Global - Telecoms - Out-tasking and Offshoring

Synopsis

Archived report. This report was archived in June 2004 and has not been updated. Fuelled by new telecommunications facilities, the creation of the virtual company is the latest industry trend, allowing companies to extend their communications network to employees, suppliers and customers. Tasks can be conducted anywhere within the network, with IP-based technologies as the key driver, particularly in combination with other developments, such as CRM, data centres and MASP and ASP developments. All these ingredients are an essential component of any virtual company, and need to be managed properly. Out-tasking or task-sourcing, together with offshoring, are strategic tools that should also be considered.

Table of Contents

• 1. Synopsis
• 2. Related reports
• 3. Market Drivers
  • 3.1 IP=IT
  • 3.2 Data centres and CRMs based on broadband
  • 3.3 Managed services, task-sourcing and MASP based on the permission-based model
• 4. Out-tasking
  • 4.1 building the virtual organisation
  • 4.2 Front-office developments
  • 4.3 Start now to be ready in 3 years
• 5. Offshoring
  • 5.1 Statistics from 2004
  • 5.2 Statistics from 2003
  • 5.3 Win-win situation in India outsourcing
  • Table 1 – US jobs going offshore – 2003 – 2015
  • Table 2 – Global IT outsourced functions – 2002, 2004
  • Table 3 – Global outsourcing revenues – 2002 – 2007