Australia - Enhanced Voice, Reverse Calls, IVR, Speech Recognition

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Last updated: 11 Sep 2008 Update History

Report Status: Archived

Report Pages: 13

Analyst: Kylie Wansink


The enhanced voice services market comprises a range of telephone-based services and includes value-added telephony services, reverse call (1800) or freephone and local rate numbers, and developments in speech recognition and Interactive Voice Response (IVR). This report looks at how some of these services have developed since the mid-1990s in Australia, and includes some valuable statistics on registered numbers and revenues. Some key IVR service providers, local and international, are also noted.

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