Jamaica - Telecoms, Mobile and Broadband - Statistics and Analyses

Executive summary

Jamaica sees more developments in m-money segment

Jamaica’s telecom sector is largely propped up by the mobile sector, which accounts for most internet connections as well as a dominant share of sector revenue. The merger between Digicel and Claro’s Jamaican business in 2012 strengthened Digicel’s position in the market. Both Digicel and its only rival, Flow (supported by its new owner Liberty Global), have extended their LTE networks across the island, offering coverage to about 90% of the population by the end of 2018. Digicel during the year signed a sale and leaseback arrangement affecting a number of base stations and launched its MyCash m-money service, while Liberty Global is in the process of taking complete control of its local unit, trading under the Flow Jamaica banner.

The regulator has endeavoured to develop the MVNO sector in a bid to improve competition. Although it had intended to licence up to 12 operators, only one licence has been issued, to Symbiote Investments, though this was revoked in mid-2018 after the licensee failed to make progress in launching services (compounded by its involvement in a bribery scandal).

This report contains overviews, analyses and statistics of the Jamaican fixed-line, mobile and broadband markets together with information on convergence issues and on the country’s fixed line incumbent and major mobile operators.

Key developments:

  • Digicel launches MyCash m-banking service;
  • Regulator revokes Symbiote’s mobile licence;
  • Liberty Global seeking complete ownership of C&W Jamaica;
  • Ericsson completes network upgrade for Flow Jamaica;
  • Digicel and Flow Jamaica expand LTE services reach;
  • Digicel expands FttP network, demonstrates XG-PON technology providing data at up to 10Gb/s;
  • Digicel completes nationwide WiMAX network using 2.5GHz spectrum assets;
  • Flow embarks on $150 million investment program in Jamaica, secures spectrum in the AWS band between 1710MHz and 2200MHz;
  • East-West cable between Jamaica, the British Virgin Islands and the Dominican Republic augments capacity for data and telephony services;
  • Government sets up Quality of Service platform to incorporate fixed, mobile and internet services;
  • IXP opened to improve domestic internet traffic flow and reduce costs;
  • Report update includes the regulator’s annual report for 2017, market updates to Q2 2018, operator data to Q3 2018, ITU’s 2017 market data, recent market developments.

Companies mentioned in this report:

Columbus Communications, Digicel, Cable & Wireless, Flow, LIME, Liberty Global

Table of Contents

  • 1. Executive summary
  • 2. Key Statistics
  • 3. Country overview
  • 4. Telecommunications market
  • 5. Regulatory Environment
    • 5.1 Background
    • 5.2 Regulatory authorities
    • 5.3 Regulatory developments
      • 5.3.1 Number Portability (NP)
      • 5.3.2 Quality of Service (QoS)
      • 5.3.3 Infrastructure sharing
      • 5.3.4 Termination rates
  • 6. Fixed network operators
  • 7. Telecommunications Infrastructure
    • 7.1 Overview of the national telecom network
    • 7.2 International infrastructure
      • 7.2.1 Submarine cable networks
  • 8. Fixed-line broadband market
    • 8.1 Introduction and statistical overview
    • 8.2 Market analysis
    • 8.3 Broadband statistics
    • 8.4 Forecasts – broadband subscribers – 2019; 2022; 2023
    • 8.5 Fixed-line broadband technologies
      • 8.5.1 Hybrid Fibre Coax (HFC) networks
      • 8.5.2 Digital Subscriber Line (DSL) networks
      • 8.5.3 Fibre-to-the-Premises (FttP) networks
      • 8.5.4 Other fixed broadband services
  • 9. Mobile market
    • 9.1 Introduction
    • 9.2 Mobile statistics
    • 9.3 Mobile broadband
    • 9.4 Forecasts – mobile subscribers 2019; 2021, 2023
    • 9.5 Regulatory issues
      • 9.5.1 Licences
      • 9.5.2 700MHz auction
      • 9.5.3 1710MHz and 2200MHz
      • 9.5.4 MTRs
    • 9.6 Mobile infrastructure
      • 9.6.1 4G (LTE)
    • 9.7 Major mobile operators
      • 9.7.1 Digicel
      • 9.7.2 Flow Jamaica
      • 9.7.3 MVNOs
    • 9.8 Mobile content and applications
      • 9.8.1 M-banking
  • 10. Related reports
  • Table 1 – Top Level Country Statistics and Telco Authorities – Jamaica – 2018 (e)
  • Table 2 – GDP developments - 2010 - 2018
  • Table 3 – Flow fixed-line and broadband subscribers - 2017 - 2018
  • Table 4 – Historic - Fixed lines in service and teledensity - 2000 - 2009
  • Table 5 – Fixed lines in service and teledensity - 2010 - 2018
  • Table 6 – Fixed-line voice revenue by service - 2014 - 2018
  • Table 7 – Fixed-line market revenue - 2014 - 2018
  • Table 8 – Fixed-line voice ARPU by service - 2014 - 2018
  • Table 9 – International bandwidth - 2001 - 2016
  • Table 10 – Historic - Internet users, penetration - 2000 – 2009
  • Table 11 – Internet users, penetration - 2010 – 2018
  • Table 12 – Historic – Dial-up internet subscribers – 2006 - 2016
  • Table 13 – Fixed-line broadband subscribers and penetration – 2006 - 2018
  • Table 14 – Internet market revenue - 2014 - 2018
  • Table 15 – Forecast broadband subscribers and penetration – 2019; 2022; 2023
  • Table 16 – Cable broadband subscribers - 2013 - 2018
  • Table 17 – DSL subscribers - 2013 - 2018
  • Table 18 – Historic - Mobile subscribers and penetration rate - 2000 - 2009
  • Table 19 – Mobile subscribers and penetration rate - 2010 - 2018
  • Table 20 – Mobile prepaid and contract subscribers - 2007 - 2018
  • Table 21 – Mobile market share by operator - 2003 - 2015
  • Table 22 – SMS traffic - 2015 - 2018
  • Table 23 – Mobile market revenue - 2014 - 2018
  • Table 24 – Mobile internet subscribers - 2010 - 2018
  • Table 25 – Forecast mobile subscribers – 2019; 2021; 2023
  • Table 26 – Digicel Jamaica financial results – 2013 - 2015
  • Table 27 – Flow Jamaica revenue (old style)– 2015 - 2017
  • Table 28 – Flow Jamaica revenue (new style)– 2016 - 2017
  • Table 29 – Flow Jamaica mobile subscribers – 2016 - 2018
  • Chart 1 – Fixed lines in service and teledensity – 2000 - 2018
  • Chart 2 – Internet users, penetration – 2003 - 2018
  • Chart 3 – Fixed-line broadband subscribers and penetration – 2006 – 2018
  • Chart 4 – Mobile subscribers and penetration rate – 2000 - 2018
  • Chart 5 – Mobile prepaid and contract subscribers - 2007 – 2018
  • Chart 6 – Mobile internet subscribers - 2010 – 2018
  • Exhibit 1 – Major submarine cable networks serving Jamaica
  • Exhibit 2 – Jamaica’s e-Learning program

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