Kosovo - Telecoms, Mobile and Broadband - Statistics and Analyses

Executive summary

Kosovo begins using new country dialling code

Kosovo has benefited from financial and regulatory assistance as part of the EU pre-accession process. The EU remains Kosovo’s main trading partner and its main source of foreign direct investment. The economy is significantly driven by trade with Germany and Switzerland, where most expatriates live and work. Remittances from such workers form an important part of household incomes.

The telecom sector has been liberalised, with legislation introduced in late 2012 to align with the EU’s revised regulatory framework. It also adopted measures relating to competition and to facilitating the market entry of new players. Nevertheless, poor telecom infrastructure has meant that fixed-line penetration remains low by European standards. Unlike most markets, the fixed-line broadband sector is dominated by new players, in particular the cable operator Ipko, a subsidiary of Telekom Slovenia.

Broadband penetration in Kosovo is developing, though slowly. There is effective competition between the main cable and DSL operators, though as yet there is little progress with the expansion of fibre networks: investment by the incumbent PTK in building out an upgraded fibre-based NGN has been insufficient thus far, exacerbated by the company’s financial difficulties. A fine €32 million fine imposed on PTK for a breach of contract against the MVNO Z Mobile was waived by the latter in May 2017, partly through concerns that PTK could not pay the fine.

Although there are a number of smaller ISPs the sector is dominated by only three players: PTK, Ipko and Kujtesa. Cable accounts for the majority of broadband connections.

The mobile sector accounts for most telecom lines for voice services, as well as the greater part of telecom revenue. Two MNOs dominate the sector. Telenor Serbia and VIP Mobile stopped offering unlicensed mobile voice and data services in mid-29017 across border regions as part of a deal by which Kosovo secured its own dialling code.

Key developments:

  • Telecom regulator prepares for multi-spectrum auction and number portability;
  • Kosovo begins using 383 national dialling code;
  • Regulator sets revised MTR charges to July 2018;
  • Z Mobile waives €32 million fine awarded to it against PTK;
  • Regulator preps for additional mobile licences to be used for mobile broadband;
  • Vala expands LTE service reach;
  • Albtelecom and PTK complete the second fibre-optic system between Albania and Kosovo;
  • Kosovo adopts new Law On Electronic Communications;
  • Ipko launches an 80Mb/s service offer;
  • Report update includes the regulator’s annual report for 2016 market data to December 2017, telcos’ data to Q1 2018, recent market developments.

Companies mentioned in this report:

Post and Telecommunications of Kosovo (Telecom Kosovo, Vala), Ipko, Artmotion, Kujtesa; Dukagjini Telecommunications, Dardafon.

Table of Contents

  • 1. Executive summary
  • 2. Key statistics
  • 3. Country overview
  • 4. Telecommunications market
    • 4.1 Market analysis
  • 5. Regulatory environment
    • 5.1 Regulatory authorities
    • 5.2 Market liberalisation
    • 5.3 Privatisation
    • 5.4 Interconnect
    • 5.5 Access
    • 5.6 Number Portability (NP)
  • 6. Fixed network operators
    • 6.1 Post and Telecom of Kosovo (PTK)
    • 6.2 Ipko
    • 6.3 Kujtesa
  • 7. Telecommunications infrastructure
  • 8. Fixed-line broadband market
    • 8.1 Introduction and statistical overview
    • 8.2 Broadband statistics
    • 8.3 Forecasts – fixed broadband subscribers – 2018; 2020; 2022
    • 8.4 Fixed-line broadband technologies
      • 8.4.1 Hybrid Fibre Coax (HFC) networks
      • 8.4.2 Digital Subscriber Line (DSL) Networks
      • 8.4.3 Other fixed broadband services
  • 9. Mobile market
    • 9.1 Market analysis
    • 9.2 Mobile statistics
    • 9.3 Mobile infrastructure
      • 9.3.1 4G (LTE)
    • 9.4 Mobile data
      • 9.4.1 Short Message Service (SMS)/Multimedia Messaging Service (MMS)
    • 9.5 Mobile broadband
    • 9.6 Regulatory issues
      • 9.6.1 First mobile licence
      • 9.6.2 Second mobile licence
      • 9.6.3 Spectrum auctions
      • 9.6.4 Mobile Termination Rates (MTRs)
      • 9.6.5 MVNO Framework
      • 9.6.6 Mobile Number Portability (MNP)
      • 9.6.7 Other infrastructure developments
    • 9.7 Major mobile operators
      • 9.7.1 Vala
      • 9.7.2 Ipko
      • 9.7.3 Mobile Virtual Network Operators (MVNOs)
  • 10. Related reports
  • Table 1 – Top Level Country Statistics and Telco Authorities – Kosovo – 2017
  • Table 2 – Telecom revenue by sector – 2009 – 2017
  • Table 3 – Market share of revenue by sector – 2010 - 2017
  • Table 4 – Telecom market investment – 2013 - 2017
  • Table 5 – Market share of fixed-telephony subscribers by operator – 2011 - 2017
  • Table 6 – Telecom Kosovo financial data – 2007 - 2014
  • Table 7 – Telecom Kosovo financial data by sector – 2011 - 2014
  • Table 8 – Ipko revenue – 2011 - 2018
  • Table 9 – Ipko investment – 2012 - 2017
  • Table 10 – Fixed line subscribers and teledensity – 2004 - 2018
  • Table 11 – Fixed lines in service and teledensity – 2012 - 2017
  • Table 12 – Fixed-line broadband subscribers and penetration – 2007 - 2018
  • Table 13 – Historic - broadband subscribers by operator – 2007 - 2012
  • Table 14 – Ipko broadband subscribers – 2006 - 2018
  • Table 15 – Broadband market share of subscribers by operator – 2010 - 2017
  • Table 16 – Broadband market share by platform – 2007 – 2011; 2015
  • Table 17 – Total broadband subscribers and penetration – 2013 - 2018
  • Table 18 – Forecast broadband subscribers – 2018; 2020; 2022
  • Table 19 – Cable broadband subscribers – 2007 - 2012
  • Table 20 – DSL broadband subscribers – 2007 - 2012
  • Table 21 – Wireless broadband subscribers – 2007 - 2011
  • Table 22 – Mobile subscribers and penetration rate – 2004 - 2019
  • Table 23 – Mobile market share by subscribers – 2004 - 2017
  • Table 24 – Mobile market revenue – 2008 - 2017
  • Table 25 – Prepaid as proportion of total mobile subscribers – 2007 - 2012
  • Table 26 – Mobile traffic – 2013 - 2017
  • Table 27 – Vala SMS traffic – 2009 - 2014
  • Table 28 – Mobile broadband subscribers and penetration – 2013 - 2018
  • Table 29 – Spectrum auction - potential frequencies on offer – 2018
  • Table 30 – Vala subscribers – 2008 – 2017
  • Table 31 – Vala mobile revenue – 2007 - 2014
  • Table 32 – Vala mobile on-net traffic – 2011 - 2015
  • Table 33 – Ipko mobile revenue – 2007 - 2011
  • Table 34 – Ipko mobile subscribers – 2009 - 2018
  • Chart 1 – Telecom revenue by sector – 2009 – 2017
  • Chart 2 – Telecom Kosovo financial data – 2007 – 2014
  • Chart 3 – Fixed lines in service and teledensity – 2004 – 2018
  • Chart 4 – Mobile subscribers and penetration rate – 2004 – 2019
  • Chart 5 – Mobile market share by subscribers – 2004 – 2017
  • Exhibit 1 – Access, the local loop and unbundling – an overview

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