Global -Business - Strategies - Trust


Archived report. This report was archived in December 2003 and has not been updated. Peter Bernstein is a member of our Virtual Consultancy Network and President of Infonautics Consulting. He prepared a special report, reproduced below, which explored the notion of ‘trust’ in the context of today’s world of electronic relationships. He examined the need for a flexible system, which strikes a balance between robust authentication tools for the protection of personal privacy and the capability for government intervention for security purposes, should the need arise. He postulates a consumer-in-control model in keeping with the increasing desire in a network-centric society for ‘control over our own electronic destinies’.

Table of Contents

  • 1. Synopsis
  • 2. Related reports
  • 3. In whom do you trust?
  • 4. Permission-based developments
  • 5. Security + privacy + customer value = trust
  • 6. What is trust?
    • 6.1 Introduction
    • 6.2 Privacy – empower the customers
    • 6.3 Privacy: a corporate issue
    • 6.4 Balance needed on security matters
    • 6.5 Could we rely on technology?
  • 7. User-controlled trust
    • 7.1 Networked societies
    • 7.2 Intersections of physical and virtual worlds
    • 7.3 Virtual tollbooth
    • 7.4 Permission-based requirements
    • 7.5 Real-time mediation of ‘control’
    • 7.6 Definition of trust and e-trust
  • 8. Cybernetics linking emotional values with systems
    • 8.1 Security concepts
    • 8.2 More trust = more e-business
    • 8.3 E-backlash
  • 9. Missing: lack of control over trust
  • 10. The Technology journey: the real road ahead
    • 10.1 How to evolve the revolution
    • 10.2 E-commerce still in its infancy
    • 10.3 Trust has to be the centre of next generation Internet
    • 10.4 Humanise the Internet

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Strategies & Analyses (Industry & Markets)

Number of pages 9

Status Archived

Last updated 31 Dec 2003
Update History

Analyst: Kylie Wansink

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