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Australia - Regulatory Environment - Consumer Issues, TIO

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Last updated: 5 Nov 2006 Update History

Report Status: Archived

Report Pages: 18

Analyst: Paul Budde


This report was archived in September 2007 and has not been updated since November 2006. Consumers are the end-users of all goods and services and the fundamental importance of telecommunications services has lead to a field of specific consumer issues in the telecommunications sector. This report overviews these major issues, noting the major consumer safeguards, the Customer Service Guarantee, Telstra’s Customer Service Charter, data for the Telecommunication’s Ombudsman’s reports on industry complaints, and emerging issues. The Telecommunications Industry Ombudsman (TIO’s) data spans the 2001-2005 reporting period and provides detailed statistics on issues and complaints for the fixed voice, mobile and Internet sectors.

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