 2019
  • Table 11 – Growth in the number of mobile broadband subscribers and penetration – 2013 – 2024
  • Table 12 – Change in the number of Vala’s mobile subscribers – 2008 – 2019
  • Table 13 – Growth in the number of IPKO’s mobile subscribers – 2009 – 2019
  • Table 14 – Growth in the number of fixed-line broadband subscribers and penetration – 2009 – 2024
  • Table 15 – Growth in the number of IPKO’s fixed broadband subscribers – 2006 – 2019
  • Table 16 – Change in broadband market share of subscribers by operator – 2010 – 2019
  • Table 17 – Change in market share of fixed-telephony subscribers by operator – 2011 – 2019
  • Table 18 – Development of IPKO’s revenue and investment – 2011 – 2019
  • Table 19 – Change in the number of fixed line subscribers and teledensity – 2009 – 2019
  • Table 20 – Change in the number of fixed lines in service and teledensity – 2012 – 2019
  • Table 21 – Historic - Mobile subscribers and penetration rate – 2004 – 2009
  • Table 22 – Historic - Prepaid as proportion of total mobile subscribers – 2007 – 2012
  • Table 23 – Historic - broadband subscribers by operator – 2007 – 2012
  • Table 24 – Broadband market share by platform – 2007 – 2011; 2015 – 2016
  • Table 25 – Historic - Cable broadband subscribers – 2007 – 2012
  • Table 26 – Historic - DSL broadband subscribers – 2007 – 2012
  • Table 27 – Historic - Wireless broadband subscribers – 2010 – 2011
  • Table 28 – Historic - Fixed line subscribers and teledensity – 2004 – 2009
  • Table 29 – Historic - Proportion of telecom market investment by sector– 2015 – 2016
  • Table 30 – Historic - Fixed line voice traffic – 2010 – 2016
  • Table 31 – Historic - IPKO mobile revenue – 2010 – 2011
  • Table 32 – Historic - Telecom Kosovo financial data – 2007 – 2014
  • Table 33 – Historic - Telecom Kosovo financial data by sector – 2011 – 2014
  • Table 34 – Historic - Vala SMS traffic – 2009 – 2014
  • Table 35 – Historic - Vala mobile revenue – 2007 – 2014
  • Table 36 – Historic - Vala mobile on-net traffic – 2011 – 2015

List of Charts

  • Chart 1 – Europe Telecoms Maturity Index – Market Leaders (top tier)
  • Chart 2 – Europe Telecoms Maturity Index – Market Challengers (middle tier)
  • Chart 3 – Europe Telecoms Maturity Index – Market Emergents (bottom tier)
  • Chart 4 – Overall view - Telecoms Maturity Index vs GDP per Capita
  • Chart 5 – Europe - mobile subscriber penetration vs mobile broadband penetration
  • Chart 6 – Scandinavia and Baltics: mobile subscriber penetration vs mobile broadband penetration
  • Chart 7 – Northern Europe –mobile subscriber penetration vs mobile broadband penetration
  • Chart 8 – Southern Europe mobile subscriber penetration vs mobile broadband penetration
  • Chart 9 – Eastern Europe mobile subscriber penetration vs mobile broadband penetration
  • Chart 11 – Northern Europe fixed and mobile broadband penetration
  • Chart 12 – Southern Europe fixed and mobile broadband penetration
  • Chart 13 – Eastern Europe fixed and mobile broadband penetration
  • Chart 14 – Development of telecom revenue by sector – 2009 – 2019
  • Chart 15 – Change in market share of revenue by sector – 2010 – 2019
  • Chart 16 – Development of telecom market investment – 2013 – 2019
  • Chart 17 – Growth in the number of mobile subscribers and penetration rate – 2009 – 2024
  • Chart 18 – Change in the mobile market share of subscribers by main provider – 2009 – 2019
  • Chart 19 – Decline in mobile market revenue – 2008 – 2019
  • Chart 20 – Change in the mobile market share of subscribers by type – 2013 – 2019
  • Chart 21 – Growth in the number of mobile broadband subscribers and penetration – 2013 – 2024
  • Chart 22 – Change in the number of Vala’s mobile subscribers – 2008 – 2019
  • Chart 23 – Change in the number of IPKO’s mobile subscribers – 2009 – 2019
  • Chart 24 – Growth in the number of fixed-line broadband subscribers and penetration – 2009 – 2024
  • Chart 25 – Growth in the number of IPKO’s fixed broadband subscribers – 2006 – 2019
  • Chart 26 – Change in broadband market share of subscribers by operator – 2010 – 2019
  • Chart 27 – Change in market share of fixed-telephony subscribers by operator – 2011 – 2019
  • Chart 28 – Development of IPKO’s revenue and investment – 2011 – 2019
  • Chart 29 – Change in the number of fixed line subscribers and teledensity – 2009 – 2019
  • Chart 30 – Change in the number of fixed lines in service and teledensity – 2012 – 2019

List of Exhibits

  • Exhibit 1 – Generalised Market Characteristics by Market Segment
  • Exhibit 2 – Access, the local loop and unbundling – an overview

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