Archived report. This report was archived in June 2004 and has not been updated. With the arrival of the Internet, telecommunication technologies have become strategic business tools that organisations can use for sales and marketing purposes, for customer service and for a range of information services. Broadband is adding the all-important video element to this. It is here that the broadband and digital TV markets are converging into the so-called New Media. Some of these developments have been in the pipeline for decades; there is therefore significant unmet demand. However, the current emphasis is in providing potential New Media customers with the right access tools. Contenders here are the telcos, cable TV operators, broadcasters and the IT and consumer electronic vendors.