Synopsis
Telecom Corporation of New Zealand is New Zealand’s largest telecommunications company and the incumbent operator. The company provides a full range of Internet, broadband data, voice, mobile and fixed-line calling services for customers in New Zealand, and to Australian customers through its Australian subsidiaries AAPT and PowerTel. The firm is currently passing through a transformational period in response to changing industry regulations and the public funding of a national fibre-to-the-home network. This report provides an overview of Telecom’s strategic approach, products and services, business structure, network and subsidiaries. The company went through a major overhaul of its operating structure after undergoing the process of operational separation in 2008. Since then the business unit responsible for operating the Telecom NZ network, Chorus, has made significant progress towards improving the firm’s services to the benefit of both end users and other industry firms.