Global - Infrastructure - IVR, Premium Rate, Freephone

Synopsis

Archived report. This report was archived in 2005 and has not been updated. The enhanced voice services market comprises a range of telephone-based services and includes value-added telephony services, freephone and local rate numbers, and the developing Interactive Voice Response (IVR) industry. In this report, Paul discusses how some of these services have developed since the mid-1990s, and includes some statistics on registered numbers and revenues. Some key IVR service providers, local and international, are also noted here, together with future voice opportunities.

Table of Contents

• 1. Synopsis
• 2. Related reports
• 3. Voice still king
• 4. The future of voice
• 5. Fixed Line SMs
• 6. Voice processing
  • 6.1 Speech recognition
    • 6.1.1 Reaching maturity
    • 6.1.2 Call centres first major frontier
    • 6.1.3 Technology issues
  • 6.2 Speech recognition marching ahead - analysis
    • 6.2.1 Slow start to an all-important technology
    • 6.2.2 Customers will drive more widespread introduction
    • 6.2.3 People power
    • 6.2.4 Broadband not essential
• 7. Audiotext - voice information service
  • 7.1 Introduction
  • 7.2 Domestic market needs new impulses
  • 7.3 Audiotext moves to interactive television
• 8. V-Commerce
  • 8.1 VoiceXML and CCXML
• 9. Audiofax
• 10. International freephone

• Exhibit 1 – Audiotext image problem
• Exhibit 2 – The three categories of regulations regarding audiotext services
• Exhibit 3 – Free ad-interrupted phone calls