BuddeComm Intelligence Report - Digital Technologies are Transforming Governments

Synopsis

Archived report. Many governments around the world are now well aware of the importance of implementing digital services and solutions such as online services, cloud computing and m-government. The benefits of many of these developments include cutting costs and improving processes and information flow with the primary aim to improve customer service for citizens. Cloud computing has been well received by many government organisations and BuddeComm sees governments around the world continue to deploy cloud platforms and indeed increase spending in this area. The huge uptake and penetration of smart phones and supporting infrastructure also means there will be a ground swell of pressure from citizens wanting ready access to government services via their mobiles. This will also become a key focus for governments going forward. To date, most governments globally have shown a willingness to adopt digital technologies and this is demonstrated by the many governments which have a well developed online presence. This BuddeComm report explores some of the key digital trends impacting upon governments around the world, supported by statistics and examples from Australia, Singapore and South Korea.

Key developments:

• The public sector is at a crossroads of how services have been delivered in the past and how they will be delivered in the future.
• Adopting digital technologies will be central to solving looming government problems, but it will also require comprehensive reforms to the public sector.
• South Korea recently announced it would move 60% of its e-government services to cloud computing by 2017.
• The sharing economy is definitely the key area that governments should foster to see the creation of new jobs.