New Zealand - Telecoms, Mobile, Broadband and Digital Media - Statistics and Analyses

Publication Overview

This report provides a comprehensive overview of trends and developments in New Zealand’s telecommunications market. The report analyses the mobile, internet, broadband, digital TV and converging media sectors. Subjects include:

  • Market and industry analyses, trends and developments;
  • Facts, figures and statistics;
  • Industry and regulatory issues;
  • Infrastructure developments;
  • Major Players, Revenues, Subscribers, ARPU, MoU;
  • Internet, VoIP, IPTV;
  • Mobile Voice and Data Markets;
  • Broadband (FttP, DSL, cable, wireless);
  • Convergence and Digital Media;
  • Mobile subscriber and ARPU forecasts;
  • Government policies affecting the telecoms industry;
  • Market liberalisation and industry issues;
  • Telecoms operators – privatisation, IPOs, acquisitions, new licences;
  • Mobile technologies (GSM; 3G, HSPA, LTE).

Researchers: Henry Lancaster
Current publication date:- August 2017 (20th Edition)

Executive Summary

New Zealand government approves major telecom reform package

The overall number of broadband subscribers in New Zealand has increased steadily in recent years, though at a slower pace in line with higher market penetration. The principal growth areas have been in the mobile broadband and fibre sectors. This trend will continue over the coming years as the Ultra-Fast Broadband (UFB) service sees greater uptake among consumers. By March 2017 almost three quarters of the build in UFB1 areas had been completed, with about a third of premises taking a service. The second phase of the UFB (UFB2) will extend coverage to 84% of the population by 2024. In conjunction with the UFB, the incumbent telco Spark is planning to replace its legacy PSTN network with an IP-based network by 2022.

New Zealand’s mobile market continues to undergo significant developments. There have been considerable gains made in LTE services, with effective competition between Spark, Vodafone NZ and the country’s third mobile operator 2degrees. Coverage from LTE networks has widened considerably in recent quarters, supported by the Rural Broadband Initiative rollout which is adding a large number of mobile cells to new or underserved areas. This has bolstered the uptake of mobile broadband. Network operators also provide among the fastest LTE data rates globally.

With improved broadband connectivity, the average price per GB of data for fixed-line broadband has fallen to about a fifth of that four years ago, while 10% of broadband connections are now at a tier of at least 100Mb/s.

This report assesses the key statistical data and regulatory measures in New Zealand’s telecom market. It covers the fixed-line sector and the progress of the UFB network rollout. The report also covers the fixed and wireless broadband markets, noting the rapid take-up of fibre-based services among consumers. In addition the report analyses developments in the mobile voice and data segments.

Key developments:

  • Government signs off on a reform package aimed at improving the Telecommunications Act and modernising the telecom sector;
  • Rebranded Crown Infrastructure Partners to invest in greenfield housing infrastructure;
  • Spark, 2degrees and Vodafone make a joint bid for RBI2;
  • Spark planning to replace PSTN network with an IP-based network by 2022;
  • Vodafone NZ’s proposed merger with Sky cancelled;
  • Vodafone NZ begins upgrade to DOCSIS3.1 technology;
  • Kohlberg Kravis Roberts retracts bid for Vocus Communications;
  • Commerce Commission planning a review of competition in the mobile market in 2018;
  • Vodafone New Zealand and Spark commit to using LoRa technologies from 2018;
  • Vodafone New Zealand reports 2.8% increase in revenue for fiscal 2017;
  • Spark partners with Nokia to develop a path to 5G;
  • 2degrees extends LTE to 85% of its network;
  • Report update includes ComCom and Statistics New Zealand data for 2016, operator data to June 2017, recent market developments.

 Companies mentioned in this report:

Spark New Zealand, Chorus, Vodafone New Zealand, 2degrees, TelstraClear, Orcon, Snap, CallPlus, CityLink, Vector,  Fyx, NOW, Airnet, WorldxChange Communications, Maxnet, Vocus, Skinny, Clear Mobitel, Black+White, Compass, Gemalto.

Table of Contents

  • 1. Key statistics
    • 1.1 Market analysis
  • 2. Regulatory Environment
    • 2.1 Overview
    • 2.2 UBA, UCLL, LLU and UBS access market developments
      • 2.2.1 Determination on wholesale services
      • 2.2.2 Minor changes post Spark and Chorus demerger
    • 2.3 Telecommunications Service Obligations (Kiwi Share)
      • 2.3.1 Telecommunications Development Levy – 2010 - 2017
    • 2.4 Telecommunications Relay Service (TRS)
      • 2.4.1 Overview
    • 2.5 Telecommunications Dispute Resolution (TDR)
    • 2.6 Number Portability (NP)
  • 3. Fixed Network Operators
    • 3.1 Overview
    • 3.2 Spark
    • 3.3 Vocus (CallPlus, M2)
    • 3.4 Black+White
  • 4. Telecommunications Infrastructure
    • 4.1 Overview of the national telecom network
    • 4.2 UFB
      • 4.2.1 New networks adding financial value to the economy
    • 4.3 Wholesale fibre
    • 4.4 Spark Joint Venture with Vocus
    • 4.5 Rural Broadband Initiative (RBI)
    • 4.6 International infrastructure
    • 4.7 Smart infrastructure
      • 4.7.1 Renewable energy use target set for 2025
      • 4.7.2 Electric vehicles trials and wireless chargers
      • 4.7.3 Smart meters
      • 4.7.4 Smart grids
      • 4.7.5 Smart cities
      • 4.7.6 Internet of Things (IoT)
  • 5. Fixed Broadband Market
    • 5.1 Introduction and statistical overview
      • 5.1.1 Market analysis
      • 5.1.2 Wholesale pricing
      • 5.1.3 Broadband statistics
    • 5.2 Hybrid Fibre Coax (HFC) networks
      • 5.2.1 Vodafone NZ
    • 5.3 Digital Subscriber Line (DSL) networks
      • 5.3.1 VDSL
      • 5.3.2 ISP surveys – Statistics New Zealand
      • 5.3.3 Vocus Communications
      • 5.3.4 ICONZ-Webvisions
      • 5.3.5 Maxnet
      • 5.3.6 NOW (previously Airnet)
      • 5.3.7 Orcon Internet
      • 5.3.8 2degrees (Snap Internet)
      • 5.3.9 Spark New Zealand
      • 5.3.10 Voyager Internet
      • 5.3.11 WorldxChange (WxC)
    • 5.4 Fibre-to-the-Premises (FttP)
      • 5.4.1 Wholesale fibre
    • 5.5 Other fixed broadband services
      • 5.5.1 Wi-Fi
      • 5.5.2 WiMAX
      • 5.5.3 Satellite broadband
  • 6. Digital Media
    • 6.1 Videostreaming
      • 6.1.1 Quickflix
      • 6.1.2 Lightbox TV
      • 6.1.3 TVNZ
      • 6.1.4 Ziln TV
      • 6.1.5 TiVo
    • 6.2 Analogue Switchover (ASO)
    • 6.3 Communications: VoIP
    • 6.4 Social networking
      • 6.4.1 Usage and statistics
  • 7. Digital Economy
    • 7.1 Market overview
    • 7.2 E-commerce
      • 7.2.1 Trade Me
      • 7.2.2 Global newcomers to e-commerce in New Zealand
      • 7.2.3 Online music
    • 7.3 E-health
      • 7.3.1 Personal health care records
    • 7.4 E-learning
      • 7.4.1 Network for learning
    • 7.5 E-government
  • 8. Mobile Communications
    • 8.1 Market analysis
    • 8.2 Mobile statistics
      • 8.2.1 General statistics
      • 8.2.2 Revenue analysis
      • 8.2.3 Mobile voice
      • 8.2.4 Mobile data
      • 8.2.5 Mobile broadband
    • 8.3 Regulatory issues
      • 8.3.1 Spectrum
      • 8.3.2 Mobile Termination Rates (MTRs)
      • 8.3.3 Mobile Number Portability (NP)
    • 8.4 Mobile infrastructure
      • 8.4.1 Digital networks
      • 8.4.2 Long-term-Evolution (LTE)
      • 8.4.3 5G developments
      • 8.4.4 Other infrastructure developments
    • 8.5 Major mobile operators
      • 8.5.1 Spark Mobile
      • 8.5.2 Vodafone New Zealand
      • 8.5.3 2degrees Mobile
    • 8.6 Mobile Virtual Network Operators (MVNOs)
    • 8.7 Mobile content and applications
      • 8.7.1 NFC payments
      • 8.7.2 M-health
      • Table 1 – Country statistics – 2017 (e)
      • Table 2 – Telecom services revenue and investment statistics – 2016
      • Table 3 – Telephone network statistics – 2017 (e)
      • Table 4 – Internet statistics – 2017 (e)
      • Table 5 – Broadband statistics – 2017 (e)
      • Table 6 – Mobile statistics – 2017 (e)
      • Table 7 – Telecom sector revenue – 2006 - 2016
      • Table 8 – Telecom investment by sector – 2006 - 2016
      • Table 9 – Access subscriptions by sector – 2006 - 2018
      • Table 10 – Regulated UCLL and UBA pricing – 2010 – 2012; 2014 - 2015
      • Table 11 – UCLL lines – 2002 - 2016
      • Table 12 – Annual cost of TDL – 2010 - 2017
      • Table 13 – Sprint payments from TRS/TSO – 2004 - 2014
      • Table 14 – Spark key financial data – 2009 - 2017
      • Table 15 – Spark key financial operating highlights by annual change – 2009 - 2017
      • Table 16 – Spark revenue by service division – 2011 - 2017
      • Table 17 – Spark expenses by sector – 2010 - 2017
      • Table 18 – Spark capital expenditure – 1999 - 2017
      • Table 19 – Fixed lines in operation by division – 2008 - 2017
      • Table 20 – Annual change in fixed lines by division – 2009 - 2017
      • Table 21 – Local access lines – 2002 - 2018
      • Table 22 – Local service calling revenue – 2002 - 2016
      • Table 23 – Fixed-line voice traffic use per connection – 2008 - 2016
      • Table 24 – Fixed-line voice traffic use by type – 2008 - 2018
      • Table 25 – Fixed-line retail revenue – 2006 - 2018
      • Table 26 – UFB lines – 2012 - 2017
      • Table 27 – Average monthly broadband price by platform – 2015 - 2016
      • Table 28 – Wholesale broadband lines (excl. Spark) – 2006 - 2014
      • Table 29 – Unbundled broadband lines – 2008 - 2014
      • Table 30 – Fixed-broadband penetration by access platform (OECD data) – 2007 - 2016
      • Table 31 – Fixed-line broadband penetration (Statistics NZ data) – 2006 - 2016
      • Table 32 – Historic - Internet users and penetration – 2000 - 2009
      • Table 33 – Internet users and penetration – 2010 - 2018
      • Table 34 – Fixed-broadband subscribers – 2006 - 2018
      • Table 35 – Dial-up internet subscribers – 2011 - 2016
      • Table 36 – Average data consumption – 2011 - 2016
      • Table 37 – Average data consumption per user per month – 2011 - 2018
      • Table 38 – DSL, cable and fibre broadband subscribers – 2011 - 2016
      • Table 39 – Market share of broadband connections by technology – 2011 - 2016
      • Table 40 – Fixed-line broadband market share by operator – 2016
      • Table 41 – Proportion of broadband subscriptions by data rate – 2011 - 2016
      • Table 42 – Fixed-broadband connections by data cap (per month) – 2010 - 2016
      • Table 43 – Proportion of fixed-broadband connections by data cap (per month) – 2012 - 2016
      • Table 44 – Vodafone NZ fixed broadband subscribers – 2012 - 2015
      • Table 45 – ISP share of broadband subscribers – 2012 - 2016
      • Table 46 – DSL broadband subscribers – 2012 - 2016
      • Table 47 – Internet subscribers by market segment – 2006 - 2016
      • Table 48 – Market share of ISPs by size – 2007 - 2015
      • Table 49 – ISPs in service – 2011 - 2015
      • Table 50 – Spark broadband subscribers (retail and wholesale) – 2011 - 2016
      • Table 51 – Spark broadband subscribers by platform – 2015 - 2017
      • Table 52 – Spark broadband revenue (retail and wholesale) – 2016 - 2017
      • Table 53 – UFB fibre subscribers – 2012 - 2017
      • Table 54 – Fixed-wireless broadband subscribers – 2011 - 2017
      • Table 55 –Wireless broadband subscribers – 2012 - 2016
      • Table 56 – Mobile handset internet connections – 2014 - 2016
      • Table 57 – Zenbu subscribers, Wi-Fi zones and data throughput – 2007 – 2012; 2016
      • Exhibit 6 – ASO timetable
      • Table 58 – VoIP subscribers – 2014 - 2018
      • Table 59 – Overview of Facebook users in New Zealand – 2009 - 2015
      • Table 60 – Estimated New Zealand population shopping online – 2008 - 2015
      • Table 61 – Mobile voice traffic – 2006 - 2018
      • Table 62 – Mobile voice traffic use per connection – 2006 - 2016
      • Table 63 – Mobile subscribers, annual change and penetration rate – 2001 - 2018
      • Table 64 – Annual change in mobile subscribers per major operator – 2002 - 2016
      • Table 65 – Historic - Market share of mobile subscribers per operator – 1995 - 2004
      • Table 66 – Market share of mobile subscribers per operator – 2005 - 2016
      • Table 67 – Spark prepaid versus postpaid subscribers – 2005 - 2017
      • Table 68 – Vodafone prepaid versus postpaid subscribers – 2005 - 2016
      • Table 69 – Spark and Vodafone network termination rates – 2009 - 2014
      • Table 70 – Mobile market revenue – 2006 - 2018
      • Table 71 – SMS messages sent – 2009 - 2018
      • Table 72 – Mobile data use per connection – 2010 - 2016
      • Table 73 – Mobile broadband traffic – 2010 - 2018
      • Table 74 – Active mobile broadband subscribers and penetration – 2010 - 2016
      • Table 75 – Spark and Vodafone network termination rates (Cents per minute) – 2011 - 2014
      • Table 76 – Spark mobile service revenue – 2009 - 2017
      • Table 77 – Spark capex – 2011 - 2017
      • Table 78 – Spark mobile subscribers – 2001 - 2017
      • Table 79 – Spark mobile monthly ARPU – pre/postpaid voice and data – 2009 - 2017
      • Table 80 – Vodafone mobile subscribers – 2007 - 2016
      • Table 81 – Vodafone company financial data – 2012 - 2017
      • Table 82 – Vodafone company investment – 2015 - 2016
      • Table 83 – Vodafone New Zealand spectrum licences
      • Table 84 – 2degrees mobile subscribers – 2009 – 2012; 2015
      • Table 85 – 2degrees key financial performance figures – 2008 - 2016
      • Chart 1 – Overview of key telecoms subscribers by sector – 2006 - 2018
      • Chart 2 – Overview of Spark key financial data – 2009 - 2017
      • Chart 3 – Overview of Spark revenue by main service divisions – 2011 - 2017
      • Chart 4 – Overview of fixed lines in operation by division – 2012 - 2017
      • Chart 5 – Internet users and penetration – 2009 - 2018
      • Chart 6 – Overview of Spark broadband subscribers – 2011 - 2016
      • Chart 7 – Mobile subscribers, annual change and penetration rate – 2005 - 2018
      • Chart 8 – Overview of mobile market share by major operator – 2005 - 2016
      • Chart 9 – Spark mobile ARPU – 2009 – 2017
      • Chart 10 – 2degrees key financial performance indicators – 2008 - 2016
      • Exhibit 1 – UBA services background
      • Exhibit 2 – Regulatory timeline – scheduled UBA and other services launch by service variant
      • Exhibit 3 – Liable operators for the TDL levy
      • Exhibit 4 – The 33 UFB regions by UFB LFC deployment by company
      • Exhibit 5 – Historical overview of IPTV developments
      • Exhibit 7 – Brief history timeline of e-government strategies in New Zealand
      • Exhibit 8 – Previous government initiatives (historic) – Digital Strategy 2.0
      • Exhibit 9 – Overview of licensed versus unlicensed spectrum
      • Exhibit 10 – Overview of managed spectrum parks

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