Croatia - Telecoms, Mobile and Broadband - Statistics and Analyses

Publication Overview

This report provides a comprehensive overview of trends and developments in Croatia’s telecommunications market. The report analyses the fixed-line, mobile and broadband sectors. Subjects include:

Market and industry analyses, trends and developments;
Facts, figures and statistics;
Industry and regulatory issues;
Infrastructure developments;
Major Players, Revenues, Subscribers, ARPU, MoU;
Mobile Voice and Data Markets;
Broadband (FttP, DSL, cable, wireless);
Mobile subscribers and ARPU;
Broadband market forecasts;
Government policies affecting the telecoms industry;
Market liberalisation and industry issues;
Telecoms operators – privatisation, IPOs, acquisitions, new licences;
Mobile technologies (GSM; 3G, HSPA, LTE, 5G).

Researcher:- Henry Lancaster
Current publication date:- October 2018 (17th Edition)

Executive Summary

Croatia’s Hrvatski Telekom trialling 5G

The telecoms market in Croatia has been shaped by the country having joined the European Union in 2013, a process which resulted in market liberalisation and the creation of a regulatory environment conducive to competition. Alternative operators have entered the market and there is effective competition in the in the fixed-line, broadband and mobile markets.

Operators are investing in network infrastructure to support bandwidth-intensive services. In common with developments elsewhere in Europe, investment is being earmarked for fibre and mobile infrastructure while the fixed-voice market continues to dwindle.

The mobile market has one of the highest penetration rates in the Balkans region. Three network operators dominate the market, though there is also room for a small number of MVNOs. The network operators have focused on improving ARPU by encouraging prepaid subscribers to migrate to postpaid plans, and on developing revenue from customer use of mobile data services. To this end considerable work is ongoing to upgrade network infrastructure, with the incumbent telco Hrvatski Telekom spearheading trials of 5G technologies and services.

This report provides a review of Croatia’s fixed-line market, covering regulatory developments, fixed-line infrastructure and the financial and operating performance of the main operators. The report also analyses the developing broadband market including a variety of statistics and subscriber forecasts. In addition the report assesses the mobile voice and data segments, detailing financial and performance statistics of the service providers, assessing network developments and technologies and examining a range of mobile services including m-commerce.

Key developments:

Hrvatski Telekom launches Croatia's first NB-IoT network, trials 5G technologies;
Regulator sets new fixed and mobile termination rates to 2019;
VIPnet rebranded as A1 Croatia;
HT trials G.fast technology, launches gigabit services;
Amendments to the Electronic Communications Act come into force;
Optima Telekom reports 27.7% increase in revenue for the first half of 2018;
Government launches National Program for the Development of Shared Broadband Infrastructure program;
Regulator funds rural broadband projects;
Government abolishes 6% tax on mobile services revenue;
Regulator allocates remaining 800MHz spectrum;
Report update includes the regulator's market data to June 2018, telcos' operating and financial data to Q2 2018, recent market developments.

Companies mentioned in this report:

Hrvatski Telekom (HT), A1 Croatia (VIPnet), Tele2 Croatia, H1 Telekom, Optima Telekom, Metronet

Henry Lancaster
October 2018

Table of Contents

Key statistics

Country overview

Telecommunications market

Historical overview
Market analysis

Regulatory environment

Historical overview
Regulatory authority
Telecom sector liberalisation
Privatisation
Interconnect
Access
Number Portability (NP)
Carrier PreSelection (CPS)

Fixed network operators

Hrvatski Telekom (HT)
A1 Croatia
Optima Telekom
Metronet

Telecommunications infrastructure

Overview of the national telecom network
International infrastructure
Cloud computing
Wholesale

Broadband market

Introduction and statistical overview

Market analysis
Broadband statistics
Forecasts – broadband subscribers – 2019; 2021; 2023

Hybrid Fibre Coax (HFC) networks
Digital Subscriber Line (DSL) networks

VDSL
G.fast

Fibre-to-the-Premises (FttP) networks
Other fixed broadband services

Wi-Fi
WiMAX

Digital economy

Introduction
E-government
E-education
E-health
Videostreaming

Mobile communications

Market analysis
Mobile statistics

General statistics

Mobile infrastructure

5G
4G (LTE)
3G
IoT and M2M networks

Mobile data

SMS/ MMS

Mobile broadband

Regulatory issues
Roaming

Major mobile operators

Hrvatski Telekom (HT)
A1 Croatia
Tele2 Croatia
Mobile Virtual Network Operators (MVNOs)

Mobile content and applications

M-commerce

List of Tables

Table 1 – Top Level Country Statistics and Telco Authorities - Croatia – 2018 (e)
Table 2 – Telecom services revenue by sector – 2012 – 2018
Table 3 – Telecom services revenue by sector, annual change – 2013 – 2018
Table 4 – Mobile and fixed-line network traffic – 2010 – 2015
Table 5 – Accumulated fixed number portings – 2005 – 2018
Table 6 –CPS lines – 2008 – 2018
Table 7 – Fixed-line market share by operator – 2008 – 2017
Table 8 – Hrvatski Telekom financial data – 2008 – 2018
Table 9 – Hrvatski Telekom wholesale, IP, data revenue – 2010 – 2015
Table 10 – Hrvatski Telekom fixed and mobile revenue – 2010 – 2018
Table 11 – Hrvatski Telekom retail fixed lines by type – 2005 – 2018
Table 12 – HT voice ARPU – 2004 – 2018
Table 13 – A1 Croatia financial data – 2004 – 2018
Table 14 – A1 Croatia fixed-lines – 2012 – 2018
Table 15 – Optima Telekom financial data by sector– 2010 – 2018
Table 16 – Optima Telekom operational data – 2010 – 2018
Table 17 – Historic - Fixed lines in service and teledensity – 2000 - 2009
Table 18 – Fixed lines in service and teledensity – 2010 – 2018
Table 19 – International internet bandwidth – 2001 – 2016
Table 20 – Internet users and penetration rates – 2000 – 2018
Table 21 – Fixed broadband subscribers and penetration rate – 2003 – 2018
Table 22 – Broadband data traffic by type – 2012 – 2018
Table 23 – Broadband data traffic growth by type – 2013 – 2018
Table 24 – Broadband market revenue (mobile and fixed) – 2012 – 2018
Table 25 – Forecast fixed broadband subscribers – 2019; 2021; 2023
Table 26 – A1 Croatia cable broadband subscribers – 2016 – 2018
Table 27 – Cable broadband subscribers – 2010 – 2018
Table 28 – DSL accesses by type –2010 – 2018
Table 29 – HT retail DSL subscribers – 2002 – 2018
Table 30 – Fibre broadband subscribers – 2015 – 2018
Table 31 – HT MAXtv subscribers – 2006 – 2018
Table 32 – IPTV subscribers – 2011 – 2018
Table 33 – Historic – Active mobile subscribers and penetration rate – 1997 – 2009
Table 34 – Active mobile subscribers and penetration rate – 2010 – 2019
Table 35 – Mobile market share of subscribers – 2008 – 2018
Table 36 – Mobile network traffic – 2010 – 2018
Table 37 – Mobile market revenue – 2012 – 2018
Table 38 – Total prepaid users – 2002 – 2018
Table 39 – HT mobile prepaid subscribers – 2001 – 2018
Table 40 – A1 Croatia prepaid subscribers – 2004 – 2018
Table 41 – M2M connections – 2017 – 2018
Table 42 – A1 Croatia M2M connections – 2016 – 2018
Table 43 – Total SMS and MMS messages sent – 2003 – 2018
Table 44 – Mobile broadband subscribers and penetration – 2012 – 2018
Table 45 – Dedicated mobile broadband subscribers – 2007 – 2018
Table 46 – A1 Croatia mobile broadband subscribers – 2008 - 2018
Table 47 – Accumulated and annual mobile ported numbers – 2006 – 2018
Table 48 – European roaming charges – 2007 – 2016
Table 49 – European data roaming charges – 2014 – 2017
Table 50 – HT mobile revenue (€) – 2004 – 2018
Table 51 – HT Group mobile revenue (HRK) – 2012 – 2018
Table 52 – HT mobile annualised ARPU – 2004 – 2018
Table 53 – HT mobile customers – 2007 – 2018
Table 54 – A1 Croatia prepaid, postpaid and blended monthly ARPU – 2004 – 2018
Table 55 – A1 Croatia Minutes of Use (MOU) – 2007 – 2018
Table 56 – A1 Croatia subscribers – 2007 – 2018
Table 57 – Tele2 Croatia financial data – 2007 – 2018
Table 58 – Tele2 revenue by type – 2015 – 2018
Table 59 – Tele2 subscribers – 2007 – 2018

List of Charts

Chart 1 – Telecom services revenue by sector – 2012 – 2018
Chart 2 – Fixed-line market share by operator – 2008 – 2017
Chart 3 – Hrvatski Telekom financial data – 2008 – 2018
Chart 4 – A1 Croatia financial data – 2004 – 2018
Chart 5 – Optima Telekom financial data by sector– 2010 – 2018
Chart 6 – Optima Telekom operational data – 2010 – 2018
Chart 7 – Fixed lines in service and teledensity – 2010 – 2018
Chart 8 – Fixed broadband subscribers and penetration rate – 2003 – 2018
Chart 9 – Mobile subscribers and penetration rate – 2005 – 2019
Chart 10 – Mobile market share of subscribers – 2008 - 2018
Chart 11 – HT mobile prepaid subscribers – 2001 – 2018
Chart 12 – VIPnet prepaid subscribers – 2004 – 2018
Chart 13 – Dedicated mobile broadband subscribers – 2007 – 2018
Chart 14 – A1 Croatia prepaid, postpaid and blended monthly ARPU – 2004 – 2018
Chart 15 – Tele2 Croatia financial data – 2007 – 2018

List of Exhibits

Exhibit 1 – Access and the local loop

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Licence Information

Annual Publication Profile

Technologies

Broadband Fixed
Broadcasting
Companies (Major Players)
Internet
Mobile & Wireless Broadband and Media
Mobile Communications (voice and infrastructure)
Regulations & Government Policies
Telecoms Infrastructure

Number of pages 107

Status Current

Last updated 3 Oct 2018
Update History

Analyst: Henry Lancaster

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Croatia - Telecoms, Mobile and Broadband - Statistics and Analyses

Croatia’s Hrvatski Telekom trialling 5G

Key developments:

Companies mentioned in this report:

Key statistics

Telecommunications market

Regulatory environment

Fixed network operators

Telecommunications infrastructure

Broadband market

Digital economy

Mobile communications