New Zealand - Telecoms, Mobile, Broadband and Digital Media - Statistics and Analyses

Publication Overview

This report provides a comprehensive overview of trends and developments in New Zealand’s telecommunications market. The report analyses the mobile, internet, broadband, digital TV and converging media sectors. Subjects include:

  • Market and industry analyses, trends and developments;
  • Facts, figures and statistics;
  • Industry and regulatory issues;
  • Infrastructure developments;
  • Major Players, Revenues, Subscribers, ARPU, MoU;
  • Internet, VoIP, IPTV;
  • Mobile Voice and Data Markets;
  • Broadband (FttP, DSL, cable, wireless);
  • Convergence and Digital Media;
  • Government policies affecting the telecoms industry;
  • Market liberalisation and industry issues;
  • Telecoms operators – privatisation, IPOs, acquisitions, new licences;
  • Mobile technologies (GSM; 3G, HSPA, LTE).

Researchers: Henry Lancaster
Current publication date:- March 2016 (19th Edition)

Executive Summary

New Zealand’s Ultra-Fast Broadband network approaches half-way point

New Zealand’s telecom sector is being transformed by the continuing deployment of the key national infrastructure, the UFB. This ambitious undertaking is fundamental to the country’s broadband landscape, and is underpinning the emerging digital economy as well as the burgeoning digital media sector. As the overall market is being bolstered by the fixed-line and mobile broadband segments, the fixed-line voice market (voice calls and local access) continues to lose overall share of telecom services revenue.

The uptake of mobile broadband is supported by the expansion of mobile technologies based on LTE and by the Rural Broadband Initiative rollout which is adding a large number of mobile cells to new or underserved areas. A February 2016 survey showed that New Zealand retains the second highest overall LTE data speed, behind Singapore. There have been considerable gains made in LTE services, with effective competition between Spark, Vodafone NZ and 2degrees. All three now also operate in the fixed-line sector, thus supporting their bundled services strategies.

UFB is scheduled to be completed by 2020, and by early 2016 about 540,000 premises had been connected. This infrastructure will enable the residential and business segments to make far better use of the potential for IP-delivered services and content, and will help the country maintain its position at the forefront of the digital future.

This report provides analyses of the New Zealand telecoms market. It covers the mobile voice and data sectors, including operating and financial statistics for the three MNOs as well as an assessment of their strategies as they exploit their presence in the fixed-line market to compete more effectively. The report also reviews the digital economy and digital media markets, includes a snapshot of social media usage, as well as updates and data on e-government, e-health and e-learning developments.

Key developments:

  • 2015 Spark pays $9 million for a 70MHz block of spectrum in the 2.3GHz band;
  • Vodafone New Zealand commercialises dual-band CA LTE service;
  • Spark and Vodafone deploy 700MHz LTE wireless broadband in rural areas;
  • 2degrees acquires Snap to enter the fixed-line market;
  • Vodafone begins upgrade to DOCSIS3.1 technology;
  • Orcon sold to CallPlus;
  • ComCom increases price for UCLL and UBA access;
  • ComCom sets the Telecommunications Development Levy for 2014/15;
  • VideoEzy closes on-demand videostreaming platform;
  • Report update includes Statistics New Zealand data to June 2015, telcos’ financial and operating results to H12016, regulator’s market updates, recent market developments.

Companies mentioned in this report:

Spark New Zealand, Chorus, Vodafone, 2degrees, TelstraClear, Orcon, Snap, CallPlus, Paymark, Trade Me, TVNZ, Fairfax, Groupon, Ziln TV, CityLink, Vector, Fyx, NOW, Airnet, WorldxChange Communications, Maxnet, Vocus, Skinny, Clear Mobitel, Black+White, Compass, Gemalto.

Table of Contents

  • 1. Key statistics
    • 1.1 Market analysis
  • 2. Regulatory overview
    • 2.1 Overview
    • 2.2 UBA, UCLL, LLU and UBS access market developments
      • 2.2.1 Determination on wholesale services
      • 2.2.2 Minor changes post Spark and Chorus demerger
    • 2.3 Mobile regulation developments
      • 2.3.1 Mobile Termination Rates (MTRs)
      • 2.3.2 Micropayments using PayforitNZ approved
    • 2.4 Analogue Switchover (ASO)
    • 2.5 Telecommunications Service Obligations (Kiwi Share)
      • 2.5.1 Background
      • 2.5.2 Telecommunications Development Levy – 2010 - 2017
    • 2.6 Telecommunications Relay Service (TRS)
      • 2.6.1 Overview
      • 2.6.2 Cost of the TRS
    • 2.7 Telecommunications Dispute Resolution (TDR)
      • 2.7.1 Scheme overview
    • 2.8 Number Portability (NP)
  • 3. Fixed telecoms infrastructure
    • 3.1 Fixed-line voice market
    • 3.2 Smaller players
      • 3.2.1 CallPlus
      • 3.2.2 M2 NZ Limited
      • 3.2.3 Black+White
    • 3.3 International infrastructure
    • 3.4 UFB and RBI
      • 3.4.1 Background information
      • 3.4.2 Deployment developments
      • 3.4.3 New networks adding financial value to the economy
    • 3.5 Spark Joint Venture with Vocus
    • 3.6 Rural Broadband Initiative (RBI)
      • 3.6.1 Funding and usage
      • 3.6.2 Statistical overview of the RBI rollout
    • 3.7 Smart infrastructure
      • 3.7.1 Smart grids
      • 3.7.2 Internet of Things (IoT)
  • 4. Major Operators
    • 4.1 Chorus Limited
      • 4.1.1 Company information
      • 4.1.2 Financial results
      • 4.1.3 Operational results
      • 4.1.4 Company services
      • 4.1.5 Background information on Chorus and the UFB rollout
      • 4.1.6 Company history
    • 4.2 Spark New Zealand
      • 4.2.1 Company overview
      • 4.2.2 Financial results
      • 4.2.3 Operational statistics
      • 4.2.4 Company divisions
      • 4.2.5 Products and services
      • 4.2.6 Subsidiary and associate companies
      • 4.2.7 Environmental developments
      • 4.2.8 Company history
    • 4.3 Vodafone New Zealand
      • 4.3.1 Company overview
      • 4.3.2 Global and Oceania operations
      • 4.3.3 Company analysis
      • 4.3.4 The networks
      • 4.3.5 Products and services
      • 4.3.6 Wholesale, roaming and partnerships
      • 4.3.7 Financial results
      • 4.3.8 Operating results
      • 4.3.9 Company history
  • 5. The Fixed Broadband Market
    • 5.1 Introduction and statistical overview
      • 5.1.1 Market analysis
      • 5.1.2 Wholesale pricing
      • 5.1.3 Broadband statistics
    • 5.2 Hybrid Fibre Coax (HFC) networks
      • 5.2.1 Vodafone NZ
    • 5.3 Digital Subscriber Line (DSL) networks
      • 5.3.1 VDSL
      • 5.3.2 ISP surveys – Statistics New Zealand
      • 5.3.3 CallPlus
      • 5.3.4 ICONZ-Webvisions
      • 5.3.5 Maxnet
      • 5.3.6 NOW (previously Airnet)
      • 5.3.7 Orcon Internet
      • 5.3.8 2degrees (Snap Internet)
      • 5.3.9 Spark New Zealand
      • 5.3.10 Voyager Internet
      • 5.3.11 WorldxChange (WxC)
    • 5.4 Fibre-to-the-Premises (FttP)
    • 5.5 Other fixed broadband services
      • 5.5.1 Wi-Fi
      • 5.5.2 WiMAX
      • 5.5.3 Satellite broadband
  • 6. Mobile Communications
    • 6.1 Market analysis
    • 6.2 Mobile statistics
      • 6.2.1 General statistics
      • 6.2.2 Revenue analysis
      • 6.2.3 Mobile revenue statistics
      • 6.2.4 Mobile data
      • 6.2.5 Mobile broadband
    • 6.3 Regulatory issues
      • 6.3.1 Spectrum
      • 6.3.2 Number Portability (NP)
      • 6.3.3 International Mobile Roaming (IMR)
    • 6.4 Mobile infrastructure
      • 6.4.1 Digital networks
      • 6.4.2 Long-term-Evolution (LTE)
      • 6.4.3 Other infrastructure developments
    • 6.5 Major mobile operators
      • 6.5.1 Spark Mobile
      • 6.5.2 Vodafone New Zealand
      • 6.5.3 2degrees Mobile
    • 6.6 Mobile Virtual Network Operators (MVNOs)
    • 6.7 Mobile content and applications
      • 6.7.1 NFC payments
      • 6.7.2 Joint venture for Trusted Service Manager (TSM)
      • 6.7.3 M-health
    • 6.8 Mobile handsets
  • 7. Digital Economy
    • 7.1 Market overview
    • 7.2 E-commerce
      • 7.2.1 Daily-deal coupons
      • 7.2.2 Trade Me
      • 7.2.3 Global newcomers to e-commerce in New Zealand
      • 7.2.4 Online music
    • 7.3 E-health
      • 7.3.1 Personal health care records
    • 7.4 E-learning
      • 7.4.1 Network for learning
    • 7.5 E-government
  • 8. Digital Media
    • 8.1 Videostreaming
      • 8.1.1 Quickflix
      • 8.1.2 Lightbox TV
      • 8.1.3 TVNZ
      • 8.1.4 Ziln TV
      • 8.1.5 TiVo
    • 8.2 Mobile TV
      • 8.2.1 Vodafone
      • 8.2.2 Spark NZ
    • 8.3 Communications: VoIP
      • 8.3.1 Spark
    • 8.4 Social networking
      • 8.4.1 Usage and statistics
      • Table 1 – Country statistics – 2015 (e)
      • Table 2 – Telecom services revenue and investment statistics – 2008 - 2014
      • Table 3 – Telephone network statistics – 2015 (e)
      • Table 4 – Internet statistics – 2015 (e)
      • Table 5 – Broadband statistics – 2015 (Jun)
      • Table 6 – Mobile statistics – 2015 (e)
      • Table 7 – Telecom investment by sector – 2006 - 2014
      • Table 8 – Local access lines by sector – 2006 - 2015
      • Table 9 – Regulated UCLL and UBA pricing – 2010 – 2012; 2014 - 2015
      • Table 10 – Spark and Vodafone network termination rates (Cents per minute) – 2011 - 2014
      • Exhibit 3 – ASO timetable
      • Table 11 – Annual cost of TDL – 2010 - 2017
      • Table 12 – Sprint payments from TRS/TSO – 2004 - 2014
      • Table 13 – Local access lines and local service and calling revenues – 2002 - 2016
      • Table 14 – Fixed-line voice traffic use per connection – 2008 - 2016
      • Table 15 – Fixed-line voice traffic use per connection – 2008 - 2016
      • Table 16 – Fixed-line retail revenue – 2006 - 2016
      • Table 17 - Chorus key financial operating results – 2009 - 2016
      • Table 18 - Chorus operating revenue by segment – 2012 - 2016
      • Table 19 - Chorus copper, UFB and RBI capex – 2012 - 2016
      • Table 20 - Chorus fixed line connections – 2012 - 2015
      • Table 21 - Chorus broadband connections – 2012 - 2015
      • Table 22 - Chorus VDSL broadband connections – 2012 - 2015
      • Table 23 – Spark key financial operating highlights – 2009 - 2016
      • Table 24 – Spark key financial operating highlights by annual change – 2009 - 2016
      • Table 25 – Spark revenue by service division – 2011 - 2014
      • Table 26 – Spark revenue by service division – 2011 - 2016
      • Table 27 – Spark expenses – 2010 - 2016
      • Table 28 – Spark capital expenditure – 1999 - 2016
      • Table 29 – Fixed lines in operation by division – 2008 - 2016
      • Table 30 – Annual change in fixed lines by division – 2009 - 2015
      • Table 31 – Spark Digital revenue by type -line subscribers by type – 2010 - 2015
      • Table 32 – Spark Digital fixed-line subscribers by type – 2011 - 2015
      • Table 33 – Spark mobile monthly ARPU – pre/postpaid voice and data – 2009 - 2016
      • Table 34 – Annual change in monthly ARPU by market sector – 2010 - 2016
      • Table 35 – Spark HMB fixed lines – 2010 - 2015
      • Table 36 – Historic - Vodafone NZ revenue and annual change – 1996 - 2004
      • Table 37 – Vodafone NZ revenue and annual change – 2005 - 2015
      • Table 38 – Vodafone NZ annual profit/loss – 2003 - 2015
      • Table 39 – Historic - Vodafone subscriber statistics – 1998 - 2009
      • Table 40 – Vodafone subscriber statistics – 2010 - 2015
      • Table 41 – Vodafone prepaid versus postpaid subscribers – 2006 - 2015
      • Table 42 – Vodafone fixed-line broadband subscribers – 2011 - 2015
      • Table 43 – Wholesale broadband lines (excl. Spark) – 2006 - 2014
      • Table 44 – Unbundled broadband lines – 2008 - 2014
      • Table 45 – Fixed-broadband penetration by access method – 2007 - 2015
      • Table 46 – Internet users and subscribers – 2000 - 2015
      • Table 47 – Fixed-broadband subscribers – 2006 - 2016
      • Table 48 – Dial-up internet subscribers – 2011 - 2016
      • Table 49 – Average data consumption– 2011 - 2016
      • Table 50 – DSL, cable and fibre broadband subscribers – 2011 - 2016
      • Table 51 – Market share of broadband connections by technology – 2011 - 2016
      • Table 52 – Broadband penetration – wireless versus fixed-line access – 2005 - 2015
      • Table 53 – Proportion of broadband subscriptions by data rate – 2011 - 2015
      • Table 54 – Fixed-broadband connections by data cap (per month) – 2010 - 2015
      • Table 55 – Fixed-broadband connections by data cap (per month) – 2011 - 2015
      • Table 56 – Vodafone NZ fixed broadband subscribers – 2012 - 2015
      • Table 57 – ISP share of broadband subscribers – 2012 - 2014
      • Table 58 – Internet subscribers by market segment – 2006 - 2015
      • Table 59 – Market share of ISPs by size – 2007 - 2015
      • Table 60 – ISPs in service – 2011 - 2015
      • Table 61 – Spark broadband subscribers (retail and wholesale) – 2011 - 2015
      • Table 62 – Wireless broadband subscribers – 2011 - 2016
      • Table 63 – Fixed wireless broadband penetration – 2005 - 2015
      • Table 64 – Mobile handset internet connections – 2011 - 2015
      • Table 65 – Woosh Wireless subscribers – 2005 - 2013
      • Table 66 – Woosh Wireless key financial results overview (historic) – 2004 - 2011
      • Table 67 – Woosh Wireless capex versus opex – 2009 - 2011
      • Table 68 – Zenbu subscribers, Wi-Fi zones and data throughput – 2007 – 2012; 2016
      • Table 69 – Mobile data traffic – 2010 - 2017
      • Table 70 – Mobile data use per connection – 2010 - 2016
      • Table 71 – Mobile voice traffic – 2006 - 2016
      • Table 72 – Mobile voice traffic use per connection – 2006 - 2016
      • Table 73 – Mobile subscribers, annual change and penetration rate – 2001 - 2016
      • Table 74 – Annual change in mobile subscribers per major operator – 2002 - 2013
      • Table 75 – Historic - Market share of mobile subscribers per operator – 1995 - 2004
      • Table 76 – Market share of mobile subscribers per operator – 2005 - 2015
      • Table 77 – Spark prepaid versus postpaid subscribers – 2005 - 2015
      • Table 78 – Vodafone prepaid versus postpaid subscribers – 2005 - 2015
      • Table 79 – Spark and Vodafone network termination rates – 2009 - 2014
      • Table 80 – Mobile market revenue – 2006 - 2016
      • Table 81 – Mobile market revenue by MNO (historic) – 1997 - 2007
      • Table 82 – Annual change in mobile market revenue by MNO (historic) – 1998 - 2007
      • Table 83 – SMS messages sent – 2009 - 2016
      • Table 84 – SMS revenue – 2009 - 2015
      • Table 85 – Mobile broadband revenue – 2009 - 2014
      • Table 86 – Mobile broadband traffic – 2010 - 2016
      • Table 87 – Mobile broadband subscribers – 2011 - 2016
      • Table 88 – Spark mobile service revenue – 2009 - 2016
      • Table 89 – Spark mobile subscribers – 2001 - 2015
      • Table 90 – Spark mobile ARPU – 2012 - 2016
      • Table 91 – Vodafone mobile subscribers – 2007 - 2015
      • Table 92 – Vodafone company revenue – 2012 - 2015
      • Table 93 – 2degrees mobile subscribers – 2009 – 2014
      • Table 94 – 2degrees key financial performance figures – 2008 - 2014
      • Table 95 – E-commerce revenue – 2013 –2015
      • Table 96 – Estimated New Zealand population shopping online – 2008 - 2015
      • Table 97 – VoIP subscribers – 2014 - 2016
      • Table 98 – Overview of Facebook users in New Zealand – 2009 - 2015
      • Chart 1 – Overview of key telecoms subscribers by sector – 2006 - 2015
      • Chart 2 – Overview of fixed access lines – 2006 - 2016
      • Chart 3- Chorus key financial operating results – 2009 – 2016
      • Chart 4 – Overview of Spark key financial operating highlights – 2009 - 2016
      • Chart 5 – Overview of Spark revenue by main service divisions – 2011 - 2016
      • Chart 6 – Overview of fixed lines in operation by division – 2012 - 2015
      • Chart 7 – Spark Digital revenue by type -line subscribers by type – 2010 – 2015
      • Chart 8 – Overview of Spark pre/postpaid voice, data mobile monthly ARPU – 2009 - 2016
      • Chart 9 – Overview of Vodafone NZ revenue and annual change – 2005 - 2015
      • Chart 10 – Overview of Vodafone NZ subscribers and annual change – 2005 - 2015
      • Chart 11 – Overview of Vodafone NZ prepaid versus postpaid subscribers – 2006 - 2015
      • Chart 12 – Internet users and subscribers – 2000 - 2015
      • Chart 13 – Market share of ISPs by market size – 2007 - 2015
      • Chart 14 – Overview of Spark broadband subscribers – 2011 - 2015
      • Chart 15 – Mobile subscribers, annual change and penetration rate – 2005 - 2016
      • Chart 16 – Overview of mobile market share by major operator – 2005 - 2015
      • Chart 17 – Spark mobile ARPU – 2012 – 2016
      • Chart 18 – Overview of 2degrees key financial performance indicators – 2008 - 2014
      • Exhibit 1 – UBA services background information
      • Exhibit 2 – Regulatory timeline – scheduled UBA and other services launch by service variant
      • Exhibit 4 – Liable operators for the TDL levy
      • Exhibit 5 – The 33 UFB regions by UFB LFC deployment company
      • Exhibit 6 - Chorus Limited at a glance
      • Exhibit 7 – Overview of Spark New Zealand initial demerger details
      • Exhibit 8 – Spark and the roadside cabinet program – a brief overview
      • Exhibit 9 – Spark New Zealand at a glance including key highlights
      • Exhibit 10 – Spark’s five-year strategic plan historic overview
      • Exhibit 11 – Overview of the operational separation strategy
      • Exhibit 12 – The Internet Protocol/Multiprotocol Label switched network
      • Exhibit 13 – Overview of subsidiary companies
      • Exhibit 14 – Overview of associate companies
      • Exhibit 15 – Vodafone New Zealand at a glance
      • Exhibit 16 – Background on Vodafone UFB / RBI
      • Exhibit 17 – Orcon company acquisitions – 2000 - 2010
      • Exhibit 18 – Compass Communications – brief company history
      • Exhibit 19 – Background information on IPSTAR deployment in New Zealand
      • Exhibit 20 – Overview of licensed versus unlicensed spectrum
      • Exhibit 21 – Overview of managed spectrum parks
      • Exhibit 22 – Frequencies of mobile network operators in Australia and New Zealand – 2016
      • Exhibit 23 – Brief history timeline of e-government strategies in New Zealand
      • Exhibit 24 – Previous government initiatives (historic) – Digital Strategy 2.0
      • Exhibit 25 – Historical overview of IPTV developments

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