TNZ signs transformation contract to assist Telecom Retail

As part of Telecom New Zealand's transformation program, the company has signed a contract worth $NZ20 to $30 million with Indian company Tech Mahindra, to assist Telecom Retail with four key areas. These involve the bundling of products sourced not only from Telecom wholesale but also from Chorus and companies outside of the group. This will build on Telecom Retail's capability to bring out new products.

Another key area Tech Mahindra will assist with is improving Telecom Retail's cost position with improved self-service functions, including more focus on online automation processes. The move is part of Telecom's strategy to counter high CAPEX with call centre reduction and online sales and service.

The Indian company will also assist with the delivery of retail separation undertakings. Tech Mahindra has been working with Telecom group for about 13 months, with small projects involving Gen-i.