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Australia - Regulatory Environment - Consumer Issues, TIO - Historical Data 1994-2001

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Last updated: 21 Jul 2004 Update History

Report Status: Archived

Report Pages: 5

Analyst: Paul Budde


Consumers are the end-users of all goods and services and the fundamental importance of telecommunications services has lead to a field of specific consumer issues in the telecommunications sector. This report overviews these major issues, noting the major consumer safeguards, the Customer Service Guarantee, Telstra’s Customer Service Charter, data for the Telecommunication’s Ombudsman’s reports on industry complaints, and emerging issues. The Telecommunications Industry Ombudsman (TIO’s) data spans the 1994-2001 reporting period. A new report covers the latest developments (Australia - Regulatory Environment - Consumer Issues, TIO)

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