Australia - Telecoms & IT - Outsourcing Market


This report looks at the development of outsourcing in the Australian communications and IT marketplace. It considers common reasons for outsourcing, and notes the major users of outsourcing services in Australia. It also mentions some problems that have been reported with outsourcing in the past. Turning to the supply side, the report notes the revenues and growth of the outsourcing sector, and the major service providers. The major outsourcing service providers are notably multi-national organisations. This report was archived in March 2005.

Table of Contents

  • 1. Synopsis
  • 2. Introduction
  • 3. Common reasons for outsourcing
  • 4. Major users of outsourcing
  • 5. Outsourcing opportunities for Australia
  • 6. Problems with outsourcing
    • 6.1 Customer dissatisfaction
    • 6.2 Customers need flexibility
  • 7. Revenue and growth statistics
    • 7.1 Statistical overviews
    • 7.2 Outsourcing reaches SMEs
  • 8. Major players in Australia’s outsourcing market
    • 8.1 Overview
    • 8.2 Computer Sciences Corporation
    • 8.3 EDS
    • 8.4 IBM
    • 8.5 Infosys Technologies
    • 8.6 Satyam Computer Services
    • 8.7 Tata Consultancy Services
  • 9. Related reports
  • Table 1 – Estimated growth of the outsourcing market in Australia – 1999 - 2005
  • Table 2 – Communications outsourcing/FM market revenue – 1995 - 2006
  • Exhibit 1 – IT&T business processes that may be outsourced

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Strategies & Analyses (Industry & Markets)

Number of pages 7

Status Archived

Last updated 9 Dec 2004
Update History

Analyst: Henry Lancaster

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