Australia - Enhanced Voice Services, IVR - History

Synopsis

The enhanced voice services market comprises a range of telephone-based services and includes value-added telephony services, freephone and local rate numbers, and the developing Interactive Voice Response (IVR) industry. This report looks at how some of these services have developed since the mid-1990s in Australia, and includes some valuable statistics on registered numbers and revenues. Some key IVR service providers, local and international, are also noted here. In July 2002, SpeechWorks International won a contract to provide Natural Language Speech Recognition (NLSR) services to Centrelink. Some of the stats date back to 2000/2001

Table of Contents

• 1. Synopsis
• 2. Introduction
• 3. Enhanced services
  • 3.1 Telstra’s Easycall
• 4. Toll free and local rate services
• 5. Interactive Voice Response services
  • 5.1 Background
  • 5.2 Speech recognition potential
  • 5.3 Service providers
    • 5.3.1 CallTime Solutions
    • 5.3.2 VeCommerce
    • 5.3.3 SpeechWorks
  • 5.4 Mobile messaging
  • 5.5 Market statistics
• 6. CND and CLI
  • 6.1 CND privacy code
  • Table 1 – Easycall customers – 1998-2001
  • Table 2 – Numbering types recorded by ACA – 2002
  • Table 3 – Revenues 1300/1800 numbers market – 1998-2001
  • Table 4 – Public voice mail (fixed and mobile) boxes – 1996-2000
  • Table 5 – CND subscribers – 1998-2001