United Kingdom - Mobile - Market Overview

Synopsis

The UK is one of the largest and most advanced mobile markets in Europe. Four service providers operate, and 3G licences were issued at the height of the dot com boom and 3G hype, generating over £22 billion for the government and shackling the licensees with enormous debt. Around three quarters of UK homes have a mobile phone in addition to their fixed phone, corresponding to a mobile phone penetration of 85%, or 53.2 million in 2003. In addition, about three in five UK businesses use mobile phones. This report presents research on the overall market, and the business and consumer mobile phone markets.

Table of Contents

• 1. Synopsis
• 2. Mobile communications
  • 2.1 Overview of the UK’s mobile market
    • 2.1.1 Mobile statistics
• 3. Regulatory issues
  • 3.1 Fixed-to-mobile interconnection
  • 3.2 Mobile interconnection
  • 3.3 Mobile number portability
  • 3.4 SIM locking
• 4. Oftel business market research
  • 4.1 Market overview
  • 4.2 Penetration
  • 4.3 Payment models
  • 4.4 Expenditure
  • 4.5 SIM swapping and handset unlocking
  • 4.6 Satisfaction
• 5. Oftel consumer market research
  • 5.1 Market overview
  • 5.2 Penetration
  • 5.3 Use of multimedia services
  • 5.4 Caller line ID
  • 5.5 Payment model
  • 5.6 Expenditure
  • 5.7 Churn
  • 5.8 Satisfaction
• 6. Related reports

• Table 1 – Mobile subscribers by operator – June 2004
• Table 2 – Mobile subscribers – 1995 - 2004
• Table 3 – Average mobile termination charges – 2002 – 2004
• Table 4 – Business with mobile phones by size – 2003
• Table 5 – SMEs with mobile phones – 2001 - 2003
• Table 6 – Average number of mobile phones per business – 2001 - 2002
• Table 7 – Mobile phone payment package by business size – 2003
• Table 8 – Mobile payment packages used by SMEs – 2001 - 2003
• Table 9 – Average business monthly expenditure on mobile services – 2002
• Table 10 – Proportion of monthly spend on mobile services – 2002
• Table 11 – Average monthly spend per mobile – 2001 - 2002
• Table 12 – Average monthly spend per employee – 2001 - 2002
• Table 13 – SMEs satisfied with overall aspects of their mobile services – 2003
• Table 14 – SMEs satisfaction with their mobile services based on payment model – 2003
• Table 15 – Mobile phone users by age, income, and location – 2003
• Table 16 – Mobile and fixed phones in homes – 2000 - 2003
• Table 17 – Mobile payment packages used by residents – 2000 - 2003
• Table 18 – Distribution of mobile packages across age, income and location – 2003
• Table 19 – Average monthly spend by demographics – 2002
• Table 20 – Mobile customer satisfaction with overall mobile services – 2003