Australia - Regulatory Environment - Consumer Issues, TIO - Historical Data 1994-2001

Synopsis

Consumers are the end-users of all goods and services and the fundamental importance of telecommunications services has lead to a field of specific consumer issues in the telecommunications sector. This report overviews these major issues, noting the major consumer safeguards, the Customer Service Guarantee, Telstra’s Customer Service Charter, data for the Telecommunication’s Ombudsman’s reports on industry complaints, and emerging issues. The Telecommunications Industry Ombudsman (TIO’s) data spans the 1994-2001 reporting period. A new report covers the latest developments (Australia - Regulatory Environment - Consumer Issues, TIO)

Table of Contents

  • 1. Synopsis
  • 2. Complaints statistics by state
    • 2.1.1 TIO report 2001-2002 highlights
    • 2.1.2 TIO report 2000-2001 highlights
    • 2.1.3 Pre-1999 (different reporting method)
    • Table 2 – State shares in % of TIO cases – 1994-2001
    • Table 6 – Fixed network complaints – 2001/02
    • Table 7 – Internet service complaints – 2001/02
    • Table 8 – Mobile service complaints – 2001/02
    • Table 9 – Telephone service issues – 1998-2001
    • Table 10 – Internet service issues – 1998-2001
    • Table 11 – Type of complainants to TIO – 1998-2001
    • Table 12 – Small business telephone complaints to TIO – 2000-2001
    • Table 13 – Small business Internet complaints to TIO – 2000-2001
    • Table 14 – Top 10 TIO members complained about – 2000-2001
    • Table 15 – TIO issues, complaints and total cases – 1998-2002
    • Table 16 – TIO cases by categories historic – 1994-1999

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Technologies

Regulations & Government Policies

Number of pages 5

Status Archived

Last updated 21 Jul 2004
Update History

Analyst: Paul Budde

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