Archived report. This report was archived in December 2003 and has not been updated. Peter Bernstein is a member of our Virtual Consultancy Network and President of Infonautics Consulting. He prepared a special report, reproduced below, which explored the notion of ‘trust’ in the context of today’s world of electronic relationships. He examined the need for a flexible system, which strikes a balance between robust authentication tools for the protection of personal privacy and the capability for government intervention for security purposes, should the need arise. He postulates a consumer-in-control model in keeping with the increasing desire in a network-centric society for ‘control over our own electronic destinies’.
Table of Contents
2. Related reports
3. In whom do you trust?
4. Permission-based developments
5. Security + privacy + customer value = trust
6. What is trust?
6.2 Privacy – empower the customers
6.3 Privacy: a corporate issue
6.4 Balance needed on security matters
6.5 Could we rely on technology?
7. User-controlled trust
7.1 Networked societies
7.2 Intersections of physical and virtual worlds
7.3 Virtual tollbooth
7.4 Permission-based requirements
7.5 Real-time mediation of ‘control’
7.6 Definition of trust and e-trust
8. Cybernetics linking emotional values with systems
8.1 Security concepts
8.2 More trust = more e-business
9. Missing: lack of control over trust
10. The Technology journey: the real road ahead
10.1 How to evolve the revolution
10.2 E-commerce still in its infancy
10.3 Trust has to be the centre of next generation Internet
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Kristan J. Wheaton, Mercyhurst College Institute of Intelligence Studies