Australia - Industry - Investment & Financial Strategies

Synopsis

While telecommunications is the world’s fastest-growing industry, it is also a battlefield for opposing forces. Alongside the long standing incumbents, literally hundreds of new companies are entering the market, most of which are concentrating on specialised sectors. Without the legacy of bureaucratic systems that weigh down the incumbents, they are able to utilise all the opportunities offered by new technologies. Nevertheless, these companies must rely on the cooperation of the incumbents to enable their services to reach their customers. Customer service and value-added services hold the key to success for the new telcos.