Global -Business - Strategies - Trust

Synopsis

Archived report. This report was archived in December 2003 and has not been updated. Peter Bernstein is a member of our Virtual Consultancy Network and President of Infonautics Consulting. He prepared a special report, reproduced below, which explored the notion of ‘trust’ in the context of today’s world of electronic relationships. He examined the need for a flexible system, which strikes a balance between robust authentication tools for the protection of personal privacy and the capability for government intervention for security purposes, should the need arise. He postulates a consumer-in-control model in keeping with the increasing desire in a network-centric society for ‘control over our own electronic destinies’.

Table of Contents

• 1. Synopsis
• 2. Related reports
• 3. In whom do you trust?
• 4. Permission-based developments
• 5. Security + privacy + customer value = trust
• 6. What is trust?
  • 6.1 Introduction
  • 6.2 Privacy – empower the customers
  • 6.3 Privacy: a corporate issue
  • 6.4 Balance needed on security matters
  • 6.5 Could we rely on technology?
• 7. User-controlled trust
  • 7.1 Networked societies
  • 7.2 Intersections of physical and virtual worlds
  • 7.3 Virtual tollbooth
  • 7.4 Permission-based requirements
  • 7.5 Real-time mediation of ‘control’
  • 7.6 Definition of trust and e-trust
• 8. Cybernetics linking emotional values with systems
  • 8.1 Security concepts
  • 8.2 More trust = more e-business
  • 8.3 E-backlash
• 9. Missing: lack of control over trust
• 10. The Technology journey: the real road ahead
  • 10.1 How to evolve the revolution
  • 10.2 E-commerce still in its infancy
  • 10.3 Trust has to be the centre of next generation Internet
  • 10.4 Humanise the Internet