Croatia - Telecoms, Mobile and Broadband - Statistics and Analyses

Publication Overview

This report provides a comprehensive overview of trends and developments in Croatia’s telecommunications market. The report analyses the fixed-line, mobile and broadband sectors. Subjects include:

  • Market and industry analyses, trends and developments;
  • Facts, figures and statistics;
  • Industry and regulatory issues;
  • Infrastructure developments;
  • Major Players, Revenues, Subscribers, ARPU, MoU;
  • Mobile Voice and Data Markets;
  • Broadband (FttP, DSL, cable, wireless);
  • Mobile subscribers and ARPU;
  • Broadband market forecasts;
  • Government policies affecting the telecoms industry;
  • Market liberalisation and industry issues;
  • Telecoms operators – privatisation, IPOs, acquisitions, new licences;
  • Mobile technologies (GSM; 3G, HSPA, LTE, 5G).

Researcher:- Henry Lancaster
Current publication date:- October 2019 (18th Edition)

Executive Summary

Croatia prepares delayed spectrum auction roadmap

The telecoms market in Croatia has been shaped by the country having joined the European Union in 2013, a process which resulted in market liberalisation and the creation of a regulatory environment conducive to competition. Alternative operators have entered the market and there is effective competition in the in the fixed-line, broadband and mobile markets.

The market has attracted international players including Telekom Austria and Tele2 Group, though the latter in mid-2019 sold its local unit Tele2 Croatia to United Group, a company with existing telecom and pay TV interests in the region. As a result, further investment and an expansion of Tele2 Croatia’s offerings are expected into 2020.

Croatia’s mobile market is served by three network operators, while there is also room for a small number of MVNOs. The network operators have focused on improving ARPU by encouraging prepaid subscribers to migrate to postpaid plans, and on developing revenue from customer use of mobile data services. To this end considerable investment is ongoing to upgrade network infrastructure, with the incumbent telco Hrvatski Telekom spearheading trials of 5G technologies and services.

The broadband sector benefits from effective competition between the fixed-line DSL and cable access platforms, while there are also a number of fibre deployments in urban areas. The sector is being supported by the government’s broadband plan which aims to provide an improved broadband service nationally by 2020. As a result of competition and continuing investment among operators, the country has a relatively high broadband penetration rate for the region.

This report provides an overview of Croatia’s fixed-line market, covering regulatory developments, infrastructure and the financial and operating performance of the main operators. The report also covers the mobile voice and data markets, including statistics on service providers, and an assessment of network developments and deployed technologies. In addition, the report reviews the fixed and fixed wireless broadband segment, including statistics and subscriber forecasts to 2024.

Key developments:

  • Hrvatski Telekom begins process to sell its 17.4% stake in Optima Telekom;
  • Tele2 Croatia sold to United Group;
  • A1 Croatia and Hrvatski Telekom deploy NB-IoT network;
  • Hrvatski Telekom trials 5G in preparation for 2020 spectrum auctions;
  • Regulator allocates remaining 800MHz spectrum;
  • A1 Croatia expands DOCSIS3.1-based services;
  • Regulator funds rural broadband projects;
  • Report update includes the regulator's market data to June 2019, telcos' operating and financial data to Q2 2019, Telecom Maturity Index charts and analyses; recent market developments.

Companies mentioned in this report:

Hrvatski Telekom (HT), Optima Telekom, Metronet, A1 Croatia (VIPnet), Tele2 Croatia

Henry Lancaster
October 2019

Table of Contents

  • Key statistics

  • Telecommunications market

    • Historical overview
    • Market analysis
    • Regional European Market Comparison
      • Europe Telecom Maturity Index by tier
      • TMI versus GDP
      • Mobile and mobile broadband penetration
      • Fixed versus mobile broadband penetration
  • Regulatory environment

    • Historical overview
    • Regulatory authority
    • Telecom sector liberalisation
    • Privatisation
    • Interconnect
    • Universal Service
    • Access
    • Number Portability (NP)
    • Carrier PreSelection (CPS)
  • Fixed network operators

    • Hrvatski Telekom (HT)
    • A1 Croatia
    • Optima Telekom
    • Metronet
  • Telecommunications infrastructure

    • Overview of the national telecom network
    • International infrastructure
    • Cloud computing
    • Wholesale
    • Smart Infrastructure
  • Broadband market

    • Introduction and statistical overview
      • Market analysis
      • Broadband statistics
    • Hybrid Fibre Coax (HFC) networks
    • Digital Subscriber Line (DSL) networks
      • VDSL
      • G.fast
    • Fibre-to-the-Premises (FttP) networks
    • Other fixed broadband services
      • Wi-Fi
      • WiMAX
  • Digital economy

    • Introduction
    • E-government
    • E-education
    • E-health
  • Mobile communications

    • Market analysis
    • Mobile statistics
      • General statistics
    • Mobile infrastructure
      • 5G
      • 4G (LTE)
      • 3G
      • IoT and M2M networks
    • Mobile data
      • SMS/ MMS
    • Mobile broadband
      • Regulatory issues
    • Major mobile operators
      • Hrvatski Telekom (HT)
      • A1 Croatia
      • Tele2 Croatia
      • Mobile Virtual Network Operators (MVNOs)
    • Mobile content and applications
      • M-commerce
  • Appendix – Historic data


List of Tables

  • Table 1 – Top Level Country Statistics and Telco Authorities - Croatia – 2019 (e)
  • Table 2 – Development of telecom services revenue by sector – 2012 – 2019
  • Table 3 – Change in telecom services revenue by sector – 2013 – 2019
  • Table 4 – Change in mobile and fixed-line network voice traffic – 2010 – 2019
  • Table 5 – Accumulated fixed number portings – 2005 – 2019
  • Table 6 – Drop in the number of CPS access lines – 2008 – 2019
  • Table 7 – Hrvatski Telekom financial data – 2008 – 2019
  • Table 8 – Change in Hrvatski Telekom’s fixed voice and mobile revenue – 2010 – 2019
  • Table 9 – Decline in the number of Hrvatski Telekom retail fixed lines – 2005 – 2019
  • Table 10 – Decline in Hrvatski Telekom’s voice ARPU – 2009 – 2019
  • Table 11 – Development of A1 Croatia’s financial results – 2009 – 2019
  • Table 12 – Growth in A1 Croatia’s revenue – 2009 – 2019
  • Table 13 – Change in the number of A1 Croatia’s access lines in service – 2012 – 2019
  • Table 14 – Optima Telekom financial data – 2010 – 2019
  • Table 15 – Development of Optima Telekom operational data – 2010 – 2019
  • Table 16 – Change in the number of fixed lines in service and teledensity – 2009 – 2024
  • Table 17 – Increase in international internet bandwidth – 2009 – 2018
  • Table 18 – Growth in the number of fixed broadband subscribers and penetration rate – 2009 – 2024
  • Table 19 – Growth in broadband data traffic by type – 2012 – 2019
  • Table 20 – Broadband data traffic growth by type – 2013 – 2018
  • Table 21 – Broadband market revenue growth (mobile and fixed) – 2012 – 2019
  • Table 22 – Growth in the number of A1 Croatia’ broadband subscriber base – 2011 – 2019
  • Table 23 – Increase in the number of cable broadband subscribers – 2010 – 2019
  • Table 24 – Change in DSL accesses by type –2010 – 2019
  • Table 25 – Change in the number of HT’s retail DSL subscriber base – 2009 – 2019
  • Table 26 – Growth in the number of fibre broadband subscribers – 2015 – 2019
  • Table 27 – Growth in the number of fixed wireless broadband lines – 2017 – 2019
  • Table 28 – Growth in the number of mobile subscribers and penetration rate – 2009 – 2024
  • Table 29 – Change in the mobile market share of subscribers by operator – 2008 – 2019
  • Table 30 – Increase in mobile network voice traffic – 2010 – 2019
  • Table 31 – Development of mobile market revenue – 2012 – 2019
  • Table 32 – Change in the number of prepaid users and proportion to total – 2009 – 2018
  • Table 33 – Decline in HT Group’s mobile prepaid subscribers – 2009 – 2019
  • Table 34 – Decline in A1 Croatia’s prepaid subscribers and proportion to total – 2009 – 2019
  • Table 35 – Growth in the number of M2M connections – 2017 – 2019
  • Table 36 – A1 Croatia M2M connections – 2016 – 2019
  • Table 37 – Change in SMS and MMS messages sent – 2009 – 2019
  • Table 38 – Growth in the number of mobile broadband subscribers and penetration – 2009 – 2024
  • Table 39 – Decline in the number of dedicated mobile broadband subscribers – 2007 – 2019
  • Table 40 – Increase in mobile broadband revenue and traffic – 2017 – 2019
  • Table 41 – Growth in the number of A1 Croatia’s mobile broadband subscribers – 2008 – 2019
  • Table 42 – Accumulated and annual mobile ported numbers – 2006 – 2019
  • Table 43 – Growth in mobile roaming traffic – 2016 – 2019
  • Table 44 – Increase in HT Group’s mobile revenue (HRK) – 2012 – 2019
  • Table 45 – Decline in HT’s mobile annualised ARPU – 2015 – 2019
  • Table 46 – Change in HT’s mobile prepaid and contract customer base – 2009 – 2019
  • Table 47 – A1 Croatia prepaid, postpaid and blended monthly ARPU – 2004 – 2019
  • Table 48 – Change in A1 Croatia’s Minutes of Use (MOU) – 2007 – 2019
  • Table 49 – Development of A1 Croatia’s subscriber base – 2007 – 2019
  • Table 50 – Development of Tele2 Croatia’s financial data – 2007 – 2019
  • Table 51 – Change in Tele2 Croatia’s mobile revenue by segment – 2015 - 2019
  • Table 52 – Growth in Tele2 Croatia’s mobile subscriber base – 2007 – 2019
  • Table 53 – Historic - Fixed lines in service and teledensity – 2000 – 2009
  • Table 54 – Historic - Internet users and penetration rates – 2000 – 2015
  • Table 55 – Historic - International internet bandwidth – 2001 – 2009
  • Table 56 – Historic - Fixed broadband subscribers and penetration rate – 2003 – 2009
  • Table 57 – Historic – Mobile subscribers and penetration rate – 1997 – 2009
  • Table 58 – Historic - Prepaid users and proportion of total – 2002 – 2009
  • Table 59 – Historic - SMS and MMS messages sent – 2003 – 2009

List of Charts

  • Chart 1 – Development of telecom services revenue by sector – 2012 – 2019
  • Chart 2 – Change in telecom services revenue by sector – 2013 – 2019
  • Chart 3 – Change in mobile and fixed-line network voice traffic – 2010 – 2019
  • Chart 4 – Europe Telecoms Maturity Index – Market Leaders (top tier)
  • Chart 5 – Europe Telecoms Maturity Index – Market Challengers (middle tier)
  • Chart 6 – Europe Telecoms Maturity Index – Market Emergents (bottom tier)
  • Chart 7 – Overall view - Telecoms Maturity Index vs GDP per Capita
  • Chart 8 – Europe - mobile subscriber penetration vs mobile broadband penetration
  • Chart 9 – Scandinavia and Baltics: mobile subscriber penetration vs mobile broadband penetration
  • Chart 10 – Northern Europe –mobile subscriber penetration vs mobile broadband penetration
  • Chart 11 – Southern Europe mobile subscriber penetration vs mobile broadband penetration
  • Chart 12 – Eastern Europe mobile subscriber penetration vs mobile broadband penetration
  • Chart 13 – Scandinavia and Baltics fixed and mobile broadband penetration
  • Chart 14 – Northern Europe fixed and mobile broadband penetration
  • Chart 15 – Southern Europe fixed and mobile broadband penetration
  • Chart 16 – Eastern Europe fixed and mobile broadband penetration
  • Chart 17 – Drop in the number of CPS access lines – 2008 – 2019
  • Chart 18 – Hrvatski Telekom financial data – 2008 – 2019
  • Chart 19 – Change in Hrvatski Telekom’s fixed voice and mobile revenue – 2010 – 2019
  • Chart 20 – Decline in the number of Hrvatski Telekom retail fixed lines – 2005 – 2019
  • Chart 21 – Decline in Hrvatski Telekom’s voice ARPU – 2009 – 2019
  • Chart 22 – Development of A1 Croatia’s financial results – 2009 – 2019
  • Chart 23 – Growth in A1 Croatia’s revenue – 2009 – 2019
  • Chart 24 – Change in the number of A1 Croatia’s access lines in service – 2012 – 2019
  • Chart 25 – Optima Telekom financial data – 2010 – 2019
  • Chart 26 – Development of Optima Telekom operational data – 2010 – 2019
  • Chart 27 – Change in the number of fixed lines in service and teledensity – 2009 – 2024
  • Chart 28 – Increase in international internet bandwidth – 2009 – 2018
  • Chart 29 – Growth in the number of fixed broadband subscribers and penetration rate – 2009 – 2024
  • Chart 30 – Growth in broadband data traffic by type – 2012 – 2019
  • Chart 31 – Broadband market revenue growth (mobile and fixed) – 2012 – 2019
  • Chart 32 – Growth in the number of A1 Croatia’ broadband subscriber base – 2011 – 2019
  • Chart 33 – Increase in the number of cable broadband subscribers – 2010 – 2019
  • Chart 34 – Change in DSL accesses by type –2010 – 2019
  • Chart 35 – Change in the number of HT’s retail DSL subscriber base – 2009 – 2019
  • Chart 36 – Growth in the number of mobile subscribers and penetration rate – 2009 – 2024
  • Chart 37 – Change in the mobile market share of subscribers by operator – 2008 – 2019
  • Chart 38 – Increase in mobile network voice traffic – 2010 – 2019
  • Chart 39 – Development of mobile market revenue – 2012 – 2019
  • Chart 40 – Change in the number of prepaid users and proportion to total – 2009 – 2018
  • Chart 41 – Decline in HT Group’s mobile prepaid subscribers – 2009 – 2019
  • Chart 42 – Decline in A1 Croatia’s prepaid subscribers and proportion to total – 2009 – 2019
  • Chart 43 – Growth in the number of M2M connections – 2017 – 2019
  • Chart 44 – Change in SMS and MMS messages sent – 2009 – 2019
  • Chart 45 – Growth in the number of mobile broadband subscribers and penetration – 2009 – 2024
  • Chart 46 – Decline in the number of dedicated mobile broadband subscribers – 2007 – 2019
  • Chart 47 – Growth in the number of A1 Croatia’s mobile broadband subscribers – 2008 – 2019
  • Chart 48 – Increase in HT Group’s mobile revenue (HRK) – 2012 – 2019
  • Chart 49 – Decline in HT’s mobile annualised ARPU – 2015 – 2019
  • Chart 50 – Change in HT’s mobile prepaid and contract customer baes – 2009 – 2019
  • Chart 51 – A1 Croatia prepaid, postpaid and blended monthly ARPU – 2004 - 2019
  • Chart 52 – Change in A1 Croatia’s Minutes of Use (MOU) – 2007 – 2019
  • Chart 53 – Development of A1 Croatia’s subscriber base – 2007 – 2019
  • Chart 54 – Development of Tele2 Croatia’s financial data – 2007 – 2019
  • Chart 55 – Change in Tele2 Croatia’s mobile revenue by segment – 2015 - 2019
  • Chart 56 – Growth in Tele2 Croatia’s mobile subscriber base – 2007 – 2019

List of Exhibits

  • Exhibit 1 – Generalised Market Characteristics by Market Segment
  • Exhibit 2 – Access and the local loop

Related Reports

Purchase this Report

US$1,150.00

Licence Information

Share this Report

Purchase with Confidence

The help, insight and quick turnaround times across such vast time-zone differences are sincerely appreciated !

David Townshend, OLX Inc, Africa

Special Offers

Estonia - Telecoms, Mobile and Broadband - Statistics and Analyses
US$575.00 until 18 Dec 2019
(normal price US$1,150.00)

Ireland - Telecoms, Mobile and Broadband - Statistics and Analyses
US$575.00 until 18 Dec 2019
(normal price US$1,150.00)

Sample Reports

A selection of downloadable samples from our Annual Publications catalogue.


Download a Sample Report

More than 4,000 customers from 140 countries utilise BuddeComm Research

Are you interested in BuddeComm's Custom Research Service?

News & Views

Have the latest telecommunications industry news delivered to your inbox by subscribing to Paul's FREE weekly News & Views.