Croatia - Telecoms, Mobile and Broadband - Statistics and Analyses

Publication Overview

This report provides a comprehensive overview of trends and developments in Croatia’s telecommunications market. The report analyses the fixed-line, mobile and broadband sectors. Subjects include:

Market and industry analyses, trends and developments;
Facts, figures and statistics;
Industry and regulatory issues;
Infrastructure developments;
Major Players, Revenues, Subscribers, ARPU, MoU;
Mobile Voice and Data Markets;
Broadband (FttP, DSL, cable, wireless);
Mobile subscribers and ARPU;
Broadband market forecasts;
Government policies affecting the telecoms industry;
Market liberalisation and industry issues;
Telecoms operators – privatisation, IPOs, acquisitions, new licences;
Mobile technologies (GSM; 3G, HSPA, LTE, 5G).

Researcher:- Henry Lancaster
Current publication date:- October 2019 (18th Edition)

Executive Summary

Croatia prepares delayed spectrum auction roadmap

The telecoms market in Croatia has been shaped by the country having joined the European Union in 2013, a process which resulted in market liberalisation and the creation of a regulatory environment conducive to competition. Alternative operators have entered the market and there is effective competition in the in the fixed-line, broadband and mobile markets.

The market has attracted international players including Telekom Austria and Tele2 Group, though the latter in mid-2019 sold its local unit Tele2 Croatia to United Group, a company with existing telecom and pay TV interests in the region. As a result, further investment and an expansion of Tele2 Croatia’s offerings are expected into 2020.

Croatia’s mobile market is served by three network operators, while there is also room for a small number of MVNOs. The network operators have focused on improving ARPU by encouraging prepaid subscribers to migrate to postpaid plans, and on developing revenue from customer use of mobile data services. To this end considerable investment is ongoing to upgrade network infrastructure, with the incumbent telco Hrvatski Telekom spearheading trials of 5G technologies and services.

The broadband sector benefits from effective competition between the fixed-line DSL and cable access platforms, while there are also a number of fibre deployments in urban areas. The sector is being supported by the government’s broadband plan which aims to provide an improved broadband service nationally by 2020. As a result of competition and continuing investment among operators, the country has a relatively high broadband penetration rate for the region.

This report provides an overview of Croatia’s fixed-line market, covering regulatory developments, infrastructure and the financial and operating performance of the main operators. The report also covers the mobile voice and data markets, including statistics on service providers, and an assessment of network developments and deployed technologies. In addition, the report reviews the fixed and fixed wireless broadband segment, including statistics and subscriber forecasts to 2024.

Key developments:

Hrvatski Telekom begins process to sell its 17.4% stake in Optima Telekom;
Tele2 Croatia sold to United Group;
A1 Croatia and Hrvatski Telekom deploy NB-IoT network;
Hrvatski Telekom trials 5G in preparation for 2020 spectrum auctions;
Regulator allocates remaining 800MHz spectrum;
A1 Croatia expands DOCSIS3.1-based services;
Regulator funds rural broadband projects;
Report update includes the regulator's market data to June 2019, telcos' operating and financial data to Q2 2019, Telecom Maturity Index charts and analyses; recent market developments.

Companies mentioned in this report:

Hrvatski Telekom (HT), Optima Telekom, Metronet, A1 Croatia (VIPnet), Tele2 Croatia

Henry Lancaster
October 2019

Table of Contents

Key statistics
Telecommunications market

Historical overview
Market analysis
Regional European Market Comparison

Europe Telecom Maturity Index by tier
TMI versus GDP
Mobile and mobile broadband penetration
Fixed versus mobile broadband penetration

Regulatory environment

Historical overview
Regulatory authority
Telecom sector liberalisation
Privatisation
Interconnect
Universal Service
Access
Number Portability (NP)
Carrier PreSelection (CPS)

Fixed network operators

Hrvatski Telekom (HT)
A1 Croatia
Optima Telekom
Metronet

Telecommunications infrastructure

Overview of the national telecom network
International infrastructure
Cloud computing
Wholesale
Smart Infrastructure

Broadband market

Introduction and statistical overview

Market analysis
Broadband statistics

Hybrid Fibre Coax (HFC) networks
Digital Subscriber Line (DSL) networks

VDSL
G.fast

Fibre-to-the-Premises (FttP) networks
Other fixed broadband services

Wi-Fi
WiMAX

Digital economy

Introduction
E-government
E-education
E-health

Mobile communications

Market analysis
Mobile statistics

General statistics

Mobile infrastructure

5G
4G (LTE)
3G
IoT and M2M networks

Mobile data

SMS/ MMS

Mobile broadband

Regulatory issues

Major mobile operators

Hrvatski Telekom (HT)
A1 Croatia
Tele2 Croatia
Mobile Virtual Network Operators (MVNOs)

Mobile content and applications

M-commerce

Appendix – Historic data

List of Tables

Table 1 – Top Level Country Statistics and Telco Authorities - Croatia – 2019 (e)
Table 2 – Development of telecom services revenue by sector – 2012 – 2019
Table 3 – Change in telecom services revenue by sector – 2013 – 2019
Table 4 – Change in mobile and fixed-line network voice traffic – 2010 – 2019
Table 5 – Accumulated fixed number portings – 2005 – 2019
Table 6 – Drop in the number of CPS access lines – 2008 – 2019
Table 7 – Hrvatski Telekom financial data – 2008 – 2019
Table 8 – Change in Hrvatski Telekom’s fixed voice and mobile revenue – 2010 – 2019
Table 9 – Decline in the number of Hrvatski Telekom retail fixed lines – 2005 – 2019
Table 10 – Decline in Hrvatski Telekom’s voice ARPU – 2009 – 2019
Table 11 – Development of A1 Croatia’s financial results – 2009 – 2019
Table 12 – Growth in A1 Croatia’s revenue – 2009 – 2019
Table 13 – Change in the number of A1 Croatia’s access lines in service – 2012 – 2019
Table 14 – Optima Telekom financial data – 2010 – 2019
Table 15 – Development of Optima Telekom operational data – 2010 – 2019
Table 16 – Change in the number of fixed lines in service and teledensity – 2009 – 2024
Table 17 – Increase in international internet bandwidth – 2009 – 2018
Table 18 – Growth in the number of fixed broadband subscribers and penetration rate – 2009 – 2024
Table 19 – Growth in broadband data traffic by type – 2012 – 2019
Table 20 – Broadband data traffic growth by type – 2013 – 2018
Table 21 – Broadband market revenue growth (mobile and fixed) – 2012 – 2019
Table 22 – Growth in the number of A1 Croatia’ broadband subscriber base – 2011 – 2019
Table 23 – Increase in the number of cable broadband subscribers – 2010 – 2019
Table 24 – Change in DSL accesses by type –2010 – 2019
Table 25 – Change in the number of HT’s retail DSL subscriber base – 2009 – 2019
Table 26 – Growth in the number of fibre broadband subscribers – 2015 – 2019
Table 27 – Growth in the number of fixed wireless broadband lines – 2017 – 2019
Table 28 – Growth in the number of mobile subscribers and penetration rate – 2009 – 2024
Table 29 – Change in the mobile market share of subscribers by operator – 2008 – 2019
Table 30 – Increase in mobile network voice traffic – 2010 – 2019
Table 31 – Development of mobile market revenue – 2012 – 2019
Table 32 – Change in the number of prepaid users and proportion to total – 2009 – 2018
Table 33 – Decline in HT Group’s mobile prepaid subscribers – 2009 – 2019
Table 34 – Decline in A1 Croatia’s prepaid subscribers and proportion to total – 2009 – 2019
Table 35 – Growth in the number of M2M connections – 2017 – 2019
Table 36 – A1 Croatia M2M connections – 2016 – 2019
Table 37 – Change in SMS and MMS messages sent – 2009 – 2019
Table 38 – Growth in the number of mobile broadband subscribers and penetration – 2009 – 2024
Table 39 – Decline in the number of dedicated mobile broadband subscribers – 2007 – 2019
Table 40 – Increase in mobile broadband revenue and traffic – 2017 – 2019
Table 41 – Growth in the number of A1 Croatia’s mobile broadband subscribers – 2008 – 2019
Table 42 – Accumulated and annual mobile ported numbers – 2006 – 2019
Table 43 – Growth in mobile roaming traffic – 2016 – 2019
Table 44 – Increase in HT Group’s mobile revenue (HRK) – 2012 – 2019
Table 45 – Decline in HT’s mobile annualised ARPU – 2015 – 2019
Table 46 – Change in HT’s mobile prepaid and contract customer base – 2009 – 2019
Table 47 – A1 Croatia prepaid, postpaid and blended monthly ARPU – 2004 – 2019
Table 48 – Change in A1 Croatia’s Minutes of Use (MOU) – 2007 – 2019
Table 49 – Development of A1 Croatia’s subscriber base – 2007 – 2019
Table 50 – Development of Tele2 Croatia’s financial data – 2007 – 2019
Table 51 – Change in Tele2 Croatia’s mobile revenue by segment – 2015 - 2019
Table 52 – Growth in Tele2 Croatia’s mobile subscriber base – 2007 – 2019
Table 53 – Historic - Fixed lines in service and teledensity – 2000 – 2009
Table 54 – Historic - Internet users and penetration rates – 2000 – 2015
Table 55 – Historic - International internet bandwidth – 2001 – 2009
Table 56 – Historic - Fixed broadband subscribers and penetration rate – 2003 – 2009
Table 57 – Historic – Mobile subscribers and penetration rate – 1997 – 2009
Table 58 – Historic - Prepaid users and proportion of total – 2002 – 2009
Table 59 – Historic - SMS and MMS messages sent – 2003 – 2009

List of Charts

Chart 1 – Development of telecom services revenue by sector – 2012 – 2019
Chart 2 – Change in telecom services revenue by sector – 2013 – 2019
Chart 3 – Change in mobile and fixed-line network voice traffic – 2010 – 2019
Chart 4 – Europe Telecoms Maturity Index – Market Leaders (top tier)
Chart 5 – Europe Telecoms Maturity Index – Market Challengers (middle tier)
Chart 6 – Europe Telecoms Maturity Index – Market Emergents (bottom tier)
Chart 7 – Overall view - Telecoms Maturity Index vs GDP per Capita
Chart 8 – Europe - mobile subscriber penetration vs mobile broadband penetration
Chart 9 – Scandinavia and Baltics: mobile subscriber penetration vs mobile broadband penetration
Chart 10 – Northern Europe –mobile subscriber penetration vs mobile broadband penetration
Chart 11 – Southern Europe mobile subscriber penetration vs mobile broadband penetration
Chart 12 – Eastern Europe mobile subscriber penetration vs mobile broadband penetration
Chart 13 – Scandinavia and Baltics fixed and mobile broadband penetration
Chart 14 – Northern Europe fixed and mobile broadband penetration
Chart 15 – Southern Europe fixed and mobile broadband penetration
Chart 16 – Eastern Europe fixed and mobile broadband penetration
Chart 17 – Drop in the number of CPS access lines – 2008 – 2019
Chart 18 – Hrvatski Telekom financial data – 2008 – 2019
Chart 19 – Change in Hrvatski Telekom’s fixed voice and mobile revenue – 2010 – 2019
Chart 20 – Decline in the number of Hrvatski Telekom retail fixed lines – 2005 – 2019
Chart 21 – Decline in Hrvatski Telekom’s voice ARPU – 2009 – 2019
Chart 22 – Development of A1 Croatia’s financial results – 2009 – 2019
Chart 23 – Growth in A1 Croatia’s revenue – 2009 – 2019
Chart 24 – Change in the number of A1 Croatia’s access lines in service – 2012 – 2019
Chart 25 – Optima Telekom financial data – 2010 – 2019
Chart 26 – Development of Optima Telekom operational data – 2010 – 2019
Chart 27 – Change in the number of fixed lines in service and teledensity – 2009 – 2024
Chart 28 – Increase in international internet bandwidth – 2009 – 2018
Chart 29 – Growth in the number of fixed broadband subscribers and penetration rate – 2009 – 2024
Chart 30 – Growth in broadband data traffic by type – 2012 – 2019
Chart 31 – Broadband market revenue growth (mobile and fixed) – 2012 – 2019
Chart 32 – Growth in the number of A1 Croatia’ broadband subscriber base – 2011 – 2019
Chart 33 – Increase in the number of cable broadband subscribers – 2010 – 2019
Chart 34 – Change in DSL accesses by type –2010 – 2019
Chart 35 – Change in the number of HT’s retail DSL subscriber base – 2009 – 2019
Chart 36 – Growth in the number of mobile subscribers and penetration rate – 2009 – 2024
Chart 37 – Change in the mobile market share of subscribers by operator – 2008 – 2019
Chart 38 – Increase in mobile network voice traffic – 2010 – 2019
Chart 39 – Development of mobile market revenue – 2012 – 2019
Chart 40 – Change in the number of prepaid users and proportion to total – 2009 – 2018
Chart 41 – Decline in HT Group’s mobile prepaid subscribers – 2009 – 2019
Chart 42 – Decline in A1 Croatia’s prepaid subscribers and proportion to total – 2009 – 2019
Chart 43 – Growth in the number of M2M connections – 2017 – 2019
Chart 44 – Change in SMS and MMS messages sent – 2009 – 2019
Chart 45 – Growth in the number of mobile broadband subscribers and penetration – 2009 – 2024
Chart 46 – Decline in the number of dedicated mobile broadband subscribers – 2007 – 2019
Chart 47 – Growth in the number of A1 Croatia’s mobile broadband subscribers – 2008 – 2019
Chart 48 – Increase in HT Group’s mobile revenue (HRK) – 2012 – 2019
Chart 49 – Decline in HT’s mobile annualised ARPU – 2015 – 2019
Chart 50 – Change in HT’s mobile prepaid and contract customer baes – 2009 – 2019
Chart 51 – A1 Croatia prepaid, postpaid and blended monthly ARPU – 2004 - 2019
Chart 52 – Change in A1 Croatia’s Minutes of Use (MOU) – 2007 – 2019
Chart 53 – Development of A1 Croatia’s subscriber base – 2007 – 2019
Chart 54 – Development of Tele2 Croatia’s financial data – 2007 – 2019
Chart 55 – Change in Tele2 Croatia’s mobile revenue by segment – 2015 - 2019
Chart 56 – Growth in Tele2 Croatia’s mobile subscriber base – 2007 – 2019

List of Exhibits

Exhibit 1 – Generalised Market Characteristics by Market Segment
Exhibit 2 – Access and the local loop

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Number of pages 145

Status Current

Last updated 18 Oct 2019
Update History

Analyst: Henry Lancaster

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Croatia - Telecoms, Mobile and Broadband - Statistics and Analyses

Croatia prepares delayed spectrum auction roadmap

Key developments:

Companies mentioned in this report:

Key statistics

Telecommunications market

Regulatory environment

Fixed network operators

Telecommunications infrastructure

Broadband market

Digital economy

Mobile communications

Appendix – Historic data