Global - Telecoms - Telcos and Outsourcing

Synopsis

Archived report. This report was archived in June 2004 and has not been updated. Telecommunications is rapidly moving away from being a platform for a range of services, such as telephony, data access, etc, and towards being a platform for e-services. It has moved from being a cost item on the balance sheet to being a business asset. As telecoms costs become an increasingly small element of e-business, the focus is moving away from telecommunications to e-services. Once this happens within a customer’s operation, outsourcing quickly appears on the agenda. The question is whether telcos are capable of moving into this market as the structure of their organisations often prevents them from successfully making this transition.

Table of Contents

• 1. Synopsis
• 2. Related reports
• 3. Telecoms Monopolies clash with partnerships
• 4. Strategic partnerships require superior services
• 5. Done for the wrong reasons
• 6. Telco’s future is in IT
• 7. The age of Telco IT companies is arriving
• 8. The changing face of outsourcing
• 9. Which way to go
• 10. Crowded markets
• 11. Market growth driven by SMEs
  • 11.1 Largely untapped demand for ICT services
  • 11.2 ISPs well-positioned to take the lead
  • 11.3 Battle of the telephone systems vendors
  • Exhibit 1 - Six Sigma