2013 United Arab Emirates - Telecoms, Mobile, Broadband and Forecasts

Publication Overview

This report provides a comprehensive overview of trends and developments in UAE’s telecommunications market. The report analyses the mobile, internet, broadband, digital TV and converging media sectors. Subjects include:

  • Market and industry analyses, trends and developments;
  • Facts, figures and statistics;
  • Industry and regulatory issues;
  • Infrastructure;
  • Major players, revenues, subscribers, ARPU, MoU;
  • Internet, IPTV;
  • Mobile voice and data markets;
  • Broadband (FttH, DSL, cable TV, wireless);
  • Convergence and digital media;
  • Broadband subscriber forecasts for 2014; 2019; 2024.

Companies covered in this report include:

Etisalat, Emirates Integrated Telecommunications Company (du), Yahsat.

Researcher:- Kylie Wansink
Current publication date:- February 2014 (12th Edition)

Executive Summary

OTT services impact upon UAE telecoms market

In 2014, operators in the United Arab Emirates, similar to the rest of the world, are struggling with how to combat the impact of Over-The-Top (OTT) services - which on a global level are beginning to erode operators’ revenues.

In particular, the UAE may well attract international interest in the future from OTT video service providers due to its established and growing broadband population and substantial purchasing power of a tech savvy population. Domestic incumbent Etisalat has already positioned itself in this market with its multi-screen OTT TV and VoD service called eLife.

Broadband access is available via ADSL, Fibre to the Home (FttP), leased lines, WiFi and mobile networks. Broadband is becoming much more prevalent as evidenced by the growing proportion of broadband subscriptions attributed to fibre. Supporting increased broadband usage is an increase in international Internet connectivity.

With the prospect of competition Etisalat reduced its charges to a point where they are relatively low for the region. Despite this, Etisalat continues to dominate the market, representing over 80% of broadband subscriptions.

Mobile voice revenue growth is limited in the UAE due to the already high penetration levels. Both dominant operators, Etisalat and du, have turned their attention to mobile data services and applications. Specific products include mobile broadband and mobile payments with the number Near Field Communication (NFC) application deployments growing.

In October 2013 du had 46% market share of the mobile sector, down from 47% a year earlier. This decline was attributed to an increased focus by Etisalat on its domestic market after a period of international expansion. Both operators have deployed sophisticated HSPA+ and LTE networks.

Recognising the potential of applying ICT to improve both social and economic development, the UAE has taken steps to develop a digital economy. Businesses, governments and private citizens have been instrumental in creating the online content and services that make up the digital economy.

UAE governments at both federal and emirate level has been very interventionist, particularly Dubai, with programs to encourage computer and Internet use. Government policy has included encouragement for IT and Internet related businesses. There has also been a strong emphasis on e-government initiatives, attempting to make most government services accessible online.

Data in this report is the latest available at the time of preparation and may not be for the current year

Table of Contents

  • 1. Key Statistics
    • 1.1 Country overview
  • 2. Telecommunications Market
    • 2.1 Overview of UAE’s telecom market
  • 3. Regulatory Environment
    • 3.1 Background
    • 3.2 Regulatory authority
    • 3.3 Liberalisation
      • 3.3.1 Second operator
      • 3.3.2 Third operator
      • 3.3.3 Satellite licence
      • 3.3.4 Interconnection and access
      • 3.3.5 Number Portability (NP)
    • 3.4 VoIP usage
    • 3.5 Impact of OTT services
  • 4. Fixed Network Operators
    • 4.1 Overview
    • 4.2 Emirates Telecommunications Corporation (Etisalat)
    • 4.3 Emirates Integrated Telecommunications Company/du
    • 4.4 Yahsat
  • 5. Telecommunications Infrastructure
    • 5.1 National telecom networks
    • 5.2 International infrastructure
      • 5.2.1 Submarine cable networks
      • 5.2.2 Terrestrial cable networks
      • 5.2.3 Satellite networks
  • 6. Broadband Market
    • 6.1 Overview
      • 6.1.1 Censorship and site blocking
      • 6.1.2 Dubai Internet City (DIC)
    • 6.2 Broadband statistics
    • 6.3 Internet access locations
    • 6.4 Fibre to the Premises (FttP)
    • 6.5 Asymmetrical Digital Subscriber Line (ADSL)
    • 6.6 Cable modems
    • 6.7 Wireless broadband
      • 6.7.1 WiFi
      • 6.7.2 WiMAX
      • 6.7.3 Internet via satellite
  • 7. Digital Media / Digital Economy
    • 7.1 Overview
    • 7.2 Services
      • 7.2.1 E-Commerce
      • 7.2.2 E-Government
      • 7.2.3 E-health
      • 7.2.4 E-learning
    • 7.3 Smart cities/smart communities
      • 7.3.1 Overview
      • 7.3.2 Masdar City
      • 7.3.3 Smart Grids
    • 7.4 Digital media
      • 7.4.1 Tejari
      • 7.4.2 Bayt.com
    • 7.5 Digital broadcasting
      • 7.5.1 Overview of broadcasting market
      • 7.5.2 Digital TV
  • 8. Mobile Communications
    • 8.1 Overview of UAE’s mobile market
      • 8.1.1 Mobile statistics
    • 8.2 Regulatory issues
      • 8.2.1 Overview
      • 8.2.2 Mobile number portability
      • 8.2.3 Roaming tariff reduction
    • 8.3 Mobile technologies
      • 8.3.1 Analogue and digital
      • 8.3.2 Third generation mobile
      • 8.3.3 Long Term Evolution (LTE)
    • 8.4 Major mobile operators
      • 8.4.1 Etisalat
      • 8.4.2 Emirates Integrated Telecommunications Company/du
    • 8.5 Mobile voice services
      • 8.5.1 Prepaid
      • 8.5.2 Satellite mobile
    • 8.6 Mobile messaging
      • 8.6.1 Short Message Service (SMS) and Multimedia Messaging Service (MMS)
    • 8.7 Mobile broadband
    • 8.8 Mobile content and applications
      • 8.8.1 Etisalat
      • 8.8.2 du
      • 8.8.3 Mobile TV
      • 8.8.4 M-commerce
  • 9. Forecasts
    • 9.1 Broadband forecasts
      • 9.1.1 Scenario 1 – higher growth
      • 9.1.2 Scenario 2 – lower growth
      • Table 1 – Country statistics United Arab Emirates – 2013
      • Table 2 – UAE - telephone network statistics – 2013
      • Table 3 – UAE - Internet user and subscriber statistics – 2013
      • Table 4 – UAE - broadband statistics – 2013
      • Table 5 – UAE - mobile statistics – 2013
      • Table 6 – National telecommunications authority
      • Table 7 – UAE - GDP growth and inflation – 2005 - 2013
      • Table 8 – UAE - total telecommunications revenue by sector – 2007 - 2012
      • Table 9 – UAE - total fixed network revenue and ARPU – 2007 - 2012
      • Table 10 – UAE - total domestic and international voice revenue – 2008 - 2012
      • Table 11 – UAE - international outgoing traffic – 2008 - 2012
      • Table 12 – UAE - international outgoing revenue – 2008 - 2012
      • Table 13 – UAE - average monthly spend on fixed services – October 2012
      • Table 14 – UAE - total fixed voice minutes and Monthly MOU – 2008 - 2012
      • Table 15 – UAE - total annual fixed voice minutes breakdown – 2008 - 2012
      • Table 16 – UAE - reasons for not having a Fixed Line at home – October 2012
      • Table 17 – UAE - reasons for cancelling Fixed Line at home – October 2012
      • Table 18 – Etisalat group revenue and net profit – 2005 - 2013
      • Table 19 – Etisalat fixed subscribers and ARPU – 2010 - 2013
      • Table 20 – du revenue and profit/loss – 2006 - 2013
      • Table 21 – du fixed line subscribers – 2007 - 2013
      • Table 22 – du fixed line subscribers breakdown – September 2013
      • Table 23 – Fixed lines in service and teledensity – 1995 - 2014
      • Table 24 – Internet user and penetration – 1995 - 2014
      • Table 25 – Fixed Internet subscribers and penetration – 2000 - 2013
      • Table 26 – Etisalat fixed broadband subscribers – 2010 - 2013
      • Table 27 – International Internet bandwidth – 2005 - 2012
      • Table 28 – du IPTV subscribers – 2008 - 2013
      • Table 29 – Etisalat e-life subscribers – 2010 - 2013
      • Table 30 – UAE - popular mobile handset manufacturers – December 2013
      • Table 31 – UAE - popular mobile operating systems – May 2013
      • Table 32 – UAE - mobile subscribers and penetration rate – 1995 - 2014
      • Table 33 – UAE - mobile operators’ market share – 2007 - 2013
      • Table 34 – UAE - total mobile revenue and average monthly ARPU – 2007 - 2012
      • Table 35 – UAE - prepaid vs postpaid revenue – 2008 – 2012
      • Table 36 – UAE - total mobile voice minutes and Monthly MOU – 2008 – 2012
      • Table 37 – UAE - total annual mobile voice minutes breakdown – 2008 - 2012
      • Table 38 – UAE - mobile services usage by frequency of use – October 2012
      • Table 39 – UAE - average monthly spend on mobile services – October 2012
      • Table 40 – Multiple SIM card ownership reasons – October 2012
      • Table 41 – Reasons for having a postpaid mobile connection – October 2012
      • Table 42 – Etisalat mobile subscribers and Blended ARPU – 2010 - 2013
      • Table 43 – du Mobile financial data – 2010 - 2013
      • Table 44 - du Mobile subscribers and ARPU – 2010 - 2013
      • Table 45 – du Mobile minutes of use (MOU) – 2010 - 2013
      • Table 46 – du Mobile data revenue – 2011 - 2013
      • Table 47 – Prepaid subscribers – 2005 - 2014
      • Table 48 – Etisalat prepaid subscribers – 2010 - 2013
      • Table 49 – Numbers of SMS and MMS sent – 2007 - 2012
      • Table 50– Etisalat consumer market mobile broadband offerings – January 2013
      • Table 51 – du consumer market mobile broadband offerings – January 2013
      • Table 52 – Mobile application usage – 2012
      • Table 53 – Forecast broadband subscribers – higher growth scenario – 2014, 2019; 2024
      • Table 54 – Forecast broadband subscribers – lower growth scenario – 2014, 2019; 2024

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