Australia - Broadband - Residential Market Statistics

Synopsis

This report provides insight into a range of topics covering the usage of internet and broadband services in the residential sector, including overall statistics of the $19 billion residential telecoms market. It also includes BuddeComm estimates of the market into 2013 as well as data from a number of market surveys covering consumer usage and behavioural patterns, in addition to internet and broadband usage statistics.

In this report BuddeComm provides an analysis of the drivers behind internet adoption among Australian households. Surveys covered include a statistical overview from the Australian Bureau of Statistics regarding computer and internet usage among Australian households, which includes a breakdown analysis of residential computer and internet usage by a wide range of criteria. The figures used here are the latest available, with some statistics used from past surveys for a comparison over time.

Please note that this report does not include broadband overview statistics, nor does it cover the business market. For these statistics, see the separate reports: Australia - Broadband - Statistical Overview and Australia - Broadband - Business Market Statistics.

Key developments:

Telecoms, mobile, residential internet usage and trends, telecoms complaints procedures, tablet penetration increasing in households as businesses slow on uptake.

Table of Contents

• 1. Synopsis
• 2. Statistical overview residential market – total telecoms
• 3. Internet household statistics
  • 3.1 Australian Bureau of Statistics (ABS) surveys and internet connectivity
  • 3.2 Australian Communications and Media Authority (ACMA) surveys
    • 3.2.1 Cloud usage
    • 3.2.2 Hours spent online
• 4. Trends in the residential market
  • 4.1 Problems with broadband technology
  • 4.2 Data increases in volume
  • 4.3 Mobile broadband – no alternative to fixed line services.
  • 4.4 Dial-up internet not hanging up, just yet
• 5. Household use of technology
  • 5.1 Computer technologies
  • 5.2 Broadband technologies
  • 5.3 Internet social media activities
• 6. Other residential market surveys
  • 6.1 Stats on children and technology
  • 6.2 Internet hours – usage increasing in 2012
  • 6.3 New generations survey
  • 6.4 Customer service issues and the Telecommunications Industry Ombudsman (TIO)
• 7. Related reports

• Table 1 – Revenue mix – total spend of telecoms – residential market – 2013
• Table 2 – Service providers’ market share and revenue in the residential market – 2013
• Table 3 – Total households versus internet enabled households – 1999 - 2012
• Table 4 – Broadband component of internet enabled households – 2005 - 2012; 2015
• Table 5 – Internet access households with children – 2005 - 2009; 2010 - 2011
• Table 6 – Internet usage by age group – 2010
• Table 7 – Data usage by users – 2008 - 2012
• Table 8 – Dial-up and non-dial-up internet subscribers – 2003 - 2012
• Table 9 – Computerisation in the home – 2012
• Table 10 – Top 5 social networking age groups – 2011 - 2012
• Table 11 – Weekly internet usage by age group – 2012
• Table 12 – Total new complaints to the TIO – 2006 - 2012
• Table 13 – Number of complaints to the TIO – by levels – 2009 - 2012

• Chart 1 – Overview of residential market – revenue and market share by major provider – 2013
• Chart 2 – Overview of households with internet access – 2004 - 2012
• Chart 3 – Consumer internet usage hours by category – 2006; 2010
• Chart 4 – Overview of the decline in dial-up subscriptions – 2004 - 2012
• Chart 5 – Overview of new complaints to the TIO – 2006 - 2012
• Chart 6 – Overview of consumer and SME complaints by level – 2009 - 2012

• Exhibit 1 – Overview of the TIO complaint handling process

Related Reports

• Australia - Fixed Broadband - Statistical Overview
• Australia - Broadband - Business Market Statistics
• Australia - National Broadband Network - mid 2013
• Australia - National Broadband Network - Fixed Wireless and Satellite Networks
• Australia - National Broadband Network - Cost Benefit Issues
• 2011 Australia - Telecoms Industry - Statistics and Forecasts
• Australia Telecoms Market Analysis - Top Trends into 2013
• Australia - Broadband Market - Overview, Statistics and Forecasts