Virus impact over each market - telecom operators, government agencies and regulators' responses - revised forecasts for the next 5 years.
Archived report. In recent years the phrase ‘the social enterprise’ entered the industry’s jargon. The new use of the “social enterprise” term is most certainly aimed at commercial benefits – in particular those generated via mobile devices and within social networks. Another meaning for this term is to describe the use of commercial business models to achieve outcomes for philanthropic activities – not-for-profit activities related to the national good.
The new use of the “social enterprise” term is most certainly aimed at commercial benefits – in particular those generated via mobile devices and within social networks. There is nothing wrong with this, but it could be confusing to customers, and confusion is not in their best interest.
BuddeComm interprets the ‘Social Enterprise’ concept in much broader terms, the focal point being that it is primarily about benefits to customers. If the correct approach is taken, organisations will realise that this will benefit their business, in that it enables them to develop lifelong customer relationships.
There is plenty of evidence that customer experience has become a key issue in the overall retail market, not just in telecoms. Dissatisfaction has been growing over the last decade, but the big change now is that customers are no longer taking a passive approach. They are becoming far more vocal about poor service and at the same time are moving more and more to internet-based services.
This report provides high-level analysis on the importance of customer relationships for the digital media and telecoms sectors. It examines how digital media developments are changing the merchant and customer relationship and concepts such as real-time data processing are becoming of importance.
The combination of telecoms-based (mobile) interrogation capabilities with a range of other data in relation to the customer, coming from data centres, websites, social media, retail information and so on, creates significant new business opportunities, based on social analytics that allows for the creation of customer social profiles and analytical information.
As you know, I have resigned from the Labor Ministry and have decided not to re-contest the seat of Charlton at the next election – both for personal reasons.
Before leaving Parliament, I particularly wish to record my thanks to you for your generous and constructive participation in the deliberations that generated significant economic policy reforms for the Australian community. Continuous economic transformation is a key challenge that faces all Governments.
The development of sound public policy should always be contestable. Ultimately, good and equitable outcomes are not concessions to any particular interest group, but the careful balancing of interests to create the greatest possible benefit for the nation. You have contributed to that, and I sincerely thank you for it.
Greg Combet, Former Minister for Climate Change, Industry and Innovation
BuddeComm's strategic business reports contain a combination of both primary and secondary research statistics, analyses written by our senior analysts supported by a network of experts, industry contacts and researchers from around the world as well as our own scenario forecasts.
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A selection of downloadable samples from our Annual Publications catalogue.
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