In the 1980s, initial homebanking service offerings were propelled by the PC with videotex trying to exploit its ability to connect to existing financial service platforms. Now, all of the banks and building societies offer e-banking facilities using Internet and IVR for funds transfer, account balances, bill payments, ordering bank statements, historical transaction overviews and bank information services. The Internet is the main access medium for e-banking, and by early 2003, the number of Internet banking users had crossed the 6 million subscribers mark. The online broking market has also matured, seeing the 30 or so service providers consolidate into a dozen in 2003.
1. Synopsis
2. Internet banking
2.1 IVR Developments
2.2 Online services
2.3 Brief history of homebanking
2.4 Account aggregation
2.4.1 Overview
2.4.2 Third party model
2.4.3 User driven model
2.5 Market statistics
2.6 Banks Internet winners
2.6.1 Customers
2.6.2 Transactions
2.7 Commonwealth Bank – NetBank
2.8 Westpac Internet banking
2.9 AMP Bank
2.10 St George
3. Insurance
3.1 Introduction
3.2 Car insurance
3.3 Health insurance
4. Share trading
4.1 Still growth after the bust – market statistics
4.2 Major players
4.3 Rationalisation and specialisation
5. Wireless banking
5.1 Mobile EFTPOS
5.2 SMS and WAP banking
6. Related reports
Table 1 – Internet banking customers – 1998-2003
Table 2 – Value of daily electronic transactions – 1997-2002
Table 3 – Estimated share of all trades conducted online – 1998-2003
Exhibit 1 – Homebanking highways
Exhibit 2 – Commonwealth Bank online customers – 2001
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Research Methodology
BuddeComm's strategic business reports contain a combination of both primary and secondary research statistics, analyses written by our senior analysts supported by a network of experts, industry contacts and researchers from around the world as well as our own scenario forecasts.