Australia - Enhanced Voice, Reverse Calls, IVR, Speech Recognition

Synopsis

The enhanced voice services market comprises a range of telephone-based services and includes value-added telephony services, reverse call (1800) or freephone and local rate numbers, and developments in speech recognition and Interactive Voice Response (IVR). This report looks at how some of these services have developed since the mid-1990s in Australia, and includes some valuable statistics on registered numbers and revenues. Some key IVR service providers, local and international, are also noted.

Table of Contents

• 1. Synopsis
• 2. Introduction
• 3. Speech recognition
  • 3.1 First Grammatical inference SERVICES
  • 3.2 Speech recognition improving
  • 3.3 The market in 2005
    • 3.3.1 Market still waiting for a breakthrough
    • 3.3.2 Statistical data
    • 3.3.3 Centrelink
    • 3.3.4 Strategic issues
  • 3.4 Speech recognition analysis – late 2005
    • 3.4.1 Slow start to an all-important technology
    • 3.4.2 Customers will drive more widespread introduction
    • 3.4.3 Key applications
    • 3.4.4 People power
    • 3.4.5 Broadband not essential
• 4. Enhanced voice services in Australia
  • 4.1 Overview of services
  • 4.2 Telstra Memo
  • 4.3 Call Back Notification
  • 4.4 Sensis 1234
  • 4.5 Easycall
• 5. Telstra’s PSTN value added services – financial analysis – 2006
  • 5.1 CND and CLI
• 6. ReversE or Free call services
  • 6.1 Reverse Call Market
  • 6.2 NUMBERING
  • 6.3 Telstra
  • 6.4 1800 reverse
  • 6.5 Statistical info (2004)
• 7. Interactive Voice Response services
  • 7.1 Background
  • 7.2 Speech recognition potential
  • 7.3 Market statistics
  • 7.4 Service providers
    • 7.4.1 iTa
    • 7.4.2 CallTime Solutions
    • 7.4.3 VeCommerce Limited
    • 7.4.4 Premiere Global Services (formerly Xpedite)
    • 7.4.5 Telstra Enterprise Speech Solutions
    • 7.4.6 Telstra Research Laboratories – speech application developments
• 8. Related reports