Malaysia - Major Telecommunications Operators

Synopsis

The changing landscape of the Malaysian telecom market has over time witnessed the restructuring of all the main players. The government has been a strong supporter of the rationalisation of what had been seen as an ‘overcrowded’ operator market at times, this concern referring specifically to the mobile segment. A particularly significant merger between Telekom Malaysia and Celcom took place early on, creating a lot of interest. At the same time, but with less fanfare, Maxis acquired Time dotCom’s mobile unit. These changes resulted in the number of mobile operators being effectively reduced from five to three. The 3G licensing process provided a boost to the market and also saw the arrival of another (fourth) player, U Mobile, after it was surprisingly awarded a 3G licence. The allocation of 3G mobile licences also proved controversial with one of the operators initially missing out then picking up a licence in a surprising fashion. More recently, incumbent Telekom Malaysia, as part of a major restructure, ‘decoupled’ its mobile and fixed-line businesses in a move that saw Celcom and its mobile operations become part of Telekom Malaysia International (TMI) which in turn became Axiata. Since then, Axiata has been building an influential regional presence in the mobile segment.

By mid-2015, the mobile operators were locked in close combat: Celcom, with 12.3 million subscribers, had the largest share of the mobile market (31.3%), very closely followed by Maxis with 31% and Digi with 30%.

This report looks at the significant telecom operators across the Malaysian market.

Key developments:

  • DiGi’s subscriber base has been growing strongly, with the operator steadily increasing market share;
  • Maxis continues to lose market share and has lost the number one position to Celcom, which also has been growing strongly.
  • Maxis claims to have the largest 4G population coverage with a target of over 50% coverage by the end of 2015.
  • MyRepublic, a start-up fibre broadband provider in Singapore expects to enter the Malaysian market by mid-2016,
  • Microsoft and Telekom Malaysia announced a partnership to deliver cloud-based digital services.
  • ZTE entered a partnership with U Mobile for the development of 5G mobile broadband technologies.
  • TM said it had achieved 65% population coverage for its 4G WiMAX service.

Companies mentioned in this report:

Telekom Malaysia; Celcom; Maxis Communications; Time dotcom; Axiata; U Mobile; U Telecom; DiGi; TM Touch; TM Cellular; TRI Celcom; Keretapi Tanah Melayu Berhad (KTMB); TMNet; MyRepublic.

Table of Contents

  • 1. Synopsis
  • 2. Major operators
    • 2.1 Overview
    • 2.2 Statistics
  • 3. Telekom Malaysia
    • 3.1 Overview
    • 3.2 Corporate structure
    • 3.3 Financials
    • 3.4 Fixed-line services
      • 3.4.1 Overview
    • 3.5 Broadband
      • 3.5.1 TMNet
      • 3.5.2 HSBB/UniFi
      • 3.5.3 4G / LTE
  • 4. Axiata
    • 4.1 Overview
    • 4.2 Corporate structure
    • 4.3 Financial performance
    • 4.4 Operations
  • 5. Celcom
    • 5.1 Overview
    • 5.2 Operating statistics
    • 5.3 Financial Performance
    • 5.4 Business strategies
    • 5.5 3G development
    • 5.6 Network development
    • 5.7 Altel
  • 6. Maxis Communications
    • 6.1 Overview
    • 6.2 Financial performance
    • 6.3 Mobile services
      • 6.3.1 Operational statistics
      • 6.3.2 Business strategies
      • 6.3.3 Network development
      • 6.3.4 3G development
      • 6.3.5 Wireless broadband
      • 6.3.6 LTE / 4G
  • 7. Digi Communications
    • 7.1 Overview
    • 7.2 Operating statistics
    • 7.3 Financial performance
    • 7.4 Development
    • 7.5 Business strategies
    • 7.6 4G / LTE
  • 8. U Mobile
    • 8.1 Overview
    • 8.2 Operational statistics
    • 8.3 Network development
  • 9. Time dotCom
    • 9.1 Overview
    • 9.2 Financials
    • 9.3 Fixed network
    • 9.4 Broadband
  • 10. Related reports
  • Table 1 - Mobile operators, subscribers and annual change – June 2015
  • Table 2 -Total mobile subscribers and market share by operator – June 2015
  • Table 3 – Telekom Malaysia’s by product segment – June 2015
  • Table 4 – Telekom Malaysia’s revenue share by product segment – 2008 - 2015
  • Table 5 – Telekom Malaysia’s ARPU - by service category – 2011 - 2015
  • Table 6 – Telekom Malaysia’s capital expenditure – 2007 - 2015
  • Table 7 – Telekom Malaysia’s fixed-line subscribers – 2007 - 2015
  • Table 8 – TMNet’s broadband subscribers – 2003 - 2015
  • Table 9 – TM’s broadband subscribers – FttX v. DSL - 2013 - 2015
  • Table 10 – TM’s UniFi broadband subscribers – 2010 - 2015
  • Table 11 – TMNet broadband subscribers – business v. residential – September 2013
  • Table 12 – Axiata’s total mobile subscribers – 2010 - 2014
  • Table 13 – Celcom mobile subscribers – 2005 - 2015
  • Table 14 – Celcom – prepaid and postpaid subscribers – 2011 - 2015
  • Table 15 – Celcom ARPU – prepaid and postpaid – 2008 - 2015
  • Table 16 – Celcom’s 3G mobile subscribers – 2012 - 2013
  • Table 17 – Celcom’s mobile broadband subscribers – 2008 - 2014
  • Table 18 – Celcom’s smartphone penetration – 2014 - 2015
  • Table 19 – Maxis capital expenditure – 2007 - 2015
  • Table 20 – Maxis mobile subscribers – 2006 - 2015
  • Table 21 – Maxis 3G mobile subscribers – 2012 - 2013
  • Table 22 – Maxis mobile subscribers – prepaid v. postpaid, – June 2014
  • Table 23 – Maxis mobile subscribers – prepaid v. postpaid, – June 2015
  • Table 24 – Maxis mobile ARPU – prepaid, postpaid, wireless and blended – 2007 - 2015
  • Table 25 – Maxis’ smartphone penetration – 2014 - 2015
  • Table 26 – Maxis’ wireless broadband subscribers – 2009 - 2015
  • Table 27 – DiGi mobile subscribers – 2006 - 2015
  • Table 28 – DiGi’s 3G mobile subscribers – 2012 - 2013
  • Table 29 – DiGi’s mobile subscribers – prepaid v. postpaid – June 2014
  • Table 30 – DiGi’s mobile subscribers – prepaid v. postpaid – June 2015
  • Table 31 – DiGi’s ARPU – prepaid, postpaid, blended – 2008 - 2015
  • Table 32 – DiGi’s mobile internet subscribers – 2009 - 2015
  • Table 33 – DiGi capital expenditure – 2006 - 2015
  • Table 34 – DiGi service revenue – proportion of voice v. data – 2009 - 2014
  • Table 35 – U Mobile subscribers – 2008 - 2015
  • Chart 1 - Mobile subscribers market share by operator - 2015
  • Chart 2 - Telekom Malaysia's revenue share by product segment – 2008; 2011-2015
  • Chart 3 – TMNet’s broadband subscribers - 2005-2015
  • Exhibit 1 – Telekom Malaysia at a glance - 2015
  • Exhibit 2 – Axiata’s major shareholders – August 2013
  • Exhibit 3 – Maxis at a glance – 2015
  • Exhibit 4 – DiGi at a glance - 2015
  • Exhibit 5 – DiGi’s top 10 shareholders – November 2013

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