Understand and measure the impact of COVID-19 on the telecom industry!

Virus impact over each market - telecom operators, government agencies and regulators' responses - revised forecasts for the next 5 years.

See updated country reports

Australia - Regulatory Environment - Consumer Issues, TIO

Report Cover Image

Last updated: 5 Nov 2006 Update History

Report Status: Archived

Report Pages: 18

Analyst: Paul Budde


This report was archived in September 2007 and has not been updated since November 2006. Consumers are the end-users of all goods and services and the fundamental importance of telecommunications services has lead to a field of specific consumer issues in the telecommunications sector. This report overviews these major issues, noting the major consumer safeguards, the Customer Service Guarantee, Telstra’s Customer Service Charter, data for the Telecommunication’s Ombudsman’s reports on industry complaints, and emerging issues. The Telecommunications Industry Ombudsman (TIO’s) data spans the 2001-2005 reporting period and provides detailed statistics on issues and complaints for the fixed voice, mobile and Internet sectors.

Related Reports

Share this Report

Purchase with Confidence

As you know, I have resigned from the Labor Ministry and have decided not to re-contest the seat of Charlton at the next election – both for personal reasons.

Before leaving Parliament, I particularly wish to record my thanks to you for your generous and constructive participation in the deliberations that generated significant economic policy reforms for the Australian community. Continuous economic transformation is a key challenge that faces all Governments.

The development of sound public policy should always be contestable. Ultimately, good and equitable outcomes are not concessions to any particular interest group, but the careful balancing of interests to create the greatest possible benefit for the nation. You have contributed to that, and I sincerely thank you for it.

Greg Combet, Former Minister for Climate Change, Industry and Innovation

Research Methodology

BuddeComm's strategic business reports contain a combination of both primary and secondary research statistics, analyses written by our senior analysts supported by a network of experts, industry contacts and researchers from around the world as well as our own scenario forecasts.

For more details, please see:

Research Methodology

Sample Reports

A selection of downloadable samples from our Annual Publications catalogue.

Download a Sample Report

More than 4,000 customers from 140 countries utilise BuddeComm Research

Are you interested in BuddeComm's Custom Research Service?

News & Views

Have the latest telecommunications industry news delivered to your inbox by subscribing to Paul's FREE weekly News & Views.