Bosnia-Herzegovina - Telecoms, Mobile, Broadband and Digital Media - Statistics and Analyses

Executive summary

Bosnia-Herzegovina starts delayed digital TV transmissions

Supported by the funds provided by the European Union (EU), Bosnia-Herzegovina enjoyed strong economic growth following the three-year war which ended in 1995. A further period of growth followed between 2006 and 2008, though this subsequently slowed in the wake of the financial crisis, with GDP falling 2.9% in 2009 before recovering in 2010. GDP growth increased to 2.8% in 2015 and was expected to have grown to 3% for 2016.

Future economic prosperity largely rests on the country’s integration with the EU. In preparation for eventual membership, the country has sought closer integration with the EU and adopted a range of commitments to political, economic, trade, and human rights reform. It has also aligned its telecom policies and regulatory measures to prepare it to compete effectively within the EU.

The market has been liberalised and a regulatory framework created based on the EU’s regulatory framework for communications, promoting competition as the most efficient way to offer communications products and services. Ongoing introduction of secondary legislation by the regulator is slowly improving the regulatory environment. To this end, the regulator has promoted fixed-line and mobile number portability, reduced interconnection tariffs and allowed the three incumbent operators to provide services outside their original concession areas.

Although a number of fixed-line operators offer services the market is dominated by the three incumbent operators, which hold a combined market share of 99%. All three incumbents are subject to specific obligations designed to improve competition.

Internet services are available through the incumbents and alternative operators. Internet usage in Bosnia-Herzegovina is showing signs of significant growth on the back of competition and the improved availability of services.

The three mobile network operators (MNOs), each affiliated with one of the incumbent fixed-line operators, provide near-national coverage. Their upgraded networks are helping to support broadband in rural areas where fixed-line infrastructure is insufficient. In addition, mobile data and mobile broadband offers will provide future revenue growth given the limited potential of mobile voice services.

Key developments:

  • MVNO Izi Mobil closes down having failed to gain market share;
  • Digital TV transmissions begin, using Mux A;
  • Fixed-line voice revenue continues to slide as customers migrate to VoIP and mobile services for voice calls;
  • BH Telecom reporting lower revenue for H1 2016;
  • Report update included the regulator’s market data for 2015, telcos’ operating and financial data to Q2 2016, recent market developments.

Market penetration rates in Bosnia-Herzegovina’s telecoms sector – 2016 (e)

Penetration of telecoms services: Penetration
Fixed-line telephony 19.8%
Fixed broadband 17.1%
Mobile SIM (population) 90.5%

(Source: BuddeComm)

Companies mentioned in this report:

BH Telecom, HT Mostar, Telekom Sprske

Table of Contents

  • 1. Executive summary
  • 2. Key statistics
  • 3. Country overview
  • 4. Telecommunications market
    • 4.1 Historical overview
  • 5. Regulatory environment
    • 5.1 Historical overview
    • 5.2 Telecom sector liberalisation
    • 5.3 Regulatory authority
    • 5.4 Interconnection
    • 5.5 Access
    • 5.6 Number Portability (NP)
    • 5.7 Carrier Selection/Carrier Preselection
    • 5.8 Tariff rebalancing
    • 5.9 Privatisation
      • 5.9.1 BH Telecom
      • 5.9.2 HT Mostar
      • 5.9.3 Telekom Srpske
  • 6. Fixed network operators
    • 6.1 Introduction
    • 6.2 BH Telecom
    • 6.3 HT Mostar
    • 6.4 Telekom Srpske
  • 7. Telecommunications infrastructure
    • 7.1 Overview of the national telecom network
  • 8. Fixed-line broadband market
    • 8.1 Market analysis
    • 8.2 Broadband statistics
    • 8.3 Forecasts – broadband subscribers – 2016; 2018; 2021
    • 8.4 Notes on scenario forecasts
    • 8.5 Information society
    • 8.6 Fixed-line broadband technologies
      • 8.6.1 Hybrid Fibre Coax (HFC) networks
      • 8.6.2 Digital Subscriber Line (DSL) networks
      • 8.6.3 Fibre-to-the-Premises (FttP) networks
      • 8.6.4 Other fixed broadband services
  • 9. Digital media
    • 9.1 Digital TV
      • 9.1.1 Videostreaming
      • 9.1.2 Cable TV (CATV)
      • 9.1.3 Digital Terrestrial TV (DTTV)
  • 10. Mobile market
    • 10.1 Market analysis
    • 10.2 Mobile statistics
    • 10.3 Mobile data services
      • 10.3.1 SMS/MMS
    • 10.4 Mobile broadband
    • 10.5 Regulatory issues
      • 10.5.1 National licences
      • 10.5.2 National roaming
      • 10.5.3 3G mobile licenses
      • 10.5.4 Mobile Number Portability (MNP)
    • 10.6 Mobile infrastructure
      • 10.6.1 Digital networks
      • 10.6.2 Other infrastructure developments
    • 10.7 Major mobile operators
      • 10.7.1 BH Mobile
      • 10.7.2 Mobilna Srpske (m:tel)
      • 10.7.3 HT Mobile (Eronet)
      • 10.7.4 Mobile Virtual Network Operators (MVNOs)
    • 10.8 Mobile content and applications
  • 11. Related reports
  • Table 1 – Country statistics Bosnia-Herzegovina – 2016 (e)
  • Table 2 – Telephone network statistics – 2016 (e)
  • Table 3 – Internet user and subscriber statistics – 2016 (e)
  • Table 4 – Broadband statistics – 2016 (e)
  • Table 5 – Mobile statistics – 2016 (e)
  • Table 6 – National telecommunications authority
  • Table 7 – Telecoms revenue by sector–2005 - 2015
  • Table 8 – Proportion of telecoms revenue by sector– 2011 - 2015
  • Table 9 – Accumulated fixed number portings – 2011 - 2015
  • Table 10 – Direct access, CS and CPS subscribers – 2008 - 2015
  • Table 11 – Fixed-telephony subscriber market share by operator – 2011 - 2014
  • Table 12 – VoIP subscriptions – 2009 - 2015
  • Table 13 – Historic - Fixed-line voice lines by operator – 2001 - 2011
  • Table 14 – Telekom Srpske fixed line subscribers – 2008 - 2015
  • Table 15 – Telekom Srpske financial data – 2010 – 2016
  • Table 16 – Telekom Srpske domestic revenue by service – 2010 – 2016
  • Table 17 – Historic - Fixed lines in service and teledensity – 1999 - 2009
  • Table 18 – Fixed lines in service and teledensity – 2010 - 2017
  • Table 19 – Historic - Fixed lines in service per incumbent operator – 2001 - 2009
  • Table 20 – Fixed-line traffic – 2014 - 2015
  • Table 21 – International internet bandwidth – 2007 - 2015
  • Table 22 – Historic - Internet users and penetration rate – 1999 - 2009
  • Table 23 – Internet users and penetration rate – 2010 - 2017
  • Table 24 – Internet subscribers – 1999 - 2017
  • Table 25 – Dial-up internet subscribers – 2007 - 2015
  • Table 26 – Fixed-line broadband subscribers and penetration rate – 2002 - 2017
  • Table 27 – Broadband subscribers by access type – 2004 - 2015
  • Table 28 – Broadband share of subscribers by platform – 2004 - 2015
  • Table 29 – BH Telecom DSL subscribers– 2004 - 2010
  • Table 30 – Forecast fixed broadband subscribers – higher growth scenario – 2016; 2018; 2021
  • Table 31 – Telekom Srpske DSL subscribers – 2011 – 2015
  • Table 32 – FttP subscribers – 2012 - 2017
  • Table 33 – Prepaid and contract cards in service – 2005 – 2015
  • Table 34 – Historic - Mobile subscribers and penetration rate – 1998 – 2009
  • Table 35 – Mobile subscribers and penetration rate – 2010 – 2017
  • Table 36 – Mobile subscriber market share by operator –2004 - 2015
  • Table 37 – Total SMS and MMS messages sent – 2003 - 2015
  • Table 38 – Active mobile broadband subscribers – 2009 - 2017
  • Table 39 – Annual mobile number portings – 2011 - 2015
  • Table 40 – M:tel mobile subscribers – 2008 - 2015
  • Chart 1 – Telecoms revenue by sector–2005 – 2015
  • Chart 2 – Direct access, CS and CPS subscribers – 2008 – 2015
  • Chart 3 – Telekom Srpske domestic revenue by service – 2010 – 2016
  • Chart 4 – Fixed lines in service and teledensity – 2005 – 2017
  • Chart 5 – Internet users and penetration rate – 2005 – 2017
  • Chart 6 – Fixed-line broadband subscribers and penetration rate – 2002 – 2017
  • Chart 7 – Broadband subscribers by access type – 2004 – 2017
  • Chart 8 – Prepaid and contract cards in service – 2005 – 2015
  • Chart 9 – Mobile subscribers and penetration rate – 2005 – 2017
  • Chart 10 – Mobile subscriber market share by operator –2004 – 2015
  • Exhibit 1 – Access, the local loop and unbundling – an overview

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