Australia - Telecoms & IT - Out-tasking and Offshoring


Fuelled by new telecommunications facilities, the creation of the virtual company is the latest industry trend. This allows companies to extend their communications network to employees, suppliers and customers, thus creating a virtual company. Tasks can be conducted anywhere within the network. IP-based technologies in the corporate communications infrastructure are a key driver here, particularly in combination with other developments, such as CRM and data centres. MASP and ASP developments can also greatly assist in building new companies. All these ingredients are an essential component of any virtual company, and need to be managed properly. Out-tasking or task-sourcing, together with offshoring, are strategic tools that should be considered. This report was archived in March 2005.

Table of Contents

  • 1. Synopsis
  • 2. Market Drivers
    • 2.1 IP=IT
    • 2.2 Data centres and CRMs based on broadband
    • 2.3 Managed services, task-sourcing and MASP based on the permission-based model
  • 3. Out-tasking
    • 3.1 building the virtual organisation
    • 3.2 Front-office developments
    • 3.3 Start now to be ready in 3 years
  • 4. Offshoring
    • 4.1 Offshoring statistics
    • 4.2 Win-win situation in India outsourcing
  • 5. Outsourcing to call centres
  • 6. Related reports
  • Exhibit 1 – Outsourced call centres overview – 2003

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Strategies & Analyses (Industry & Markets)

Number of pages 5

Status Archived

Last updated 8 Jun 2004
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Analyst: Paul Budde

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