2013 Australia - E-Health, E-Education, E-Government

Publication Overview

This annual report offers a wealth of information on the trends and developments taking place in the digital economy and in the e-health, e-education and e-government sectors. The report analyses the issues surrounding the development and growth of these services. It includes global and national statistics.

Subjects covered include:

  • The importance of the smart infrastructure that the NBN will provide to these e-sectors;
  • The social and economic benefits of a trans-sector approach to the development of these services;
  • Digital economy market overview, analysis and statistics;
  • An overview on the e-health market including analysis and statistics;
  • An overview on the e-education market with developments, analysis and statistics;
  • An overview on the e-government market with some key facts and figures;
  • Information on the involvement of the key market players.

Researchers:- Paul Budde, Stephen McNamara, Kylie Wansink
Current publication date:- April 2013 (6th Edition)

Executive Summary

Transforming the social sectors

Digital productivity

Parallel to the rollout of the national broadband network (NBN) the government also has its National Digital Economy Strategy.

Based on the trans-sector model the NBN will become the shared infrastructure for a range of sectors such as e-health, e-education, smart grids, e-government, digital economy, digital media, etc. The first release sites are playing a key role in testing this concept, while at the same time allowing organisations to obtain first-hand experience in building the digital economy.

A new way of thinking will be required to guide us through the next stage of human evolution, and the trans-sector approach to the NBN will be critical infrastructure in this process. In this report we draw attention to the importance of looking across sectors to create synergy.

We are convinced that convergence offers unprecedented digital productivity opportunities if the NBN is linked to trans-sector innovation, creating a true digital economy. Such a parallel strategy can break through the many silo-based structures that have been created over the last 50 years. And it can break through the inflexible vertically-integrated structures that increase costs and impede competition and innovation.

Such an approach will most likely result in economic and social benefits worth many billions of dollars and, as we are already seeing, it will create significant new business opportunities for Australian companies. In healthcare alone there is talk of savings worth more than $10 billion, and $2 billion in smart grid.

This report also discusses a new approach, which applies across infrastructure projects and looks at the potential synergies between the building of roads, sewerage systems and water and gas pipe networks, as well as telecoms and electricity networks.

Education, information and ongoing community engagement are critical in ensuring that the projects receive the widespread support needed to make them successful. Adaptation issues, plus a review of silo-based regulations, funding mechanisms and legal barriers, need to be addressed.


E-health is becoming an area where killer applications that utilise truly high-speed broadband networks emerge. In both early diagnosis and after-treatment patient monitoring significant synergies may be found using applications provided to users at home.

As the financing of the public health systems in Australia becomes increasingly costly an opportunity exists to lower costs through more effective use of web services for healthcare consumers. With widely available and cost-effective high-speed broadband infrastructure e-health is enabling customers to benefit from advances in medical technology and medical services.

While broader economic conditions in Australia remain subdued, spending on e-health solutions is likely to continue.

Progress remains relatively slow and low key, but the sheer number of new e-health initiatives that have been undertaken over the last few years is significant. However, unlike the USA for instance, where e-health is driven by health insurance companies and private health care organisations, the developments in Australia are predominantly led by government initiatives.

Dozens of NBN and other e-health-related pilot programs are now underway, some linked to the Medicare reforms, which provide health insurance coverage for selected video consults in rural and regional areas, as well as projects linked to the personally controlled electronic health record (PCEHR).

The latter is a secure, electronic record of a person’s individual medical history, stored and shared in a network of connected systems. The PCEHR will bring key health information from a number of different systems together and present it in a single view. Progress has been disappointing, with a possible review and relaunch needed to push it to the next level.



Education is seen as one of the key sectors that will benefit from developments in the digital economy, but so far the results of adaptation have been mixed. While new ICT equipment has entered the classroom it is being used within the traditional classroom learning system. In order to fully utilise these new technologies a true industry transformation will need to take place.

Good examples can be found in developing economies, where there are little or no traditional systems in place. There, for example, children are using smartphone apps and the internet to bypass these traditional systems and are basically using the new technology for self-education. Schools are then adapting to these new circumstances. Freely available educational material from many school and university websites around the world is assisting this development.

It is most unlikely that the traditional education system will be able to cater for the massive requirements that lie ahead of society in relation to the rapid changes in skill and knowledge requirements. Digital adaptation will be needed to break through the old structures.

The use of IT and telecommunications technology within educational environments is set to increase dramatically over the coming years as high-speed fibre-based broadband becomes widely available in Australia. Simultaneously, the capability of internet services dedicated to e-education purposes will increase enormously over the next decade as well. Australia, with its large landmass and relatively small population, is an ideal market for remote education services, and as such Australia is home to many successful e-education service providers, as well as being a relatively important export market for e-education services.


The Australian government already provides Australians with sophisticated e-government services and, as with education, the establishment of a fibre-based broadband network may see the government improve and broaden the range of web services that it is responsible for. Australia, therefore, is a fascinating and relatively advanced market for both e-education and e-government services.

This report discusses related telecommunications infrastructure developments, as well as trends and innovation related to e-education and e-government services. In the report we provide information and analysis, an overview of survey results, with some statistics throughout the text in tabular, easy-to-read chart formats.

Many e-government services on offer around the world already provide citizens with relatively sophisticated services and the establishment of a fibre-based broadband network may see governments improve and broaden the range of web services even further. In addition, mobile services are being incorporated in service offerings and cloud computing is becoming integrated. The Internet of Things (IoT) and M2M will also impact upon this sector.

Table of Contents

  • 1. The Social and Economic Impact of the Digital Revolution
    • 1.1 Politicians underestimate the digital revolution
      • 1.1.1 Technology fights against extreme poverty
    • 1.2 How governments lost the ICT plot
    • 1.3 Desperate need for government innovation
    • 1.4 Politicians should stop populist party politics
    • 1.5 Urgent need for smart policies and smart tools
    • 1.6 The need for Digital infrastructure
    • 1.7 NBN: a blueprint for other trans-sector policies?
    • 1.8 No progress without new trans-sector policies
    • 1.9 Conclusions
  • 2. National Broadband Network and the Digital Economy
    • 2.1 Strategic Analysis
      • 2.1.1 Australia’s digital transformation is underway
      • 2.1.2 The issue is the digital economy, not broadband - analysis
      • 2.1.3 The impact on the economy
      • 2.1.4 The thousands of unreported benefits of high-speed infrastructure
    • 2.2 National Digital Economy Strategy
      • 2.2.1 Introduction
      • 2.2.2 Other specific initiatives
      • 2.2.3 The Digital Hubs and Digital Enterprise programs
      • 2.2.4 Local e-government initiative
      • 2.2.5 The NBN-enabled education and skills services program
      • 2.2.6 Tuition for new migrants using the NBN
      • 2.2.7 E- health services
      • 2.2.8 Smart home in Armidale
      • 2.2.9 Energy efficiency and sustainability
      • 2.2.10 Teleworking
      • 2.2.11 NBN Regional Legal Assistance Program
      • 2.2.12 High-definition videoconferencing pilot program
    • 2.3 NBN Art grants
    • 2.4 Business participation on the NBN
      • 2.4.1 Broadband – a key digital driver
      • 2.4.2 Broadband boost
      • 2.4.3 Network driver
      • 2.4.4 Utility features
    • 2.5 Sense-T
    • 2.6 Traffic lights and alarm system go M2M over the NBN
    • 2.7 More education required to sell the NBN to business users
    • 2.8 Digital Inclusion
  • 3. E-Health
    • 3.1 Market and Statistical Overview, Analysis
      • 3.1.1 The size of the Health Care Market
      • 3.1.2 E-health in the context of BuddeComm research
      • 3.1.3 Introduction e-health
      • 3.1.4 Smartphones are pushing mobile health
      • 3.1.5 Digital economy benefits
      • 3.1.6 The national health reform
      • 3.1.7 Optimising e-health
      • 3.1.8 Analysis by Frost & Sullivan
    • 3.2 Initiatives, Pilots and Projects
      • 3.2.1 E-health in the context of BuddeComm research
      • 3.2.2 E-health projects and initiatives
      • 3.2.3 Digital Regions Initiative
      • 3.2.4 R&D projects and initiatives
      • 3.2.5 Private initiatives
      • 3.2.6 Telstra’s e-health initiatives
    • 3.3 NBN and E-Health
      • 3.3.1 E-health in the context of BuddeComm research
      • 3.3.2 E-health – Killer App on the NBN
      • 3.3.3 e-health projects
      • 3.3.4 E-health – key to the success of NBN – analysis
    • 3.4 Personally Controlled Electronic Health Records (PCEHR)
      • 3.4.1 Slow and difficult start of the program
      • 3.4.2 Expected benefits of PCEHR
      • 3.4.3 Users can control their PCEHR
      • 3.4.4 Wave 1 and 2
      • 3.4.5 Other Projects
      • 3.4.6 GPs get paid for record collation
      • 3.4.7 The most vulnerable need our assistance with e-health – PCEHR analysis
      • 3.4.8 Design and implement contract awarded
      • 3.4.9 PCEHR timeline to 2014
      • 3.4.10 Project outsourcing
      • 3.4.11 Market surveys
  • 4. E-Education
    • 4.1 Introduction
    • 4.2 What is happening with e-education? – analysis
      • 4.2.1 Education transformation will guide e-learning.
      • 4.2.2 Self-learning in developing economies
      • 4.2.3 Schools as platforms for individual learning
      • 4.2.4 E-Learning the story so far
    • 4.3 Education and the NBN
      • 4.3.1 Analysis on e-education initiatives
      • 4.3.2 E-education, the NBN and infrastructure
      • 4.3.3 Improved outcomes via fast broadband
      • 4.3.4 The NBN-Enabled Education and Skills Services program
      • 4.3.5 NBN education portal
      • 4.3.6 Tuition for new migrants using the NBN
      • 4.3.7 NBN trials
      • 4.3.8 Classrooms in the cloud
    • 4.4 E-learning
      • 4.4.1 National VET E-Learning Strategy
    • 4.5 E-education infrastructure initiatives
      • 4.5.1 Background
      • 4.5.2 National government policy – Fibre-to-the-Home (FttH) to the schools
      • 4.5.3 Satellite boosting distance learning in NSW
      • 4.5.4 MySchool 2.0
      • 4.5.5 NSW schools get fast broadband
      • 4.5.6 AARNet’s e-learning pilot
      • 4.5.7 Broadband for Seniors
    • 4.6 E-education content in Australia
      • 4.6.1 Australia’s largest online library
      • 4.6.2 E-learning from Australian Computer Society (ACS)
      • 4.6.3 Media literacy
    • 4.7 E-education developments
      • 4.7.1 From Notebooks to ThinkPads
      • 4.7.2 iPads become a compulsory education tool
      • 4.7.3 Education apps
      • 4.7.4 Remote laptops from One Laptop Per Child (OLPC)
      • 4.7.5 Health and e-education working to solve reading problems
  • 5. E-Government
    • 5.1 Market Overview
      • 5.1.1 Background information
      • 5.1.2 Australia in the Global Innovation Index
    • 5.2 E-Government Transforming Services
      • 5.2.1 Market summary
      • 5.2.2 Brief case studies
      • 5.2.3 Case study: E-government in Australia
      • 5.2.4 Market insights
      • 5.2.5 Published studies
      • Table 1 – What does a better broadband service look like?
      • Table 2 – Will better broadband increase your digital economy participation?
      • Table 3 – What do you value in a broadband service?
      • Table 4 - Australian Health Market 2010
      • Table 5 - Percentage of GDP and government spend on aged care - 2001; 2008 - 2010; 2040; 2050
      • Table 6 – Estimated cost of diabetes in the community – 2002; 2032
      • Table 7 – Expected total net benefits of the funded national PCEHR system (2010-2025)
      • Table 8 - Benefits of the national PCEHR system for priority health activities
      • Table 9 - Breakdown of PCEHR benefits by care setting
      • Table 10 – Estimated education and training revenue – 2012
      • Table 11 – Estimated government recurrent expenditure – 2012
      • Table 12 – Comparison of Australian measurements in the Global Innovation Index – 2011 - 2012
      • Table 13 – Global investment in e-government – 2010 - 2016
      • Table 14 – Estimated government recurrent expenditure – 2012
      • Table 15 – EIU digital economy ranking – top 15 countries – 2010
      • Table 16 – EIU e-readiness ranking – top 15 countries – 2009
      • Table 17 – Waseda University e-government ranking – top 10 countries – 2010 – 2012
      • Chart 1 – Overview of GDP spent on aged care versus government spend – 2001; 2008 - 2010; 2040; 2050
      • Exhibit 1- Internet of Things – the next infrastructure inflection point
      • Exhibit 2 - Broadband Commission for Digital Development
      • Exhibit 3- Trans-sector vs. Cross-sector
      • Exhibit 4 – Key applications of a digital economy
      • Exhibit 5 – Round 1 funding recipients Digital Hubs and Digital Enterprise
      • Exhibit 6 – Eligible round 2 communities Digital Hubs and Digital Enterprise
      • Exhibit 4 – Eligible round 3 communities Digital Hubs and Digital Enterprise
      • Exhibit 5 – Digital local government program projects – round 1
      • Exhibit 6 - Local councils added to the project in May 2012
      • Exhibit 7 - Local councils added to the project in July 2012
      • Exhibit 7 - Primary and community health sector statistics
      • Exhibit 8 – Aged care services statistics
      • Exhibit 9 – Costs of e-health plan
      • Exhibit 10 – Funding for e-records
      • Exhibit 11 – PCEHR timeline – 2009 - 2014
      • Exhibit 12 – Working through record matching progress report – 2011
      • Exhibit 13 – A snapshot on school education –
      • Exhibit 14 – Definition: E-Government
      • Exhibit 15 – Examples of Web 2.0 tools available to governments
      • Exhibit 16 – Examples of common web based e-government applications
      • Exhibit 17 – Faster broadband speeds offer more than just fast internet
      • Exhibit 18 – Examples of key Cloud models
      • Exhibit 19 – Examples of government cloud projects
      • Exhibit 20 – United Nations e-government development ranking – top 20 countries – 2010; 2012
      • Exhibit 21 – The Economist Intelligence Unit (EIU) annual Digital Economy Rankings criteria

Related Reports

Purchase this Report


Licence Information

Annual Publication Profile


Broadband Fixed
Digital Economy
Digital Media
Mobile & Wireless Broadband and Media
Regulations & Government Policies

Number of pages 130

Status Archived

Last updated 10 Apr 2013
Update History

Analyst: Paul Budde

Share this Report

Purchase with Confidence

Your blogs and website provide a lot of vital information and data and I would like to congratulate you for this. I find it a very useful point of reference in my work.

Arijit Das, Consumer Electronics and Mobility - Retail and Distribution professional Kolkata, India

Special Offers

Honduras - Telecoms, Mobile and Broadband - Statistics and Analyses
US$375.00 until 29 Jan 2020
(normal price US$750.00)

Latin America - Mobile Network Operators and MVNOs
US$1,500.00 until 29 Jan 2020
(normal price US$3,000.00)

Sample Reports

A selection of downloadable samples from our Annual Publications catalogue.

Download a Sample Report

More than 4,000 customers from 140 countries utilise BuddeComm Research

Are you interested in BuddeComm's Custom Research Service?

News & Views

Have the latest telecommunications industry news delivered to your inbox by subscribing to Paul's FREE weekly News & Views.