BuddeComm Intelligence Report - Smart Grids - Consumer Issues

Synopsis

Archived report. The customer has been something of an afterthought in the development of smart meters and smart grids, and the industry is paying dearly for that oversight.

There is very little interest among the customers in smart grids and smart meters. Simply because the industry has failed to tell them what is in it for them. If the industry had had a smart grid vision instead of a smart meter vision; they would have been able to tell their customers that they would provide them with tools that would enable them to manage their energy use better.

In addition they would have communicated that this would save energy and therefore lower the costs, to such an extent that it could even lead to a neutral outcome in relation to the ever-increasing electricity prices.

Instead their smart meter ‘vision’ was simply based on an internal strategy that would allow the provider to shave off peak demand, through tariff systems.

The impact of higher energy prices is often overlooked in relation to the most vulnerable members of society. Although solutions can be found – and in our view, without too much cost – so far these consumer issue have been largely ignored.

Latest developments:

The benefits of smart energy solutions have not been well communicated to consumers; consumers have either been given irrelevant information or no information at all; the industry now has to attempt to improve the image of its various offerings and breadth of communication. A study published in Britain in mid 2013 called for the itemising of bills to show customers the breakdown of how much is fuel costs, transmission charges, company margins and the government's own energy policies.

Table of Contents

  • 1. Synopsis
  • 2. Customers need to become central
    • 2.1 Customer engagement
    • 2.2 What’s in it for the customer?
    • 2.3 Social and economic benefits
    • 2.4 Privacy issues
    • 2.5 Technology concerns
    • 2.6 Safety issues
    • 2.7 Vulnerable consumer groups
    • 2.8 More transparency required
    • 2.9 A need to re-invent the customer relationship
  • 3. Outages and dated grids
  • 4. A lack of consumer understanding
    • 4.1 Missing the consumer education target
    • 4.2 Start of a long process
  • 5. Brief case study: BGE smart grid services
    • 5.1 Overview of PeakRewards Program
    • 5.2 Benefits
      • 5.2.1 Lower energy bills
      • 5.2.2 Reliability
      • 5.2.3 Enhanced service
      • 5.2.4 Environmental
      • 5.2.5 Resource conservation
    • 5.3 Smart Grid project approved
  • 6. Smart appliances
  • 7. Related reports
  • Table 1 - Percentage of respondents that rank specific risks related to smart meters and energy data collection in their top three concerns
  • Table 2 - Percent of respondents who do not know the answer to the specified question or statement

Related Reports

Purchase this Report

US$25.00

Licence Information

Focus Report Profile

Technologies

Regulations & Government Policies
Smart Infrastructure
Strategies & Analyses (Industry & Markets)

Number of pages 11

Status Archived

Last updated 5 Aug 2013
Update History

Analyst: Kylie Wansink

Share this Report

Purchase with Confidence

Could I thank you for making a contribution to this on so many occasions and declare my association with you as a Central Coast resident. I want to say how proud we are of you and how much your expertise has informed us.

Senator Deborah O’Neill, at the Select Senate Committee on the NBN – March 2014

Special Offers

Azerbaijan - Telecoms, Mobile and Broadband - Statistics and Analyses
US$375.00 until 16 Oct 2019
(normal price US$750.00)

South Korea - Telecoms, Mobile and Broadband - Statistics and Analyses
US$575.00 until 16 Oct 2019
(normal price US$1,150.00)

Sample Reports

A selection of downloadable samples from our Annual Publications catalogue.


Download a Sample Report

More than 4,000 customers from 140 countries utilise BuddeComm Research

Are you interested in BuddeComm's Custom Research Service?

News & Views

Have the latest telecommunications industry news delivered to your inbox by subscribing to Paul's FREE weekly News & Views.