2011 Australia - Telecoms Industry - Statistics and Forecasts

Publication Overview

This report provides statistics and forecasts for 2012, as well as high-level commentary on the overall market, market shares by operator, and detail of 3G and prepaid and postpaid usage. For those needing detailed revenues, forecasting and analysis on the Australian telecommunications market this report provides essential reading and gives in-depth industry information on:

  • Analysis of the market
  • Revenue, annual growth and market share statistics;
  • Business market and residential market broadband statistics;
  • Analysis and revenue forecasting for 2015 and 2020;
  • Market statistics segmentation by voice, mobile and data;
  • Market segmentation and market statistics by major provider and by service;
  • Overview and market analysis of the second-tier telco market.

Researchers:- Paul Budde, Stephen McNamara
Current publication date:- November 2011 (24th Edition)

Executive Summary

Australian telecoms worth $40 billion

BuddeComm estimates that the overall telecoms services revenue passed the $40 billion mark in 2011, reflecting the mildness of the downturn in Australia compared with other countries. However, as has been the case in 2011, growth is likely to remain very subdued in 2012. This is attributable to the continued decline in the fixed-line markets and levelling off of mobile subscriptions, along with reduced pricing from operators attempting to attract increased market share.

Overall fixed line revenues across all operators fell to around $10.5 billion in 2011.

Telstra, Optus and Vodafone

Telstra still dominates the overall Australian telecoms market, although it received just under a 60% market share of overall revenues in 2011, well down from the 80% market share it held in the early 2000s.

Optus’s share of service revenues continues to stagnate between 20%-22%. However its wholesale business had a market shift in 2011 and its growth suggests that, even with a subdued market, Optus’s overall share could surpass 23% by 2013.

The merger of Vodafone and Hutchison, and the subsequent network issues, have contributed to its market share dropping slightly, and the increasing network expansion could see Vodafone return to its previous share of total industry revenue.

2nd tier market

The second-tier market is making gains in broadband and they are gearing up for IPTV, which will then be bundled into their other product offerings. Although the bundled market often sees overall revenues fall it generally maintains a higher ARPU. Further consolidation is also expected in 2012.

The fixed-voice market revenue is declining in the second-tier market, but so too are mobile and broadband revenues. Falling revenue reflects increased bundle value, as well as consumers moving away from fixed-voice services; however it may also be a symptom of increased reliance on VoIP-based and naked DSL platforms in the second-tier market. Nevertheless overall revenues in second-tier mobile services and data services (including internet access) continue to show growth.

The second-tier telcos’ share of revenue has continued to grow since 2009, being just over 9% of total revenues by mid-2011. It is expected to increase slightly by 2013, to around 12%..

Broadband market

The fixed broadband market in 2011 is still growing and in that year the percentage increase was higher than in the last couple of years. The increase in numbers appears to be coming from the continued drop-off in dial-up customers as they move to a faster and often cheaper service, plus the uptake by newer customers.

Some key factors that have been contributing to the slow growth of this segment – the hardware in Telstra’s exchange limitations – will be removed during 2012 with Telstra’s ‘Top Hat’ program.

Continued strong adoption of services such as Ethernet and private IP in the business data market segment saw revenue growth of around 15% in 2011.

Mobile market

The mobile market, now worth more than $17.5 billion, continues to expand – up 8% in 2011. As well as growth in overall SIOs, mobile broadband grows strongly, reflecting the high adoption rate of mobile broadband data cards, as well as new devices such as the iPad, Android phones and tablets, and new iPhone devices.

Declines in the fixed market limited overall telecommunications market growth in 2010 to just 2.7%, and, with the expectation of further fixed market falls, subdued broadband growth, and the likelihood of intense competition in the mobile market (which will limit ARPU growth), BuddeComm expects overall market growth to be limited to around 1%-1.5% in 2011 and 2012.

Regulatory environment

Telecommunications regulatory reform will continue to feature into 2012 as the Telecommunications Consumer Protection (TCP) Code will see increased pricing and usage monitoring. This will make it easier for consumers to manage their telecommunications costs; if this last attempt also fails service providers will face further regulations.

The other major feature will be the new regulations governing the transitional period between now and the arrival of the NBN. Subsequently other smaller and niche market operators will look for opportunities to capture a greater market share of the telecommunications revenue streams to shore up their returns.

Market Highlights:

  • A massive mobile broadband revolution is taking place with more than 5 million people now regularly using mobile to access broadband applications.
  • Rapid growth continues in wireless in 2011 as asymmetrical digital subscriber line (ADSL) growth slows down further. However it should be noted that BuddeComm estimates that approximately 90% of all wireless broadband subscribers have more than one broadband plan.
  • For the 12 months to end-2010 the annual growth in digital subscriber line (DSL) slowed down to approximately 10%, by which time the market would have reached around 9.7 million broadband subscribers. A further 17% growth is projected for 2010/11 to take the total market to 10.4 million subscribers. The majority of the growth by this time will be coming from the mobile wireless broadband market.
  • BuddeComm estimates that in early 2011 there were around 450 provider services, ranging from dial-up through to digital subscriber line, fibre and wireless solutions. Some internet service providers only service small numbers of fewer than 100 users.
  • The business market in Australia was quick to embrace broadband, and by 2009 the vast majority of this sector had made the transition. A major reason businesses moved to broadband was for faster speed, yet, according to some studies in 2011, they still suffer from slow speeds.
  • In the 2011 financial year Telstra’s total mobile revenue passed $7 billion, with Optus around $6 billion. Vodafone revenue was close to $4.5 billion.
  • Total mobile services revenue earned by the major mobile operators in the 2010/11 financial years continues to grow, but at a slower rate than the growth seen in the last years of the previous decade.
  • Mobile services now represent considerably more than 50% of overall industry revenues in Australia.
  • There are around six million more mobile subscribers than people in Australia. Growth is likely to continue in the foreseeable future as smartphone uptake increases, even though subscriber penetration rates are about 125% of the population. Into 2011/12 the rate of growth may drop below 5%.
  • The changing environment of the NBN linked to the digital economy will help the industry double its size to around $80 billion by 2020.

Data in this report is the latest available at the time of preparation and may not include data for the current year.

Table of Contents

  • 1. Analysis Telecoms Market Late - 2011
    • 1.1 Industry analysis
      • 1.1.1 Introduction
      • 1.1.2 The world has changed
      • 1.1.3 Telstra agreement is setting the scene
      • 1.1.4 Other players will have to follow
      • 1.1.5 Effects on the ISPs
      • 1.1.6 Wireless ISPs
      • 1.1.7 M&As will be on the way
      • 1.1.8 NBN retail pricing
      • 1.1.9 Penetration, not ARPU, is the key to success
    • 1.2 Market analysis
      • 1.2.1 Broadband market
      • 1.2.2 Triple Play Market
      • 1.2.3 The IPTV Market
      • 1.2.4 Social Networks
      • 1.2.5 The Mobile Market
    • 1.3 Overall size of the market
  • 2. Statistical Overview of the Telecoms Market – By Provider
    • 2.1 Total telecommunications services market
      • 2.1.1 Revenue, revenue growth and market share by major provider
    • 2.2 Telstra
      • 2.2.1 Financial results by sector
      • 2.2.2 Analysis of financial results
    • 2.3 Optus
      • 2.3.1 Financial results by sector
      • 2.3.2 Analysis of financial results
    • 2.4 Vodafone Hutchison Australia Pty Ltd (VHA)
      • 2.4.1 Background
      • 2.4.2 Financial and operations overview FY 2011
    • 2.5 Second-tier market
  • 3. Statistical Overview of the Telecoms Market – By Service
    • 3.1 Total telco market by major service
    • 3.2 Wholesale market
    • 3.3 Mobile market
      • 3.3.1 Market overview and analysis
      • 3.3.2 Revenue by service
      • 3.3.3 Average revenue per user (ARPU)
    • 3.4 Broadband market
      • 3.4.1 Internet access revenues
  • 4. 2nd-tier Telco Market 2011
    • 4.1 Overview of second-tier telecommunications market
      • 4.1.1 Background information
      • 4.1.2 Telecoms competition carnage in 2012?
    • 4.2 Industry analysis
      • 4.2.1 Introduction
      • 4.2.2 Transition of the telecoms industry
      • 4.2.3 Second tier moving to the NBN
    • 4.3 Competition and regulations
      • 4.3.1 The NBN wholesale and POI debate
      • 4.3.2 End-user prices – key to success
      • 4.3.3 Early indications of pricing
      • 4.3.4 Regulatory reforms for the transition period
      • 4.3.5 Regulatory instruments – analysis
      • 4.3.6 Choices to be made
    • 4.4 Major second-tier firms
      • 4.4.1 Update on Vodafone merger – late-2011
      • 4.4.2 iiNet
      • 4.4.3 M2 continues to grow
      • 4.4.4 Analysis of Macquarie Telecom
      • 4.4.5 Expanding TPG
      • 4.4.6 Amcom
      • 4.4.7 Dodo
    • 4.5 Service revenues and market shares
      • 4.5.1 Total market by major service
      • 4.5.2 Total market by major players
  • 5. Market Forecasts – 2015, 2020
    • 5.1 industry Transformation
    • 5.2 Fixed Infrastructure market
    • 5.3 Wholesale Market
    • 5.4 The Retail Market
    • 5.5 Penetration Forecasts
      • 5.5.1 Roll out penetration
      • 5.5.2 Broadband access penetration
      • 5.5.3 Fibre to connect 4.2mil in 2015
    • 5.6 The mobile market
    • 5.7 The digital economy - trans-sector market
      • 5.7.1 Forecasts – 2015; 2020
      • 5.7.2 The digital media market
      • 5.7.3 Business Market Survey
    • 5.8 Business models and Mergers and Acquisitions (M&A)
      • 5.8.1 Fixed market scenarios
      • 5.8.2 Mobile market scenarios
    • 5.9 Forecasting notes
  • 6. Broadband Market
    • 6.1 Statistical Overview
      • 6.1.1 Overall size of the market
      • 6.1.2 Access revenues
      • 6.1.3 The internet market in 2011
      • 6.1.4 ISP market overview
      • 6.1.5 Market segment forecasts – 2005; 2010; 2015
      • 6.1.6 Benchmarking with other countries
      • 6.1.7 Past ABS overviews
    • 6.2 DSL Market
      • 6.2.1 Background
      • 6.2.2 Overview of the National Broadband Network (NBN)
      • 6.2.3 Regulatory environment – analysis
      • 6.2.4 DSL infrastructure
      • 6.2.5 Brief overview of broadband providers
    • 6.3 Business Market
      • 6.3.1 Market trends
      • 6.3.2 Business customer expenditure on telecoms
      • 6.3.3 Business market surveys
    • 6.4 Residential Market
      • 6.4.1 Residential market total telecoms
      • 6.4.2 Internet household statistics
      • 6.4.3 Trends in the residential market
      • 6.4.4 Household use of technology
      • 6.4.5 Other residential market surveys
  • 7. Mobile Communications
    • 7.1 Revenue Overview
      • 7.1.1 Statistical sources
      • 7.1.2 Total mobile services revenue and forecasts
      • 7.1.3 Operator statistics
    • 7.2 Subscriber Statistics
      • 7.2.1 Sources
      • 7.2.2 Mobile subscriber statistics
  • 8. Mobile Broadband
    • 8.1 Market overview and analysis
      • 8.1.1 Analysis of the market as average revenue per user (ARPU) drops in 2011
      • 8.1.2 Infrastructure to drive further expansion
      • 8.1.3 Applications drive the market
      • 8.1.4 Spectrum shortage
      • 8.1.5 Mobile broadband revolution set to change the industry
      • 8.1.6 Hardware drives applications
      • 8.1.7 User prices still too high
      • 8.1.8 Use of Unified Communications increasing
    • 8.2 Wireless broadband market statistics
      • 8.2.1 Mobile broadband subscribers
      • 8.2.2 Mobile broadband revenues
      • 8.2.3 Mobile broadband market
      • 8.2.4 Fixed wireless broadband market
    • 8.3 Forecasts and other developments
      • 8.3.1 4G Wireless National Broadband Network (NBN) for regional Australia
      • 8.3.2 Fixed/mobile call market
      • 8.3.3 Predicted value between $10-$15 billion
      • 8.3.4 Revenue forecasts
    • 8.4 Australia - mobile media – premium rate SMS (PSMS) portals and apps
  • 9. Glossary of Abbreviations
  • Table 1 – Total telecoms service revenue by major provider – 2009 - 2012
  • Table 2 – Total telecoms revenues by major provider – 2000 - 2013
  • Table 3 – Total telecoms service market share by major provider – 2003 - 2013
  • Table 4 – Telstra Group total revenue and annual change – 2000 - 2012
  • Table 5 – Telstra Group revenue by service and annual change – 2010 - 2011
  • Table 6 – Telstra fixed telephony revenue and annual change – 2010 - 2011
  • Table 7 – Telstra PSTN products revenue and annual change – 2010 - 2011
  • Table 8 – Telstra mobile revenue and annual change – 2010 - 2011
  • Table 9 – Telstra internet revenue and annual change – 2010 - 2011
  • Table 10 – Telstra IP and data access revenue and annual change – 2010 - 2011
  • Table 11 – Telstra offshore controlled entities revenue and annual change – 2010 - 2011
  • Table 12 – Optus overall operating revenue summary and annual change – 2000 - 2013
  • Table 13 – Optus operating revenue by operating division – 2010 - 2011
  • Table 14 – Operational EBITDA by operating division – 2007 - 2011
  • Table 15 – Optus revenue by major and minor service category – 2009 - 2011
  • Table 16 – VHA key metrics – financial overview – 2009 - 2011
  • Table 17 – VHA – subscribers by type – 2009 - 2011
  • Table 18 – Total telecoms market – retail revenue by service – 2001 - 2013
  • Table 19 – Total telecoms market – annual retail growth by service – 2001 - 2013
  • Table 20 – Total telecoms market – retail market share by service – 2000 - 2013
  • Table 21 – Wholesale market revenues by major supplier – 2000 - 2013
  • Table 22 – Wholesale market shares by major supplier – annual change – 2000 - 2013
  • Table 23 – Total mobile services market revenue and annual change – 2000 - 2013
  • Table 24 – Mobile services market revenue per major operator – 2000 - 2013
  • Table 25 – Annual change of mobile services market per major operator – 2000 - 2013
  • Table 26 – Estimated proportion of mobile service revenue from voice and data – 2007 - 2012
  • Table 27 – Blended ARPU per month per major operator – 2000 - 2012
  • Table 28 – Blended ARPU per month per major operator – annual change – 2004 - 2012
  • Table 29 – Internet access revenues (broadband and dial-up) by major provider – 2003 - 2012
  • Table 30 – Annual change in internet access revenues (broadband and dial-up) by major provider – 2004 - 2012
  • Table 31 – Market share of internet access revenues (broadband and dial-up) by major provider – 2004 - 2012
  • Table 32 – Broadband uptake scenario forecasts – 2015; 2020
  • Table 33 – Dodo subscribers by market segment – 2010 - 2011
  • Table 34 – Selected second-tier telco revenues by service – 2003 - 2011
  • Table 35 – Selected second-tier telco revenues by service – annual change – 2004 - 2011
  • Table 36 – Second-tier telcos – revenue by provider – 2008 - 2011
  • Table 37 – Second-tier telcos – revenue by major provider – annual change – 2008 - 2011
  • Table 38 – Second-tier telcos – revenue by major provider – relative market shares – 2008 - 2011
  • Table 39 – Second-tier telcos – revenue by provider (historic) – 2004 - 2007
  • Table 40 – Second-tier telcos – revenue by major provider (historic) – relative market shares – 2004 - 2007
  • Table 41 – NBN take up rates first release sites
  • Table 42 - Broadband uptake* scenario forecasts 2015 - 2020 (household penetration)
  • Table 43 - Impacts of the NBN on industry output at 2020 (% change)
  • Table 44 – Total broadband subscribers and annual change – 2005 - 2012
  • Table 45 – Broadband subscribers – total market – 2005 - 2011
  • Table 46 – Broadband market – annual change – 2005 - 2011
  • Table 47 – Broadband subscribers – market shares (cable, ADSL, wireless totals) – 2005 - 2011
  • Table 48 – Broadband access revenues by major provider – 2007 - 2011
  • Table 49 – Annual change in broadband access revenues by major provider – 2007 - 2011
  • Table 50 – Market share of broadband access revenues by major provider – 2005 - 2011
  • Table 51 – Business, government and household internet subscribers (historic) – 2007 - 2009
  • Table 52 – Internet subscribers by access technology – 2008 - 2011
  • Table 53 – Broadband market share by technology and annual change – 2008 - 2011
  • Table 54 – Data downloaded by access technology – 2009 - 2011
  • Table 55 – Data downloaded by access technology (historic) – 2008 - 2009
  • Table 56 – Subscribers’ connected speed in Australia – 2010
  • Table 57 – Internet subscribers by download speed – 2007 - 2010
  • Table 58 – Business, government and household internet subscribers by download speed – 2007 - 2010
  • Table 59 – Proportion of ISPs by size in the Australian market – 2008 - 2010
  • Table 60 – Number of ISPs – 2001 - 2012
  • Table 61 – Overview total telecoms/internet market – 2015
  • Table 62 – Broadband revenues – 2005; 2010; 2015
  • Table 63 – Broadband market share by technology – 2005; 2010; 2015
  • Table 64 – Fixed broadband access among internet households – selected countries – 2006 - 2011
  • Table 65 – Market penetration of households with broadband access as a percentage of all households – Australia and selected countries – 2009 - 2010
  • Table 66 – Number of infrastructure providers by number of ADSL-enabled exchanges – 2007 - 2008; 2010 - 2011
  • Table 67 – Number of DSLAMs by major provider – 2007 - 2011
  • Table 68 – Number of ADSL and ADSL2+-enabled exchanges – 2011
  • Table 69 – Broadband DSL retail subscribers by major provider – 2007 - 2011
  • Table 70 – Total business and residential broadband subscribers – 2007 - 2011
  • Table 71 – Telco product mix of customer spend – 2010
  • Table 72 – Business and government market spending – 2010
  • Table 73 – Providers’ market share – 2010
  • Table 74 – SME computer equipment ownership trends – 1999 - 2010
  • Table 75 – Business trends in internet connections – 2000 - 2010
  • Table 76 – SMEs internet access methods, by technology – 2009 - 2010
  • Table 77 – Summary of current uses of the internet by SMEs – 2009 - 2010
  • Table 78 – Security methods utilised for remote access to networks – 2008 - 2009
  • Table 79 – Devices used to connect to networks – 2008 - 2009
  • Table 80 – Employees’ work locations – home, workplace or off-site – 2008 - 2010
  • Table 81 – Changes in usage of non-voice applications on 3G handsets – 2010
  • Table 82 – Plans for convergence of data and voice networks – 2005; 2008 - 2009
  • Table 83 – Telco product mix of customer spend – 2010
  • Table 84 – Revenue mix – residential market – 2010
  • Table 85 – Service providers’ market share – 2010
  • Table 86 – Broadband component of internet households – 2005 - 2011; 2015
  • Table 87 – Internet access households with children – 2001 - 2009
  • Table 88 – Top 5 internet activities online versus mobile – 2010
  • Table 89 – Internet usage by age group – 2010
  • Table 90 – Growth in data usage – 2008 - 2010
  • Table 91 – Dial-up and non-dial-up internet subscribers – 2003 - 2010
  • Table 92 – Computerisation in the home – 2010
  • Table 93 – Total mobile services market revenue and annual change – 1993 - 2012
  • Table 94 – Mobile services market revenue per major operator – 1993 - 2013
  • Table 95 – Annual change of mobile services market per major operator – 1994; 1997, 2000 - 2012
  • Table 96 – Annual change of mobile services market per major operator – 2000 - 2013
  • Table 97 – Estimated proportion of mobile service revenue from voice and data – 2007 - 2013
  • Table 98 – Total mobile voice revenue per major operator – 2007 - 2012
  • Table 99 – Mobile voice revenue per major operator as a proportion of total mobile services revenue – 2007 - 2013
  • Table 100 – Mobile data revenue per major operator– 2007 - 2012
  • Table 101 – Annual change in data revenue per major operator as a proportion of total mobile services revenue – 2008 - 2012
  • Table 102 – Blended ARPU per month per major operator – 2000 - 2012
  • Table 103 – Blended ARPU per month per major operator – annual change – 2004 - 2012
  • Table 104 – Postpaid ARPU per month – Telstra, Optus and Vodafone – 2004 - 2010
  • Table 105 – Mobile market subscribers, penetration rate and annual change – 2000 - 2012
  • Table 106 – Mobile subscribers by carrier – 1993; 1997; 2000 - 2012
  • Table 107 – Annual change of mobile subscribers by carrier – 1995; 1997; 2000 - 20121
  • Table 108 – Mobile subscriber market share by operator – 1993; 1997; 2000 - 2012
  • Table 109 – 3G mobile subscribers by carrier by carrier – 2003 - 2012
  • Table 110 – Annual change of 3G mobile subscribers by carrier – 2007 - 2012
  • Table 111 – Proportion of 3G mobile subscribers versus total subscribers by carrier – 2006 - 2012
  • Table 112 – 2G mobile subscribers by carrier – 2006 - 2012
  • Table 113 – Prepaid subscribers by carrier by carrier – 2008 - 2012
  • Table 114 – Prepaid subscribers market share per operator – 2006 - 2012
  • Table 115 – Number of mobile phone services in operation - prepaid and postpaid – 2006 - 2012
  • Table 116 – Wholesale subscribers – Telstra and Optus – 2006 - 2012
  • Table 117 – Wireless broadband subscribers by access type and annual change – 2007 - 2012
  • Table 118 – 3G mobile broadband subscribers by mobile operator – 2007 - 2011
  • Table 119 – Total fixed mobile broadband revenues and annual change – 2007 - 2011
  • Table 120 – Mobile broadband monthly ARPU – 2007 - 2012
  • Table 121 – Estimated mobile broadband revenue revenues by operator – 2008 - 2011
  • Table 122 – Fixed wireless broadband subscribers by major operator – 2008 - 2011
  • Table 123 – Forecast mobile broadband and voice revenues – 2008; 2013; 2018
  • Chart 1 – Total telecoms market – retail revenue by service – 2000 - 2012
  • Chart 2 –Total telecoms service revenue by major provider – 2000 - 2013
  • Chart 3 – Market share of telecoms revenue by major operator – 2011
  • Chart 4 – Total telecoms market – retail revenue by service – 2000 - 2013
  • Chart 5 – Wholesale market revenues by major supplier – 1997 - 2013
  • Chart 6 – Total mobile services market revenue and annual change – 1993 - 2013
  • Chart 7 – Mobile services market revenue per major operator – 1993 - 2013
  • Chart 8 – Market share by major mobile operator – 2011
  • Chart 9 – Blended ARPU per month per major operator – 2000 - 2012
  • Chart 10 – Market share of broadband market – 2011
  • Chart 11 – Dodo percentage of subscribers by market segment – 2011
  • Chart 12 – Selected second-tier telco revenues by service – 2003 -2011
  • Chart 13 – Selected second-tier telcos – revenue – 2010 - 2011
  • Chart 14 – Market share size of NBN trans-sector market – 2020
  • Chart 15 – NBN services revenue share estimates by market share – 2015
  • Chart 16 – NBN services revenue share estimates by market share – 2020
  • Chart 17 – Total broadband subscribers and annual change – 2000 - 2012
  • Chart 18 – Broadband access revenues by major provider – 2005 - 2011
  • Chart 19 – Annual change in broadband access revenues by major provider – 2007 - 2011
  • Chart 20 – Market share of broadband access revenues by major provider – 2005 - 2011
  • Chart 21 – Number of ISPs – 1995 - 2012
  • Chart 22 – Number of ISPs by major technology – 2009 - 2011
  • Chart 23 - Broadband revenues - 2005; 2010; 2015
  • Chart 24 - Broadband market share by technology - 2005; 2010; 2015
  • Chart 25 – Number of DSLAMs by top 5 providers – 2010 - 2011
  • Chart 26 - Number of ADSL and ADSL2+ enabled exchanges – 2011
  • Chart 27 – The top six ISPs with excellent customer service satisfaction ratings – 2009 - 2011
  • Chart 28 – Total business and residential broadband subscribers – 2006 - 2011
  • Chart 29 – Opportunities for technology growth by SMEs – 2011
  • Chart 30 – Estimated market share by provider – 2010
  • Chart 31 – Businesses accessing the internet, by technology – 2010
  • Chart 32 – Business uptake of broadband in Australia and New Zealand – 2003 - 2010
  • Chart 33 – SME computer equipment ownership trends by type –- 1999 - 2010
  • Chart 34 – SME versus medium-sized business computer expenditure – 2007 - 2010
  • Chart 35 – Business trends in internet connections – 1995 - 2010
  • Chart 36 – Security methods utilised for remote access to networks – 2008 - 2009
  • Chart 37 – Employees' work locations – 2008 - 2010
  • Chart 38 – Changes in usage of non-voice applications on 3G handsets – 2010
  • Chart 39 – Telco product mix of customer spend – 2010
  • Chart 40 – Total households with home internet access – 1999 - 2010
  • Chart 41 – Consumer internet usage hours by category – 2006; 2010
  • Chart 42 – Total complaints to the TIO – 2006 - 2010
  • Chart 43 – Consumer and SME complaints to the TIO by industry sector – 2009 - 2010
  • Chart 44 – Total mobile services market revenue and annual change – 1993 - 2013
  • Chart 45 – Mobile services market revenue per major operator – 1993 - 2013
  • Chart 46 – Annual change of mobile services market per major operator – 1994 - 2013
  • Chart 47 – Mobile services revenue share per major operator – 2000 - 2013
  • Chart 48 – Estimated proportion of mobile service revenue from voice and data – 2007 - 2013
  • Chart 49 – Total mobile voice revenue per major operator – 2007 - 2013
  • Chart 50 – Mobile voice revenue per major operator as a proportion of total mobile services revenue – 2007 - 2013
  • Chart 51 – Total mobile data revenue per major operator – 2007 - 2012
  • Chart 52 – Annual change in mobile data revenue per major operator – 2008 - 2012
  • Chart 53 – Blended monthly ARPU per major operator – 2000 - 2012
  • Chart 54 – Prepaid ARPU per month – Telstra, Optus and Vodafone – 2004 - 2010
  • Chart 55 – Mobile data ARPU per month – Telstra and Hutchison – 2004 - 2010
  • Chart 56 – 2G versus 3G subscriber ARPU per month – Telstra – 2006 - 2009
  • Chart 57 – Mobile market subscribers, penetration rate and annual change – 1995 - 2012
  • Chart 58 – Mobile subscribers by carrier – 1993 - 2012
  • Chart 59 – Annual change of mobile subscribers by carrier – 1995 - 2012
  • Chart 60 – Mobile subscriber market share by operator – 1993 - 2012
  • Chart 61 – 3G mobile subscribers by carrier by carrier – 2003 - 2012
  • Chart 62 – Annual change of 3G mobile subscribers by carrier – 2007 - 2012
  • Chart 63 – Proportion of 3G mobile subscribers versus total subscribers by carrier – 2009 - 2012
  • Chart 64 – 2G mobile subscribers by carrier – 2006 - 2012
  • Chart 65 – Annual change of 2G mobile subscribers by carrier – 2007 - 2012
  • Chart 66 – Prepaid mobile subscribers by carrier – 2006 - 2012
  • Chart 67 – Prepaid subscribers - market share by operator – 2006 - 2012
  • Chart 68 – Number of mobile phone services in operation - prepaid and postpaid – 2006 - 2012
  • Chart 69 – Wholesale subscribers – Telstra and Optus – 2006 - 2012
  • Chart 70 – Estimated mobile broadband data downloaded in petabytes – 2007 - 2011; 2015; 2020
  • Chart 71 – Estimated mobile broadband revenue by operator – 2008 - 2011
  • Exhibit 1 – Dodo at a glance – 2011
  • Exhibit 2 – Advice for digital economy builders

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