Australia - Telecoms & IT - Out-tasking and Offshoring

Synopsis

Fuelled by new telecommunications facilities, the creation of the virtual company is the latest industry trend. This allows companies to extend their communications network to employees, suppliers and customers, thus creating a virtual company. Tasks can be conducted anywhere within the network. IP-based technologies in the corporate communications infrastructure are a key driver here, particularly in combination with other developments, such as CRM and data centres. MASP and ASP developments can also greatly assist in building new companies. All these ingredients are an essential component of any virtual company, and need to be managed properly. Out-tasking or task-sourcing, together with offshoring, are strategic tools that should be considered. This report was archived in March 2005.

Table of Contents

  • 1. Synopsis
  • 2. Market Drivers
    • 2.1 IP=IT
    • 2.2 Data centres and CRMs based on broadband
    • 2.3 Managed services, task-sourcing and MASP based on the permission-based model
  • 3. Out-tasking
    • 3.1 building the virtual organisation
    • 3.2 Front-office developments
    • 3.3 Start now to be ready in 3 years
  • 4. Offshoring
    • 4.1 Offshoring statistics
    • 4.2 Win-win situation in India outsourcing
  • 5. Outsourcing to call centres
  • 6. Related reports
  • Exhibit 1 – Outsourced call centres overview – 2003

Related Reports

Purchase this Report

US$50.00

Licence Information

Focus Report Profile

Technologies

Strategies & Analyses (Industry & Markets)

Number of pages 5

Status Archived

Last updated 8 Jun 2004
Update History

Analyst: Paul Budde

Share this Report

Purchase with Confidence

As you know, I have resigned from the Labor Ministry and have decided not to re-contest the seat of Charlton at the next election – both for personal reasons.

Before leaving Parliament, I particularly wish to record my thanks to you for your generous and constructive participation in the deliberations that generated significant economic policy reforms for the Australian community. Continuous economic transformation is a key challenge that faces all Governments.

The development of sound public policy should always be contestable. Ultimately, good and equitable outcomes are not concessions to any particular interest group, but the careful balancing of interests to create the greatest possible benefit for the nation. You have contributed to that, and I sincerely thank you for it.

Greg Combet, Former Minister for Climate Change, Industry and Innovation

Special Offers

Caribbean - Telecoms, Mobile, and Broadband - Statistics and Analyses
US$795.00 until 30 Oct 2019
(normal price US$1,590.00)

Venezuela - Telecoms, Mobile and Broadband - Statistics and Analyses
US$575.00 until 30 Oct 2019
(normal price US$1,150.00)

Azerbaijan - Telecoms, Mobile and Broadband - Statistics and Analyses
US$375.00 until 16 Oct 2019
(normal price US$750.00)

South Korea - Telecoms, Mobile and Broadband - Statistics and Analyses
US$575.00 until 16 Oct 2019
(normal price US$1,150.00)

Sample Reports

A selection of downloadable samples from our Annual Publications catalogue.


Download a Sample Report

More than 4,000 customers from 140 countries utilise BuddeComm Research

Are you interested in BuddeComm's Custom Research Service?

News & Views

Have the latest telecommunications industry news delivered to your inbox by subscribing to Paul's FREE weekly News & Views.