Croatia - Telecoms, Mobile and Broadband - Statistics and Analyses

Publication Overview

This report provides a comprehensive overview of trends and developments in Croatia’s telecommunications market. The report analyses the fixed-line, mobile and broadband sectors. Subjects include:

  • Market and industry analyses, trends and developments;
  • Facts, figures and statistics;
  • Industry and regulatory issues;
  • Infrastructure developments;
  • Major Players, Revenues, Subscribers, ARPU, MoU;
  • Mobile Voice and Data Markets;
  • Broadband (FttP, DSL, cable, wireless);
  • Mobile subscribers and ARPU;
  • Broadband market forecasts;
  • Government policies affecting the telecoms industry;
  • Market liberalisation and industry issues;
  • Telecoms operators – privatisation, IPOs, acquisitions, new licences;
  • Mobile technologies (GSM; 3G, HSPA, LTE, 5G).

Researcher:- Henry Lancaster
Current publication date:- October 2018 (17th Edition)

Executive Summary

Croatia’s Hrvatski Telekom trialling 5G

The telecoms market in Croatia has been shaped by the country having joined the European Union in 2013, a process which resulted in market liberalisation and the creation of a regulatory environment conducive to competition. Alternative operators have entered the market and there is effective competition in the in the fixed-line, broadband and mobile markets.

Operators are investing in network infrastructure to support bandwidth-intensive services. In common with developments elsewhere in Europe, investment is being earmarked for fibre and mobile infrastructure while the fixed-voice market continues to dwindle.

The mobile market has one of the highest penetration rates in the Balkans region. Three network operators dominate the market, though there is also room for a small number of MVNOs. The network operators have focused on improving ARPU by encouraging prepaid subscribers to migrate to postpaid plans, and on developing revenue from customer use of mobile data services. To this end considerable work is ongoing to upgrade network infrastructure, with the incumbent telco Hrvatski Telekom spearheading trials of 5G technologies and services.

This report provides a review of Croatia’s fixed-line market, covering regulatory developments, fixed-line infrastructure and the financial and operating performance of the main operators. The report also analyses the developing broadband market including a variety of statistics and subscriber forecasts. In addition the report assesses the mobile voice and data segments, detailing financial and performance statistics of the service providers, assessing network developments and technologies and examining a range of mobile services including m-commerce.

Key developments:

  • Hrvatski Telekom launches Croatia’s first NB-IoT network, trials 5G technologies;
  • Regulator sets new fixed and mobile termination rates to 2019;
  • VIPnet rebranded as A1 Croatia;
  • HT trials G.fast technology, launches gigabit services;
  • Amendments to the Electronic Communications Act come into force;
  • Optima Telekom reports 27.7% increase in revenue for the first half of 2018;
  • Government launches National Program for the Development of Shared Broadband Infrastructure program;
  • Regulator funds rural broadband projects;
  • Government abolishes 6% tax on mobile services revenue;
  • Regulator allocates remaining 800MHz spectrum;
  • Report update includes the regulator’s market data to June 2018, telcos’ operating and financial data to Q2 2018, recent market developments.

Companies mentioned in this report:

Hrvatski Telekom (HT), A1 Croatia (VIPnet), Tele2 Croatia, H1 Telekom, Optima Telekom, Metronet

Table of Contents

  • 1. Key statistics
    • 1.1 Country overview
  • 2. Telecommunications market
    • 2.1 Historical overview
    • 2.2 Market analysis
  • 3. Regulatory environment
    • 3.1 Historical overview
    • 3.2 Regulatory authority
    • 3.3 Telecom sector liberalisation
    • 3.4 Privatisation
    • 3.5 Interconnect
    • 3.6 Access
    • 3.7 Number Portability (NP)
    • 3.8 Carrier PreSelection (CPS)
  • 4. Fixed network operators
    • 4.1 Hrvatski Telekom (HT)
    • 4.2 A1 Croatia
    • 4.3 Optima Telekom
    • 4.4 Metronet
  • 5. Telecommunications infrastructure
    • 5.1 Overview of the national telecom network
    • 5.2 International infrastructure
    • 5.3 Cloud computing
    • 5.4 Wholesale
  • 6. Broadband market
    • 6.1 Introduction and statistical overview
      • 6.1.1 Market analysis
      • 6.1.2 Broadband statistics
      • 6.1.3 Forecasts – broadband subscribers – 2019; 2021; 2023
    • 6.2 Hybrid Fibre Coax (HFC) networks
    • 6.3 Digital Subscriber Line (DSL) networks
      • 6.3.1 VDSL
      • 6.3.2 G.fast
    • 6.4 Fibre-to-the-Premises (FttP) networks
    • 6.5 Other fixed broadband services
      • 6.5.1 Wi-Fi
      • 6.5.2 WiMAX
  • 7. Digital economy
    • 7.1 Introduction
    • 7.2 E-government
    • 7.3 E-education
    • 7.4 E-health
    • 7.5 Videostreaming
  • 8. Mobile communications
    • 8.1 Market analysis
    • 8.2 Mobile statistics
      • 8.2.1 General statistics
    • 8.3 Mobile infrastructure
      • 8.3.1 5G
      • 8.3.2 4G (LTE)
      • 8.3.3 3G
      • 8.3.4 IoT and M2M networks
    • 8.4 Mobile data
      • 8.4.1 SMS/ MMS
    • 8.5 Mobile broadband
      • 8.5.1 Regulatory issues
      • 8.5.2 Roaming
    • 8.6 Major mobile operators
      • 8.6.1 Hrvatski Telekom (HT)
      • 8.6.2 A1 Croatia
      • 8.6.3 Tele2 Croatia
      • 8.6.4 Mobile Virtual Network Operators (MVNOs)
    • 8.7 Mobile content and applications
      • 8.7.1 M-commerce
      • Table 1 – Top Level Country Statistics and Telco Authorities - Croatia – 2018 (e)
      • Table 2 – Telecom services revenue by sector – 2012 - 2018
      • Table 3 – Telecom services revenue by sector, annual change – 2013 - 2018
      • Table 4 – Mobile and fixed-line network traffic – 2010 - 2015
      • Table 5 – Accumulated fixed number portings – 2005 - 2018
      • Table 6 –CPS lines – 2008 - 2018
      • Table 7 – Fixed-line market share by operator – 2008 - 2017
      • Table 8 – Hrvatski Telekom financial data – 2008 - 2018
      • Table 9 – Hrvatski Telekom wholesale, IP, data revenue – 2010 - 2015
      • Table 10 – Hrvatski Telekom fixed and mobile revenue – 2010 - 2018
      • Table 11 – Hrvatski Telekom retail fixed lines by type – 2005 - 2018
      • Table 12 – HT voice ARPU – 2004 - 2018
      • Table 13 – A1 Croatia financial data – 2004 - 2018
      • Table 14 – A1 Croatia fixed-lines – 2012 - 2018
      • Table 15 – Optima Telekom financial data by sector– 2010 - 2018
      • Table 16 – Optima Telekom operational data – 2010 - 2018
      • Table 17 – Historic - Fixed lines in service and teledensity – 2000 - 2009
      • Table 18 – Fixed lines in service and teledensity – 2010 - 2018
      • Table 19 – International internet bandwidth – 2001 - 2016
      • Table 20 – Internet users and penetration rates – 2000 - 2018
      • Table 21 – Fixed broadband subscribers and penetration rate – 2003 - 2018
      • Table 22 – Broadband data traffic by type – 2012 - 2018
      • Table 23 – Broadband data traffic growth by type – 2013 - 2018
      • Table 24 – Broadband market revenue (mobile and fixed) – 2012 - 2018
      • Table 25 – Forecast fixed broadband subscribers – 2019; 2021; 2023
      • Table 26 – A1 Croatia cable broadband subscribers – 2016 - 2018
      • Table 27 – Cable broadband subscribers – 2010 - 2018
      • Table 28 – DSL accesses by type –2010 - 2018
      • Table 29 – HT retail DSL subscribers – 2002 - 2018
      • Table 30 – Fibre broadband subscribers – 2015 - 2018
      • Table 31 – HT MAXtv subscribers – 2006 - 2018
      • Table 32 – IPTV subscribers – 2011 - 2018
      • Table 33 – Historic – Active mobile subscribers and penetration rate – 1997 - 2009
      • Table 34 – Active mobile subscribers and penetration rate – 2010 - 2019
      • Table 35 – Mobile market share of subscribers – 2008 - 2018
      • Table 36 – Mobile network traffic – 2010 - 2018
      • Table 37 – Mobile market revenue – 2012 - 2018
      • Table 38 – Total prepaid users – 2002 - 2018
      • Table 39 – HT mobile prepaid subscribers – 2001 - 2018
      • Table 40 – A1 Croatia prepaid subscribers – 2004 - 2018
      • Table 41 – M2M connections – 2017 - 2018
      • Table 42 – A1 Croatia M2M connections – 2016 - 2018
      • Table 43 – Total SMS and MMS messages sent – 2003 - 2018
      • Table 44 – Mobile broadband subscribers and penetration – 2012 - 2018
      • Table 45 – Dedicated mobile broadband subscribers – 2007 - 2018
      • Table 46 – A1 Croatia mobile broadband subscribers – 2008 - 2018
      • Table 47 – Accumulated and annual mobile ported numbers – 2006 - 2018
      • Table 48 – European roaming charges – 2007 – 2016
      • Table 49 – European data roaming charges – 2014 - 2017
      • Table 50 – HT mobile revenue (€) – 2004 - 2018
      • Table 51 – HT Group mobile revenue (HRK) – 2012 - 2018
      • Table 52 – HT mobile annualised ARPU – 2004 - 2018
      • Table 53 – HT mobile customers – 2007 - 2018
      • Table 54 – A1 Croatia prepaid, postpaid and blended monthly ARPU – 2004 - 2018
      • Table 55 – A1 Croatia Minutes of Use (MOU) – 2007 - 2018
      • Table 56 – A1 Croatia subscribers – 2007 - 2018
      • Table 57 – Tele2 Croatia financial data – 2007 - 2018
      • Table 58 – Tele2 revenue by type – 2015 - 2018
      • Table 59 – Tele2 subscribers – 2007 - 2018
      • Chart 1 – Telecom services revenue by sector – 2012 – 2018
      • Chart 2 – Fixed-line market share by operator – 2008 - 2017
      • Chart 3 – Hrvatski Telekom financial data – 2008 - 2018
      • Chart 4 – A1 Croatia financial data – 2004 - 2018
      • Chart 5 – Optima Telekom financial data by sector– 2010 – 2018
      • Chart 6 – Optima Telekom operational data – 2010 – 2018
      • Chart 7 – Fixed lines in service and teledensity – 2010 – 2018
      • Chart 8 – Fixed broadband subscribers and penetration rate – 2003 - 2018
      • Chart 9 – Mobile subscribers and penetration rate – 2005 - 2019
      • Chart 10 – Mobile market share of subscribers – 2008 - 2018
      • Chart 11 – HT mobile prepaid subscribers – 2001 - 2018
      • Chart 12 – VIPnet prepaid subscribers – 2004 - 2018
      • Chart 13 – Dedicated mobile broadband subscribers – 2007 - 2018
      • Chart 14 – A1 Croatia prepaid, postpaid and blended monthly ARPU – 2004 - 2018
      • Chart 15 – Tele2 Croatia financial data – 2007 - 2018
      • Exhibit 1 – Access and the local loop

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