Australia - Enhanced Voice Services, IVR - History

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Last updated: 16 Jul 2003 Update History

Report Status: Archived

Report Pages: 7

Analyst: Paul Budde

Synopsis

The enhanced voice services market comprises a range of telephone-based services and includes value-added telephony services, freephone and local rate numbers, and the developing Interactive Voice Response (IVR) industry. This report looks at how some of these services have developed since the mid-1990s in Australia, and includes some valuable statistics on registered numbers and revenues. Some key IVR service providers, local and international, are also noted here. In July 2002, SpeechWorks International won a contract to provide Natural Language Speech Recognition (NLSR) services to Centrelink. Some of the stats date back to 2000/2001

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