Global - Public Data - Voicemail

Synopsis

Also the convergence of voicemail with fax and electronic mail is stimulating growth. All that is needed is a tone dialling telephone or, if not available, a hand held tone sender to access the mailbox. A voice-mailbox can outcall on cellular telephones or pagers when a message is received. Voice messaging has changed the way people communicate in business, and it is having an impact on residential communications as well.

Table of Contents

• 1. Market Overview
• 2. Public voicemail
  • 2.1 Introduction
  • 2.2 Services and developments
  • 2.3 Costs
  • 2.4 Carriers enter the voice messaging market
  • 2.5 Trends in voice messaging
  • 2.6 Bell Atlantic survey
• 3. Voice messaging versus answering machines
• 4. Speech recognition
  • 4.1 Reaching maturity
  • 4.2 Call centres first major frontier
  • 4.3 Technology issues
  • 4.4 Market Overview
• 5. Private voicemail
  • 5.1 Voicemail to ease pressure on data network
  • Exhibit 1 – Voice activated call completion
  • Exhibit 2 – Voice mail users