2012 Australia - E-Health, E-Education, E-Government

Publication Overview

This annual report offers a wealth of information on the trends and developments taking place in the digital economy and in the e-health, e-education and e-government sectors. The report analyses the issues surrounding the development and growth of these services. It includes global and national statistics.

Subjects covered include:

  • The importance of the smart infrastructure that the NBN will provide to these e-sectors;
  • The social and economic benefits of a trans-sector approach to the development of these services;
  • Digital economy market overview, analysis and statistics;
  • An overview on the e-health market including analysis and statistics;
  • An overview on the e-education market with developments, analysis and statistics;
  • An overview on the e-government market with some key facts and figures;
  • Information on the involvement of the key market players.

Researchers:- Paul Budde, Stephen McNamara, Kylie Wansink
Current publication date:- March 2012 (5th Edition)

Executive Summary

Digital infrastructure essential to manage the transition to the e-world

Across the world there are a significant number of social and economic challenges – stagnating economies, ageing population, climate change, peak oil, aging infrastructure, lifelong education. A key problem associated with these challenges is a lack of smart government policies based on integrated solutions that cross sector boundaries. Political leadership is needed to address these issues. Over the last few years citizens all over the world have indicated that they are ready for change. We have seen this in relation to climate change issues and the readiness of users to take up new and modern means of communication and through them participate in many decision making processes.

In this annual publication BuddeComm advises that these challenges can be overcome, things will have to be done differently. There is no linear way forward – lateral solutions are needed. Over the past 60 years we have created a world of specialists who operate within bureaucratic organisations – many of them operating within silo-based structures. These silos need to be bridged and new horizontal structures established in which all sectors and disciplines work together.

Leadership from the top is needed if this is to be achieved. It is called the trans-sector approach and ICT is the glue needed to build more horizontal collaborative structures. Whether we are talking about smart cities, smart transport, smart grids, smart buildings or e-health – these are complex structures and progress can only me made through the smart use of technology; what for example is needed is good data that can be processed and analysed in real time, allowing people and/or machines to make instant decisions in relation to the management of the complex issues that we are facing – issues such as energy efficiency, traffic situations, weather activities, and personal health issues as well as commercial decisions. The infrastructure that can be used to link sectors together in a dynamic way is referred to as M2M or ‘the internet of things’.

Australia is building the large-scale national infrastructure necessary to underpin the transformations that are needed. The government is rolling out a national broadband network (NBN) that is based on the trans-sector principles, and this will help to create a smart country, smart cities and communities as well as smart buildings.

However the funding arrangements for these sectors are still silo-based, and trans-sector policies need to be developed in parallel to maximise the transformational opportunities that the NBN can provide.

To build a sound business model for the NBN the requirements of these sectors need to be taken into account as key areas in the delivery of social and economic benefits to the country. The government indicates that the NBN is a nation-building project and that it has a clear national purpose – it will underpin the digital economy as well as developments in healthcare, education, etc.

In this publication we provide background information on what is needed to properly develop the government policies and business strategies to reap those social and economic benefits. With the right vision this will see Australia taking a global leadership role in the development of new businesses – and indeed new industries – based on the combined features of the NBN: affordability, ubiquitousness, robustness, high capacity and low latency. This will involve both connected people and other connected elements (internet of things).

Assisting the transformation that the NBN can provide, the government launched a National Digital Economy Strategy. This strategy, together with the new infrastructure, requires a new way of thinking that will guide us through the transformation; and the trans-sector approach to the NBN will be critical in this process. In this publication we draw attention to the importance of looking across sectors to create synergy.

We are convinced that convergence offers unprecedented opportunities if the NBN is linked to trans-sector innovation, creating a true digital economy. Such a parallel strategy can break through the many silo-based structures that have been created over the last 50 years. And it can break through inflexible vertically-integrated structures that increase costs and impede competition and innovation.

Such an approach will most likely result in economic and social benefits worth many billions of dollars and, as we are already seeing, it will create significant new business opportunities for Australian companies. In healthcare alone there is talk of savings worth more than $10 billion; and $2 billion in smart grid.

In this annual publication we also discuss a new approach which applies across infrastructure projects, and looks at the potential synergies between the building of roads, sewerage systems and water and gas pipe networks, as well as telecoms and electricity networks.

Education, information and ongoing community engagement are going to be critical areas in ensuring that the projects receive the widespread support needed to make them successful. Adaptation issues, plus a review of silo-based regulations, funding mechanisms and legal barriers, need to be addressed.

Market highlights:

  • Spending on e-governments will double in the next five years.
  • Internet usage in schools sees data usage tripling – and doubling again in another year.
  • NBN-based videoconferencing pilots begin using Centrelink and Medicare departments.
  • Personally controlled electronic health records (PCEHR) to commence in 2012.
  • By 2020 more than 25% of specialist will be using telehealth to remote sites.
  • 80% of government interactions will be online or electronic by 2020.
  • E-health trials are commencing in NBN rollout areas across Australia.

Data in this report is the latest available at the time of preparation and may not include the current year.

Table of Contents

  • 1. The Changing Digital Environment
    • 1.1 Politicians underestimate the digital revolution
    • 1.2 How governments lost the ICT plot
    • 1.3 Desperate need for government innovation
    • 1.4 Politicians should stop populist party politics
    • 1.5 Urgent need for smart policies and smart tools
    • 1.6 the need for Digital infrastructure
    • 1.7 NBN a blueprint for other trans-sector policies?
    • 1.8 Australia’s international PV success story
    • 1.9 Citizens understand the crisis
    • 1.10 No progress without new trans-sector policies
    • 1.11 Conclusions
  • 2. Amalgamating the Trans-Sector Movement
    • 2.1 The need for NBN-based trans-sector policies
      • 2.1.1 Parliamentary commission calls for trans-sector policies
      • 2.1.2 Productivity Commission wants to see trans-sector policies
    • 2.2 The key sectors
      • 2.2.1 Background information
      • 2.2.2 Telecommunications
      • 2.2.3 Media
      • 2.2.4 Government services
      • 2.2.5 Healthcare
      • 2.2.6 E-education and e-science
      • 2.2.7 Smart grids
      • 2.2.8 Business
      • 2.2.9 NBN Art grants
    • 2.3 Introduction to trans-sector thinking
      • 2.3.1 Fragmented society requires cohesive leadership
      • 2.3.2 Problems in most silos
      • 2.3.3 National welfare depends on new ways of thinking
    • 2.4 A matter of leadership
      • 2.4.1 vision without execution powers
      • 2.4.2 industry cooperation leading the way
      • 2.4.3 Work in progress: political leadership
      • 2.4.4 Trans-sector thinking at highest levels in Australia
      • 2.4.5 Towards trans-sector government
  • 3. Using Digital Infrastructure in the Digital Economy
    • 3.1 The issue is the digital economy, not broadband - analysis
    • 3.2 National Digital Economy Strategy
      • 3.2.1 Introduction
      • 3.2.2 Other specific initiatives
      • 3.2.3 The Digital Hubs and Digital Enterprise programs
      • 3.2.4 Local e-government initiative
      • 3.2.5 Education and skills development
      • 3.2.6 The NBN-Enabled Education and Skills Services program
      • 3.2.7 Tuition for new migrants using the NBN
      • 3.2.8 e- health services
      • 3.2.9 Teleworking
      • 3.2.10 NBN Regional Legal Assistance Program
      • 3.2.11 High-definition videoconferencing pilot program
    • 3.3 NBN Art grants
    • 3.4 Business participation on the NBN
      • 3.4.1 Broadband – a key digital driver
      • 3.4.2 Broadband boost
      • 3.4.3 Network driver
      • 3.4.4 Utility features
    • 3.5 Analyses 2011-2012
      • 3.5.1 Policy two years in the making
      • 3.5.2 First release site – trans-sector test sites
      • 3.5.3 Co-development of fibre and the digital economy
    • 3.6 More education required to sell the NBN to business users
    • 3.7 Digital Inclusion
  • 4. Australian E-Health
    • 4.1 Overview, Statistics and Analysis
      • 4.1.1 Introduction
      • 4.1.2 E-health and the NBN
      • 4.1.3 Digital economy benefits
      • 4.1.4 The National Health Reform
      • 4.1.5 Optimising e-health
      • 4.1.6 E-health – key to the success of NBN – analysis
    • 4.2 Initiatives, Pilots and Projects
      • 4.2.1 E-health in the context of BuddeComm research
      • 4.2.2 Public healthcare projects and pilots
      • 4.2.3 Digital Regions Initiative
      • 4.2.4 Other public initiatives
      • 4.2.5 R&D projects and initiatives
      • 4.2.6 Private initiatives
      • 4.2.7 Telstra’s e-health initiatives
  • 5. Australian E-Education
    • 5.1 Education and the need for the National Broadband Network (NBN)
      • 5.1.1 Analysis on e-education initiatives
      • 5.1.2 E-education, the NBN and infrastructure
      • 5.1.3 The NBN-Enabled Education and Skills Services program
      • 5.1.4 NBN education portal
      • 5.1.5 Tuition for new migrants using the NBN
    • 5.2 New vision for e-education – 1:1 education
      • 5.2.1 Australia’s first trans-sector initiative
      • 5.2.2 A standardised e-education system
      • 5.2.3 Risk of failure – people, not technology
      • 5.2.4 Interactive and personalised education system
      • 5.2.5 Expanding the teaching profession
      • 5.2.6 From medieval schools to a digital society
      • 5.2.7 It is all about economic benefits
    • 5.3 E-learning
      • 5.3.1 Australian Flexible Learning Framework
      • 5.3.2 National VET E-learning Strategy
    • 5.4 E-education infrastructure initiatives
      • 5.4.1 Background
      • 5.4.2 National government policy – Fibre-to-the-Home (FttH) to the schools
      • 5.4.3 MySchool 2.0
      • 5.4.4 NSW schools get fast broadband
    • 5.5 E-education content in Australia
      • 5.5.1 Australia’s largest online library
      • 5.5.2 E-learning from Australian Computer Society (ACS)
      • 5.5.3 Media literacy
    • 5.6 E-education developments
      • 5.6.1 From Notebooks to ThinkPads
      • 5.6.2 iPads become a compulsory education tool
      • 5.6.3 Education apps
      • 5.6.4 Remote laptops from One Laptop Per Child (OLPC)
      • 5.6.5 Health and e-education working to solve the 3Rs
  • 6. E-Government
    • 6.1 Australian E-Government
      • 6.1.1 Background information
      • 6.1.2 Local e-government initiative from NDES
      • 6.1.3 Cloud service a new growth market
      • 6.1.4 Survey on e-government services usage
      • 6.1.5 Conclusions
      • 6.1.6 Government deploys national TelePresence system
      • 6.1.7 NBN Regional Legal Assistance Program
    • 6.2 Overview of E-Government
      • 6.2.1 Market summary
      • 6.2.2 Market insights
      • 6.2.3 Published studies
  • 7. Glossary of Abbreviations
  • Table 1 – What does a better broadband service look like?
  • Table 2 – Will better broadband increase your digital economy participation?
  • Table 3 – What do you value in a broadband service?
  • Table 4 – Percentage of GDP and government spend on aged care – 2001; 2008 - 2010; 2040; 2050
  • Table 5 – Estimated cost of diabetes in the community – 2002; 2032
  • Table 6 – Australian Flexible Learning Framework industry funding – 2005-2007; 2008 - 2011
  • Table 7 – Global investment in e-government – 2010; 2016
  • Table 8 – United Nations e-government development ranking – top 20 countries 2010
  • Table 9 – EIU digital economy ranking – top 15 countries – 2010
  • Table 10 – EIU e-readiness ranking – top 15 countries – 2009
  • Table 11 – Waseda University e-government ranking – top 10 countries – 2010; 2011
  • Table 12 – Brookings Institution – highest e-government rankings – 2008
  • Chart 1 – Overview of GDP spent on aged care versus government spend – 2001; 2008 - 2010; 2040; 2050
  • Chart 2 – Overview of e-learning use in training courses – 2009; 2011
  • Chart 3 – Uses of delivering e-learning training by businesses – 2010
  • Exhibit 1 - Internet of Things – the next infrastructure inflection point
  • Exhibit 2 - Trans-sector vs. Cross-sector
  • Exhibit 3 – Round 1 funding recipients Digital Hubs and Digital Enterprise
  • Exhibit 4 – Eligible round 2 communities Digital Hubs and Digital Enterprise
  • Exhibit 5 – Digital local government program projects – round 1
  • Exhibit 6 – Key applications of a digital economy
  • Exhibit 7 – Costs of e-health plan
  • Exhibit 8 – Funding for e-records
  • Exhibit 9 – PCEHR timeline – 2009 - 2014
  • Exhibit 10 – Working through record matching progress report – 2011
  • Exhibit 11 – Definition: E-Government
  • Exhibit 12 – Examples of Web 2.0 tools
  • Exhibit 13 – Examples of common web based e-government applications
  • Exhibit 14 – Faster broadband speeds offer more than just fast Internet
  • Exhibit 15 – Definition: Cloud computing
  • Exhibit 16 – Examples of key Cloud models
  • Exhibit 17 – Examples of government cloud projects
  • Exhibit 18 – The Economist Intelligence Unit (EIU) annual Digital Economy Rankings criteria
  • Exhibit 19 – Countries with low e-government presence

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Broadband Fixed
Digital Economy
Digital Media
Mobile & Wireless Broadband and Media
Regulations & Government Policies

Number of pages 114

Status Archived

Last updated 28 Mar 2012
Update History

Analyst: Paul Budde

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