Australia - Regulatory Environment - Consumer Issues Analyses

Synopsis

This report has been archived. Access to telecoms services could make the difference between having a job or not, applying for support, or slipping further away from the various safety nets provided by telephone support networks. Apparently the mobile phone is often one of the few worldly possessions of a homeless person. Being cut off from telecommunications services is going to seriously affect the welfare of the most vulnerable in our society. Mobile phone debt is a serious problem amongst our youngsters. Increasingly however, the attention will move away from commodity products to applications and consumer environment will become more complex and more international. This will bring it its own challenges.

Table of Contents

  • 1. Synopsis
  • 2. Appalling customer service – analysis March 2008
    • 2.1 ADSL2+ out of reach of most customers
    • 2.2 Disconnect and reconnect – weeks without broadband
    • 2.3 Excuses and more excuses from the industry
    • 2.4 Conflicts of interest
    • 2.5 Australia – the land of excessive broadband charges
  • 3. Changing consumer issues in a changing telecoms environment
    • 3.1 Commodity-based industry – commodity-based customer feedback
    • 3.2 Open networks will involve more and new players
    • 3.3 First changes within the next three years
    • 3.4 Consumer will become more central
    • 3.5 National healthcare, education and energy services
    • 3.6 The problems will occur in the transition period
  • 4. How serious are we about the protection of our children?
  • 5. Government initiated regulation review
  • 6. Customer service
  • 7. The social responsibilities of the telecoms industry
    • 7.1 TIO ten years young
    • 7.2 Consumer movement
    • 7.3 Broadband economy
    • 7.4 Broadband society
    • 7.5 Telecoms: an essential social utility
    • 7.6 Tool to close the social gap
    • 7.7 Industry lagging behind
    • 7.8 Mobile phones as credit cards
    • 7.9 Monopolistic behaviour
    • 7.10 The way forward
  • 8. ACA: industry fails customers
    • 8.1 Industry preying on its young customers
  • 9. Digital divide
  • 10. Related reports
  • Table 1 – Digital divide – who is not using the Internet
  • Exhibit 1 – Worrying research
  • Exhibit 2 – Poverty and inequality

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Focus Report Profile

Technologies

Regulations & Government Policies
Strategies & Analyses (Industry & Markets)

Number of pages 11

Status Archived

Last updated 17 Mar 2008
Update History

Analyst: Paul Budde

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